Total quality management and business excellence in services: The implications of all-inclusive pricing system on internal and external customer satisfaction in the Turkish tourism market

Total Quality Management and Business Excellence

Volumn 17, Issue 7, 2006, Pages 857-877

  Koc, Erdogan ^a  

^a DOGUS UNIVERSITY   (Turkey)

Author keywords

Service quality; SERVQUAL; Total Quality Management; Tourist and employee satisfaction dissatisfaction; Turkish tourism market

Indexed keywords

EID: 33748610797     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783360600595252     Document Type: Article

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