Comparing virtual reference exit survey results and transcript analysis: A model for service evaluation

Public Services Quarterly

Volumn 2, Issue 2-3, 2006, Pages 85-105

  Smyth, Joanne B ^a   MacKenzie, James C ^a  

^a UNIVERSITY OF NEW BRUNSWICK   (Canada)

Author keywords

Academic libraries; Exit surveys; Librarian satisfaction; Reference services; User surveys virtual reference

Indexed keywords

EID: 33746507814     PISSN: 15228959     EISSN: 15229114     Source Type: Journal    
DOI: 10.1300/J295v02n02_07     Document Type: Article

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