The influence of firm characteristics and demographic variables on Russian retail workers' work motivation and job attitudes

International Review of Retail, Distribution and Consumer Research

Volumn 12, Issue 4, 2002, Pages 395-421

  Huddleston, Patricia ^a   Good, Linda ^a   Frazier, Barbara ^b  

^a MICHIGAN STATE UNIVERSITY   (United States)

^b WESTERN MICHIGAN UNIVERSITY   (United States)

Author keywords

Expectancy Theory; Job Satisfaction; Motivation; Organizational Commitment; Retail Workers; Russia

Indexed keywords

EID: 33746384973     PISSN: 09593969     EISSN: 14664402     Source Type: Journal    
DOI: 10.1080/09593960210151171     Document Type: Article

References (69)

1. Alderfer, C. (1972) Existence. Relatedness and Growth: Human Needs in Organization Settings. New York: Free Press.
2. Ambrose, M. and Kulik, C. (1999) 'Old friends, new faces: motivation research in the 1990s', Journal of Management 25(3): 231-92.
3. Anonymous (1994) 'Service with a smile', Economist, 7856 (March 26), p. 49.
4. Anonymous (1997) 'Emerging opportunities ', Chain Store Age, 73(1): S2-S5.
5. Archichvili, A., Cardozo, R. and Gasprishvili, A. (1998) 'Leadership styles and management practices of Russian entrepreneurs, implications for transferability of Western HRD interventions', Human Resources Development Quarterly, 9(2): 145-55.
6. Babakus, E., Cravens, D., Johnston, M. and Moncrief, W. (1996) 'Examining the role of organizational variables in the salesperson job satisfaction model', Journal of Personal Selling and Sales Management, 16(3): 33-46.
7. Becker, B. and Huselid, M. (1999) 'Overview human resource management in five leading firms', Human Resource Management, 38(4): 287-301.
8. Brainerd, E. (2000) 'Women in transition: changes in gender wage differentials in Eastern Europe and the former Soviet Union', Industrial and Labour Relations Review, 54(1): 138-62.
9. Brown, S. and Peterson, R. (1993) 'Antecedents and consequences of salesperson job satisfaction: metaanalysis and assessment of causal effects', Journal of Marketing Research, 30: 63-77.
10. Buchko, A., Weinzimmer, L. and Sergeyev, A. (1998) 'Effects of cultural contest on the antecedents, correlates, and consequences of organizational commitment: a study of Russian worker', Journal of Business Research, 43(30): 109-16.
11. Campos e Cunha, R. and Cooper, C.I., (1998) 'Privatisation and the human factor", Journal of Applied Management Studies, 7(2): 201-11.
12. Churchill, G., Ford, N. and Walker, O. (1979) 'Personal characteristics of salespeople and the attractiveness of alternative rewards', Journal of Business Research, 7: 25-50.
13. Cook, J. and Wall, T.D. (1980) 'New work attitude measures of trust organizational commitment and personal need non-fulfillment', Journal of Occupational Psychology, 52: 34-51.
14. Cooley, M. (1997) 'HR in Russia: training for long term success,' HR Magazine, 42(12): 98-104.
15. Cron, W. and Slocum, J. (1986) 'The influence of career stages on salespeople's job attitudes work perceptions and performance', Journal of Marketing Research, 23 (May): 119-29.
16. Dalton, A. and Marcis, J. (1986) 'The determinants of job satisfaction for young males and females', Atlantic Economic Journal, 14(3): 85.
17. Di Cieri, H. and Dowling, P. (1997) 'Strategic international human resource management: an Asia-Pacific perspective', Management International Review, 37(1): 21-42.
18. Dubinsky, A. and Hartley, S. (1986) 'Antecedents of retail salesperson performance: a path analysis', Journal of Business Research, 14: 253-68.
19. Dubinsky, A, Jolson, M., Michaels, R. Kotabe, M. and Lim, C. (1993) 'Perceptions of motivational components: salesmen and saleswomen revisited', The Journal of Personal Selling and Sales Management, 13(4):25-37.
20. Dubinsky, A. and Skinner, S. (1984) 'Job status and employee responses: effects of demographic characteristics', Psychological Reports, 55: 323-8.
21. Flores, G. and Utley, D. (2000) 'Management concepts in use a 12-year perspective', Engineering Management Journal, 12(3): 11-17.
22. Gerlach, L., Forbes, J., Khairov, E. and Borisov, D. (1997) 'Russia: large market, large risks', Chain Store Age. (January): 7-9
23. Glisson, C. and Durick, M. (1998) 'Predictors of job satisfaction and organizational commitment in human service organizations', Administrative Science Quarterly, 33(March): 61-81.
24. Hackman, J.R. and Oldham, G.R. (1975) 'Development of the job diagnostic survey', Journal of Applied Psychology, 60: 159-70.
25. Hermann, K. and Messmer, M. (1994) 'Post- Soviet HR reforms', Personnel Journal, 73(4): 41-6.
26. Hrebiniak, L. and Alutto, J. (1972) 'Personal and role related factors in the development of organizational commitment', Administrative Science Quarterly, 17(December): 555-73.
27. Huddleston, F. and Good, I. (1999) Job Motivators in Russian and Polish Retail Finns, International Journal of Retail and Distribution Management, 27(9): 383-92.
28. Ingram, T. and Bellinger, D. (1983) 'Personal and organizational variables: their relative effect on reward valences of industrial salespeople', Journal of Marketing Research, 20(May): 198-205.
29. Johnston, M. Parasuranam, A. and Futtrell, C. (1989) 'Estending a model of salesperson role perceptions and Work-related attitudes: impact of Job tenure', Journal of Business Research, 18: 269-90.
30. Jurkiewicz, C. and Brown, R. (1998) GenXer's vs. boomers vs. matures: generational comparisons of public employees motivation', Review of Public Personnel Administration, 18(4): 18-37.
31. Kalish, I. and Shamroski, S. (2000) 'Retailing in Russia: a global intelligence system publication', Price Waterhouse Coopers, 1-18.
32. Lawrence, PR. and Vlachoutsicos, C.A. (1993) 'Joint ventures in Russia: put the locals in charge', Harvard Business Review, 71(Jan-Feb): 44-6.
33. Lefkowitz, J. (1994) 'Sex-related differences in job attitudes and dispositional variables: now you see them, Academy of Management Journal, 37(2): 323-49.
34. Lehmann, H. and Wadsworth, J. (2000) 'Tenures that shook the world: worker turnover in Russia, Poland and Britain', Journal of Comparative Economics, 28(4): 639-64.
35. Lenartowicz, T. and Roth, K. (1999) 'A framework for culture assessment', Journal of International Business Studies, (30)4: 781-98.
36. Lindsay, J. (1997) 'Russia's expanding consumer sector', Canadian Manager, 22(1): 23-5.
37. Linz, S. (1996) 'Gender differences in the Russian labour market', Journal of Economic Issues. 30(March): 161-85.
38. Locke, J. (1969) 'What is job satisfaction?', Organizational Behaviour and Human Performance, 4(4): 309-36.
39. Loscocco, K. (1990) 'Reactions to blue collar work: a comparison of women and men', Work and Occupations, 17(2): 152-77.
40. Luthans, F. Baack, D. and Taylor, L. (1987) 'Organizational commitment: analysis of antecedents', Human Relations, 40(4): 219-36.
41. Mannheim, B. (1983) 'Male and female industrial workers', Work and Occupations, 10(4): 413-26.
42. Mannheim, B., Yehuda, B. and Tal, J. (1997) 'Alternative models for antecedents and outcomes or work centrality and job satisfaction of hightech personnel', Human Relations. 50(12): 1537-62.
43. Martin, J. and Shehan, C. (1989) 'Education and job satisfaction: the influence of gender wage earning status and job values', Work and Occupations, 16(2): 184-199.
44. Maslow, A. (1954) Motivation and Personality, New York: Harper.
45. Mathieu, J. and Zajac, D. (1990) 'A review and meta-analysis of the antecedents correlates and consequences of organizational commitment', Psychological Bulletin, 108: 271-83.
46. May, R., Young, C. and Ledgerwood, D. (1998) 'Lessons from Russian human resource management experience', European Management Journal, 16(4): 447-59.
47. Mowday, R.T., Porter, L.W. and Steers, R.M. (1982) Employee Organization Linkages, San Francisco: Academic Press.
48. Nunnally, J.C. (1970) Introduction to Psychological Measurement, New York: McGraw Hill.
49. O'Connor, M. (1993) 'Changes of heart required: observations on retailing in St. Petersburg', Supermarket Business, 48(5): 54-9.
50. Petty, M., McGee, G. and Cavender, J. (1984) 'A meta -analysis of the relationships between individual job satisfaction and individual performance', Academy of Management Review, 9(4): 712-21.
51. Pinder, C. (1998) Work Motivation in Organizational Behaviour, Upper Saddle River, N. J: Prentice Hall.
52. Pool, S. (1997) 'The relationship of job satisfaction, substitutes of leadership, leadership behaviour, and work motivations', The Journal of Psychology, 131(3): 271-83.
53. Puffer, S., McCarthy, D. and Naumov, A. (2000) 'Russian managers' beliefs about work: beyond the stereotypes', Journal of World Business, 32(3): 258-76.
54. Puffer, S. (1994) Women managers in the former USSR: A case of 'too much equality?', In N. J. Adler and D.N. Izraeli (eds) Competitive Frontiers: Women Managers in a Global Economy (pp. 263-285). Cambridge, MA: Blackwell.
55. Ralston, D., Holt, D. and Terpstra, R. (1997) 'The impact of national culture and economic ideology on managerial work values: a study of United States, Russia, Japan and China', Journal of International Business Studies, 28(1): 177-201.
56. Rubens, K. (1995) 'Changes in Russia: a challenge for HR', HR Magazine, 40(11): 70-9.
57. Russell, R. and Callanan, V. (2001) 'Firm level inlluences on forms of employment and pay in Russia', Industrial Relations, 40(4): 627-34.
58. Scandura, T. and Lankau, M. (1997) 'Relationships of gender family responsibility and flexible work hours to organizational commitment and job satisfaction', Journal of Organizational Behaviour, 18(4): 377-91.
59. Shore, L. and Martin, H. (1989) 'Job satisfaction and organizational commitment in relation in work performance and turnover intentions', Human Relations, 42(7): 625-38.
60. Shuvalova, V. and Shiniacva, O. (2000) 'Problems of employment of the graduate of educational institutions', Russian Education and Society, 42(8):6-17.
61. Silverthorne, C. (1992) 'Work motivations in the United States, Russia and the Republic of China (Taiwan): a comparison', Journal of Applied Social Psychology, 22(20):1631-9.
62. Shuldman, B. (1999) 'Retail industry profiles - selected economics: Russia', Stores, Supplement, Vol. 81(February): S42-S43.
63. Tait, M., Padgett, M. and Baldwin, T. (1989) 'Job and life satisfaction: a reevaluation of the strength of the relationship and gender as a result of the date of the study', Journal of Applied Psychology, 74(3): 502-7.
64. Tongren, H., Hecht, L. and Kovach, K. (1995) 'Recognizing cultural differences. key to successful U.S. -Russian Enterprizes', Public Personnel Management 24(Spring) (1-17).
65. Tosi, H., Rizzo, J. and Carroll, S. (1994) Managing Organizational Behaviour (3rd Edition), Cambridge, MA: Harper Collins.
66. Vroom, V. (1964) work and Motivation, New York: John Wiley and Sons.
67. Welsh, P., Luthans, F. and Sommer, S. (1993) 'Managing Russian factory workers: the impact of US based behavioural and participative techniques', Academy of Management Journal, 36(1): 58-79.
68. Welsh, P., Sommer, S. and Birch, N. (1993) 'Changing performance among russian retail workers: effectively transferring management techniques', Journal of Organizational Change, 6(2):34-50.
69. Williams, L. and Hazer, J. (1986) 'Antecedents and consequences of satisfaction and commitment in turnover models: a re-analysis using latent variable structural equation methods', Journal of Applied Psychology, 71(2): 219-31.