e-Service enhancement priority matrix: The case of an IC foundry company

Information and Management

Volumn 43, Issue 5, 2006, Pages 572-586

  Chen, Chun Cho ^a   Wu, Ching Sung ^b   Wu, Rebecca Chung Fern ^b  

^a TAIWAN SEMICONDUCTOR MANUFACTURING COMPANY   (Taiwan)

^b NATIONAL TAIWAN UNIVERSITY   (Taiwan)

Author keywords

Customer satisfaction; e Service; Electronic commerce; Service quality; Virtual factory; Web based survey

Indexed keywords

CUSTOMER SATISFACTION; MAINTENANCE; MATRIX ALGEBRA; NUMERICAL METHODS; SEMICONDUCTOR DEVICE MANUFACTURE;

E-SERVICE; SERVICE QUALITY; VIRTUAL FACTORY; WEB-BASED SURVEY;

ELECTRONIC COMMERCE;

EID: 33745823883     PISSN: 03787206     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.im.2006.01.002     Document Type: Article

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