Key performance factors of manufacturing effective performance: The impact of customers and employees

The TQM Magazine

Volumn 18, Issue 4, 2006, Pages 323-340

  Carlos, Gomes ^a   Mahmoud, Yasin ^b   João, Lisboa ^a  

^a UNIVERSITY OF COIMBRA   (Portugal)

^b EAST TENNESSEE STATE UNIVERSITY   (United States)

Author keywords

Manufacturing industries; Organizational performance; Portugal

Indexed keywords

MARKETING; PERSONNEL; RESEARCH AND DEVELOPMENT MANAGEMENT; SYSTEMS ANALYSIS;

MANUFACTURING INDUSTRIES; ORGANIZATIONAL PERFORMANCE; PORTUGAL;

CUSTOMER SATISFACTION;

EID: 33745263258     PISSN: 0954478X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09544780610671011     Document Type: Article

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