Costing the effectiveness of training: Case study 1 – improving Parcelforce driver performance

Industrial and Commercial Training

Volumn 28, Issue 3, 1996, Pages 14-18

  Hedges, Patricia ^a   Moss, Dennis ^b  

^a Head of Personnel and Training for Parcelforce ^*

^b UNIVERSITY OF WALES   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84986105174     PISSN: 00197858     EISSN: None     Source Type: Journal    
DOI: 10.1108/00197859610115430     Document Type: Article

References (8)

1. Jackson, T., Measuring Management Performance, Kogan Page, London,1991.
2. Higgs, J., “Training equals profit equals profit”, Freight Management International, November 1991, pp. 44-5.
3. Howard, M., “A measure of training quality”, Report of speech by Employment Secretary, Training Personnel, Vol. 2 No. 22, 1990, p.
4. Hope,C., “Great expectations”, Personnel Today, 6 November 1991, p. 23.
5. Watson, J., “Don’t waste money on training”, Training Personnel, 28 February 1991, p. 15.
6. Hedges, P., “An evaluation of management training policies and effectiveness: the Parcelforce experience”, unpublished PhD dissertation, University of Wales, Cardiff, 1993.
7. Rae, L., The Skills of Training, Gower, Aldershot, 1983.
8. Romiszowski, A., Designing Instructional Systems, Kogan Page, London, 1981.