Internet adoption and use in small firms: Internal processes, organisational culture and the roles of the owner-manager and key staff

New Technology, Work and Employment

Volumn 20, Issue 3, 2005, Pages 190-204

  Martin, Lynn ^a  

^a BIRMINGHAM CITY UNIVERSITY   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

INDUSTRIAL ENTERPRISE; INNOVATION; INTERNET; TECHNOLOGY ADOPTION;

EID: 33745233815     PISSN: 02681072     EISSN: 1468005X     Source Type: Journal    
DOI: 10.1111/j.1468-005X.2005.00153.x     Document Type: Article

References (47)

1. Advantage West Midlands (AWM) (2005), Regional Economic Strategy, http://www.advantagewestmidlands.co.uk (accessed June 12, 2005).
2. Blackburn, R. and R. McClure (1998), The Use of Information and Communication Technologies (ICTs) in Small Business Service Sector Firms (London: Small Business Research Centre, Kingston Business School).
3. Buhalis, D. and H. Main (1998), 'Information Technology in Peripheral Small and Medium Hospitality Enterprises; Strategic Analysis and Critical Factors', International Journal of Contemporary Hospitality Management 10, 5, 198-202.
4. Carson, D., S. Cromie, P. McGowan and J. Hill (1995), Marketing and Entrepreneurship in SMEs: An Innovative Approach (London: Prentice Hall).
5. Chapman P., M. James-Moore, M. Szczygiel and D. Thompson (2000), 'Building Internet Capabilities in SMEs', Journal of Enterprise Information Management 13, 6, 353-361.
6. Chatterjee, D., R. Grewal and V. Sambamurthy (2002), 'Shaping up for e-Commerce: Institutional Enablers of the Organizational Assimilation of Web Technologies', Management Systems Information Quarterly 26, 2, 65-89.
7. Chittenden, F., M. Robertson and D. Watkins (eds) (1993), Small Firms Recession and Recovery (London: Paul Chapman Publishing).
8. Clegg, S. and C. Hardy (eds) (1999), Studying Organizations (London: Sage).
9. Crant, J.M. (1996), 'The Proactive Personality Scale as a Predictor of Entrepreneurial Intention', Journal of Small Business Management 34, 3, 42-50.
10. Culkin, N. and D. Smith (2000), 'An Emotional Business: A Guide to Understanding the Motivations of Small Business Decision Takers', Qualitative Market Research - An International Journal 3, 3, 145-157.
11. Daniel E., H. Wilson and A. Myers (2002), 'Adoption of e-Commerce by SMEs in the UK: Towards a Stage Model', International Small Business Journal 20, 3, 253-270.
12. Darby, I. (1997), 'Small but Perfectly Formed (Database Marketing for Small Firms)', Marketing, June 12, 29.
13. Davis, P. (1983), 'Realizing the Potential of the Family Business', Organizational Dynamics 12, 1, 47-56.
14. Dixon, T., B. Thompson and P. McAllister (2002), The Value of ICT for SMEs in the UK: A Critical Literature Review, Report commissioned by the UK Small Business Service, The College of Estate Management, September.
15. European Commission (2003), Adopting e-Business Policies in a Changing Environment, the Lessons of the Go Digital Initiative and the Challenges Ahead, DG Enterprise, Brussels, March 27.
16. European Commission (2004), Benchmarking e-business policies, DG Enterprise, Brussels, December 28.
17. Fallon, M. and P. Moran (2000), 'Information Communication Technology and Manufacturing SMEs', paper presented to the Small Business Enterprise and Development Conference, University of Manchester, April 10-12.
18. Forster, N. (2000), 'The Potential Impact of Third Wave Technologies on Organisations', Leadership and Organisational Development 21, 5, 254-262.
19. Grant, D., G. Michelson, C. Oswick and N. Wailes (2005), 'Guest Editorial: Discourse and Organizational Change', Journal of Organizational Change Management 18, 1, 6-15.
20. Hawkins, P., J. Winter and J. Hunter (1995), Skills for Graduates in the 21st Century: Report Commissioned from Whiteway Research (Cambridge: University of Cambridge, Association of Graduate Recruiters).
21. Huang, C.J. and C.J. Liu (2005), 'Exploration for the Relationship between Innovation, IT and Performance', Journal of Intellectual Capital 6, 2, 237-252.
22. Jones, C., R. Hecker and P. Holland (2003), 'Small Firm Internet Adoption: Opportunities Foregone, a Journey Not Begun', Journal of Small Business and Enterprise Development 10, 3, 287-297.
23. Kettinger, W. and G. Hackbarth (2004), 'Integration of Electronic Commerce Networks into the Sales Processes of Small Firms', Journal of Electronic Commerce Research 5, 3, 153-171.
24. King, W.R. and T.S.H. Teo (1994), 'Facilitators and Inhibitors for the Strategic Use of Information Technology', Information & Management 27, 2, 71-86.
25. Lam, A. (2000), 'Tacit Knowledge, Organizational Learning and Societal Institutions: An Integrated Framework', Organization Studies 21, 3, 487-513.
26. Lange, R., S.R. McDade and T. Oliva (2004), 'The Estimation of a Cusp Model to Describe the Adoption of Word for Windows', Journal of Product Innovation Management 21, 15-32.
27. Lawson, R., C. Alcock, J. Cooper and L. Burgess (2002), 'Factors Affecting Adoption of e-Business Technologies by SMEs: An Australian Study', First International Conference on Business Innovation in the Knowledge Economy, IBM, Warwick, June 12.
28. Lymer, A., A. Nayak, R. Johnson and B. Spaul (1998), UK Business and the Information Superhighway: The Impact of the Internet on SMEs, The Association of Chartered Certified Accountants Occasional Research Paper 23, Certified Accountants Educational Trust, London, http://www.acca.co.uk (accessed June 12, 2005).
29. MacGregor, R. and L. Vrazalic (2004), Ecommerce Adoption in SMEs; A Comparative Study of SMEs in Wollongong (Australia) and Karlsbad (Sweden), School of Economics and Information Systems, University of Wollongong, Australia, May.
30. Martin, L.M. (2003), 'Thinking Time: Small Firm Owners and the Internet, Learning Through Reflection', Reflective Practice 4, 3, 385-398.
31. Martin, L.M. and A. Halstead (2003), 'Knowledge and Learning in Female Team-Managed Firms Adopting Information Communication Technologies (ICTs)', Women in Management Review 18, 6, 334-337.
32. Martin, L.M. and H. Matlay (2001), 'Blanket Approaches to Small Firm ICT Adoption; Lessons from the UK DTI Adoption Ladder', Internet Research: Electronic Networking Applications and Policy 11, 5, 399-416.
33. Martin, L.M. and H. Matlay (2003), 'Innovative Use of the Internet in Established Small Firms', Qualitative Market Research: An International Journal 6, 1, 18-26.
34. Morrison, A. and S. Bergin-Seers (2002), 'Pro-growth Small Businesses: Learning "Architecture"', The Journal of Management Development 21, 5, 388-400.
35. Noh, J. and J.A. Fitzsimmons (1999), 'Effects of Information Technology on Marketing Performance of Korean Service Firms', International Journal of Service Industry Management 10, 3, 307-319.
36. Nonaka, I. and H. Tageuchi (1995), The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation (New York: Oxford University Press).
37. Ogbonna, E. and L.C. Harris (2005), 'The Adoption and Use of Information Technology: A Longitudinal Study of a Mature Family Firm', New Technology, Work and Employment 20, 1, 2-18.
38. Penrose, E.T. (1959), The Theory of the Growth of the Firm (Oxford: Basil Blackwell).
39. Perry, J.T. and G.P. Schneider (2001), New Perspectives on e-Commerce (Boston, MA: Course Technology).
40. Poon, S. and P.M.C. Swatman (1997), 'Small Business Use of the Internet, Findings from Australian Case Studies', International Marketing Review 11, 5, 385-402.
41. Ramsay, E., P. Ibbotson, J. Bell and B. Gray (2003), 'E Opportunities of Service Sector SMEs: An Irish Cross Border Study', Journal of Small Business and Enterprise Development 10, 1, 250-264.
42. Rigg, C. (2005), 'It's in the Way They Talk; A Discourse Analysis of Managing in Two Small Businesses', International Journal of Entrepreneurial Behaviour & Research 11, 1, 58-75.
43. Southern, A. and F. Tilley (2000), 'Small Firms and Information and Communication Technologies (ICTs): Toward a Typology of ICTs Usage', New Technology, Work and Employment 15, 2, 138-154.
44. Stansfield, M. and K. Grant (2003), 'An Investigation into Issues Influencing the Use of the Internet and Electronic Commerce among Small-Medium Sized Enterprises', Journal of Electronic Commerce Research 4, 1, 15-31.
45. Tidd, J., J. Bessant and K. Pavitt (1997), Managing Innovation: Integrating Technological, Market and Organisational Change (London: Wiley).
46. Venkatesh, L. and M.G. Morris (2000), 'Why Don't Men Ever Stop to Ask for Directions? Gender, Social Influence, and Their Role in Technology Acceptance and Usage Behavior', Management Systems Information Quarterly 26, 3, 115-139.
47. Windrum, P. and P. de Berranger (2003), The Adoption of Intranets and Extranets by SMEs, Merit Research Memoranda 2003-023, MERIT, University of Maastricht.