Getting physicians to accept new information technology: Insights from case studies

CMAJ. Canadian Medical Association Journal

Volumn 174, Issue 11, 2006, Pages 1573-1578

  Lapointe, Liette ^a   Rivard, Suzanne ^b  

^a MCGILL UNIVERSITY   (Canada)

^b HEC MONTRÉAL   (Canada)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; INFORMATION TECHNOLOGY; INTERVIEW; MEDICAL DOCUMENTATION; MEDICAL PRACTICE; NURSE; PHYSICIAN; RESISTANCE MANAGEMENT; COMMUNITY HOSPITAL; COMPARATIVE STUDY; EVALUATION; HEALTH PERSONNEL ATTITUDE; HEALTH SERVICES RESEARCH; HOSPITAL INFORMATION SYSTEM; HUMAN; HUMAN COMPUTER INTERACTION; MEDICAL INFORMATICS; PHYSICIAN ATTITUDE; UNIVERSITY HOSPITAL; UTILIZATION REVIEW;

ATTITUDE OF HEALTH PERSONNEL; COMPUTER LITERACY; HOSPITAL INFORMATION SYSTEMS; HOSPITALS, COMMUNITY; HOSPITALS, UNIVERSITY; HUMANS; MEDICAL INFORMATICS; ORGANIZATIONAL CASE STUDIES; PHYSICIAN'S ROLE;

EID: 33646836047     PISSN: 08203946     EISSN: 14882329     Source Type: Journal    
DOI: 10.1503/cmaj.050281     Document Type: Article

References (47)

1. Bennett JW, Glasziou PP. Computerised reminders and feedback in medication management: a systematic review of randomised controlled trials. Med J Aust 2003;178:217-22.
2. Kinn JW, Marek JC, O'Toole MF, et al. Effectiveness of the electronic medical record in improving the management of hypertension. J Clin Hypertens 2002;4:415-9.
3. Bates DW, Gawade AA. Improving safety with information technology. N Engl J Med 2003;348:2526-34.
4. Morrisey J. Harmonic divergence. Cedars-Sinai joins others in holding off on CPOE. Mod Healthc 2004;34:16.
5. Southon FCG, Sauer C, Dampney CNG. Information technology in complex health service: organizational impediments to successful technology transfer and diffusion. J Am Med Inform Assoc 1997;4:112-24.
6. Powell G. Microchips versus stethoscopes, part 2: revisiting OSCAR at the Foothills Hospital. CMAJ 1996;155(11):1610-3.
7. Berner ES, Detmer DE, Simborg D. Will the wave finally break? A brief view of the adoption of electronic medical records in the United States. J Am Med Inform Assoc 2005;12:3-7.
8. Mullaney TJ, Weintraub A. The digital hospital: how info tech saves lives and money at one medical center. Is this the future of health care? Bus Week 2005;Mar 28:77-84.
9. Haugh R. Wiring docs - Overcoming legal and financial hurdles is crucial if hospitals and physicians are to link patient data. Hosp Health Netw 2004;78:44-8.
10. Geyer S. Physicians: the key to IT success. Trustee 2004;57:6-10.
11. Loomis GA, Ryes JS, Saywell RM Jr, et al. If electronic medical records are so great, why aren't family physicians using them? J Fam Pract 2002;51:636-41.
12. Lapointe L, Rivard S. A multilevel model of resistance to information technology implementation. MIS Quarterly 2005;29(3):461-91.
13. The no-computer virus. Economist 2005;30:65-7.
14. Ash JS, Bates DW. Factors and forces affecting EHR system adoption: report of a 2004 ACMI discussion. J Am Med Inform Assoc 2005;12:8-12.
15. Poon EG, Blumenthal G, Jaggi T, et al. Overcoming barriers to adopting and implementing computerized physician order entry systems in US hospitals. Health Aff 2004;23:184-90.
16. Kossek EE, Young W, Gash DC, et al. Waiting for innovation in the human resources department: Godot implements a human resource information system. Hum Resour Manage 1994;33:135-60.
17. Markus ML. Power, politics, and MIS implementation. Commun ACM 1983;26: 430-44.
18. Joshi K. A model of users' perspective on change: the case of information systems technology implementation. MIS Quarterly 1991;15:229-40.
19. Yin RK. Case study research, design and methods. 3rd ed. Newbury Park (CA): Sage; 2003.
20. Guba EG, Lincoln YS. Fourth generation evaluation. Newbury Park (CA): Sage; 1989.
21. Crabtree BF, Miller WL. Doing qualitative research. Vol 3 in: Research methods for primary care. Newbury Park (CA): Sage; 1992.
22. Patton MQ. Qualitative research and evaluation methods. 3rd ed. Thousand Oaks (CA): Sage; 2002.
23. Lincoln YS, Guba EG. Naturalistic inquiry. Newbury Park (CA): Sage; 1985. p. 233.
24. Langley A. Strategies for theorizing from process data. Acad Manage Rev 1999;24: 691-710.
25. Eisenhardt KM. Strategies for theorizing from process data. Acad Manage Rev 1989;14:532-50.
26. Berger RG, Kichak JP. Computerized physician order entry: Helpful or harmful? J Am Med Inform Assoc 2004;11:100-3.
27. Kaushal R, Shojania K, Bates DW. Effects of computerized physician order entry and clinical decision support systems on medication safety. Arch Intern Med 2003; 163:1409-16.
28. Bates DW, Teich JM, Lee J, et al. The impact of computerized physician order entry on medication error prevention. J Am Med Inform Assoc 1999;6:313-21.
29. Bates DW, Leape L, Cullen DJ, et al. Effect of computerized physician order entry and a team intervention on prevention of serious medication errors. JAMA 1998;280:1311-6.
30. Wang SJ, Middleton B, Prosser LA, et al. A cost-benefit analysis of electronic medical records in primary care. Am J Med 2003;114:397-403.
31. Gandhi TK, Sequist TD, Poon EG, et al. Primary care clinician attitudes towards electronic clinical reminders and clinical practice guidelines. JAMA Annu Symp Proc 2003:848.
32. Kuperman GJ, Teich JM, Tanasijevic MJ, et al. Improving response to critical laboratory results with automation: results of a randomized controlled trial. J Am Med Inform Assoc 1999;6:512-22.
33. Garg AX, Adhikari NKJ, MacDonald H, et al. Effects of computerized clinical decision support systems on practitioner performance and patient outcomes: a systematic review. JAMA 2005;293:1223-38.
34. Schuster DM, Hall SE, Couse CB, et al. Involving users in the implementation of an imaging order entry system. J Am Med Inform Assoc 2003;10:315-21.
35. Hunt DL, Haynes RB, Hanna SE, et al. Effects of computer-based clinical decision support systems on physician performance and patient outcomes: a systematic review. JAMA 1998;280:1339-46.
36. Friedman CP, Elstein AS, Wolf FM, et al. Enhancement of clinician's diagnostic reasoning by computer-based consultation: a multisite study of 2 systems. JAMA 1999;282:1851-6.
37. Bates DW, Cohen M, Leape LL, et al. Reducing the frequency of errors in medicine using information technology. J Am Med Inform Assoc 2001;8:299-308.
38. Chin T. Doctors pull plug on paperless system. Am Med News 2003;46:1-3.
39. Benko LB. Back to the drawing board. Modern Healthcare 2003;33(4):12.
40. Wears RL, Berg M. Computer technology and clinical work, still waiting for Godot. JAMA 2005;293:1261-3.
41. Kaushal R, Barker KN, Bates DW. How can information technology improve patient safety and reduce medication errors in children's health care? Arch Pediatr Adolesc Med 2001;155:1002-7.
42. Southon G, Sauer C, Dampney K. Lessons from failed information systems initiative: issue for complex organisations. Int J Med Inform 1999;55:33-46.
43. Garibaldi RA. Computers and quality of care - a clinician's perspective. N Engl J Med 1998;338:259-60.
44. Ash JS, Gorman PN, Seshadri V. Computerized physician order entry in US hospitals: results of a 2002 survey. J Am Med Inform Assoc 2004;11:95-9.
45. McDonald CJ, Overhage JM, Tierney WM, et al. The Regenstrief medical record system: a quarter century experience. Int J Med Inform 1999;54:225-53.
46. Teich JM, Glaser JP, Beckley RF, et al. The Brigham integrated computing system (BICS): advanced clinical systems in an academic hospital environment. Int J Med Inform 1999;54:197-208.
47. Doolan DF, Bates DW, James BC. The use of computer for clinical care: a case series of advanced US sites. J Am Med Inform Assoc 2003;10:94-107.