Uncovering barriers to complex incremental product innovation in small and medium-sized financial services firms

Journal of Small Business Management

Volumn 43, Issue 4, 2005, Pages 432-452

  Vermeulen, Patrick A M ^a  

^a TILBURG UNIVERSITY   (Netherlands)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 33646176776     PISSN: 00472778     EISSN: 1540627X     Source Type: Journal    
DOI: 10.1111/j.1540-627X.2005.00146.x     Document Type: Review

References (65)

1. Acs, Z. J., and D. Audretsch (1990). Innovation and Small Firms. Cambridge, MA: MIT Press.
2. Atuahene-Gima, K. (1996). "Differential Potency of Factors Affecting Innovation Performance in Manufacturing and Service Firms in Australia," Journal of Product Innovation Management 13, 35-52.
3. Avlonitis, G. J., P. G. Papastahopoulou, and S. P. Gounaris (2001). "An Empirically-Based Typology of Product Innovativeness for New Financial Services: Success and Failure Scenarios," Journal of Product Innovation Management 18(5), 324-342.
4. Banbury, C. M., and W. Mitchell (1995). "The Effect of Introducing Important Incremental Innovations on Market Share and Business Survival," Strategic Management Journal 16, 161-182.
5. Berry, L. L. (1980). "Services Marketing Is Different," Business Week, May-June, 24-29.
6. Booz, E., J. Allen, and C. Hamilton (1982). New Product Management for the 1980's. New York: Booz Allen Hamilton.
7. Bowers, M. R. (1989). "Developing New Services: Improving the Process Makes It Better," Journal of Services Marketing 3(1), 15-20.
8. Brown, S. L., and K. M. Eisenhardt (1995). "Product Development: Past Research, Present Findings, and Future Directions," Academy of Management Review 20(2), 343-378.
9. Brouwer, E., and A. Kleinknecht (1996). "Firm Size, Small Business Presence and Sales of Innovative Products: A Micro-econometric Analysis," Small Business Economics 8, 189-201.
10. Chakrabarti, A. K. (1974). "The Role of Champion in Product Innovation," California Management Review 17(1), 58-62.
11. Clark, K. B., and T. Fujimoto (1991). Product Development Performance. Boston: Harvard Business School Press.
12. Cooper, R. G. (1979). "The Dimensions of Industrial New Product Success and Failure," Journal of Marketing 43(Summer), 93-103.
13. _ (1983). "The New Product Process: An Empirically-Based Classification Scheme," R&D Management 13, 1-13.
14. _ (1999). "From Experience: The Invisible Success Factors in Product Innovation," Journal of Product Innovation Management 16(2), 115-133.
15. _ (2000). "Doing It Right. Winning with New Products," Ivey Business Journal 64(6), 54-60.
16. Cooper, R. G., S. J. Edgett, and E. J. Kleinschmidt (2002). "Optimizing the Stage-Gate Process: What Best-Practice Companies Do 1," Research Technology Management 45(5), 21-27.
17. Cooper, R. G., and E. J. Kleinschmidt (1988). "Resource Allocation in the New Product Process," Industrial Marketing Management 17, 249-262.
18. Cooper, R. G., and E. J. Kleinschmidt (1995). "Benchmarking the Firm's Critical Success Factors in New Product Development," Journal of Product Innovation Management 12, 374-391.
19. De Brentani, U. (1989). "Success and Failure in New Industrial Services," Journal of Product Innovation Management 6(3), 239-258.
20. _ (2001). "Innovative versus Incremental New Business Services: Different Keys for Achieving Success," Journal of Product Innovation Management 18(3), 169-187.
21. De Jong, J., and P. A. M. Vermeulen (2003). "Organizing Successful New Service Development. A Literature Review," Management Decision 41(9), 844-858.
22. Dougherty, D. (1992). "Interpretive Barriers to Successful Product Innovation in Large Firms," Organization Science 3(2), 179-202.
23. Drew, S. (1995). "Accelerating Innovation in Financial Services," Long Range Planning 28(4), 11-21.
24. Easingwood, C. J. (1986). "New Product Development for Service Companies," Journal of Product Innovation Management 4, 264-275.
25. Flipo, J.-P. (1987). "On the Intangibility of Services," The Service Industries Journal 7(2), 286-298.
26. Freel, M. S. (2000). "Barriers to Product Innovation in Small Manufacturing Firms," International Small Business Journal 18(2), 60-80.
27. Hadjimanolis, A. (2000). "An Investigation of Innovation Antecedents in Small Firms in the Context of a Small Developing Country," R&D Management 30(3), 235-245.
28. Hadjimanolis, A., and K. Dickson (2000). "Innovation Strategies of SMEs in Cyprus, a Small Developing Country," International Small Business Journal 18(4), 62-79.
29. Hoffman, K., M. Parejo, J. Bessant, and L. Perren (1998). "Small Firms, R&D, Technology and Innovation in the UK: A Literature Review," Technovation 18(1), 39-55.
30. Huang, X., G. N. Soutar, and A. Brown (2002). "New Product Development Processes in Small and Medium-Sized Enterprises: Some Australian Evidence," Journal of Small Business Management 40(1), 27-42.
31. Johne, F. A. (1993). "Insurance Product Development: Managing the Changes," International Journal of Bank Marketing 11(3), 5-14.
32. Johne, A., and C. Storey (1998). "New Service Development: A Review of the Literature and Annotated Bibliography," European Journal of Marketing 32(3/4), 184-251.
33. Johnston, R., and R. Bryan (1993). "Products and Services - A Question of Visibility," The Service Industries Journal 13(3), 125-136.
34. Kraatz, M. S., and E. J. Zajac (1996). "Exploring the Limits of the New Institutionalism: The Causes and Consequences of Illegitimate Organizational Change," American Sociological Review 61, 812-836.
35. Leonard, D. (1998). Wellsprings of Knowledge. Building and Sustaining the Sources of Innovation. Boston: Harvard Business School Press.
36. MacMillan, I., M. L. McCaffery, and G. van Wijk (1985). "Competitors' Responses to Easily Imitated New Products - Exploring Commercial Banking Product Introductions," Strategic Management Journal 6, 75-86.
37. McDermott, C. M., and G. C. O'Connor (2002). "Managing Radical Innovation: An Overview of Emergent Strategy Issues," Journal of Product Innovation Management 19, 424-438.
38. March, J. G. (1991). "Exploration and Exploitation in Organizational Learn ing," Organization Science 2, 71-87.
39. Markham, S. K., and A. Griffin (1998). "The Breakfast of Champions: Associations between Champions and Product Development Environments, Practices and Performance," Journal of Product Innovation Management 15(5), 436-454.
40. Martin, C. R. Jr., and D. A. Home (1993). "Services Innovation: Successful versus Unsuccessful Firms," International Journal of Service Industry Management 4(1), 48-64.
41. Miles, M. B., and A. M. Huberman (1994). Qualitative Data Analysis. London: Sage.
42. Miller, W. L. (2001). "Innovation for Business Growth," Research Technology Management 44(5), 26-41.
43. Nelson, R., and S. Winter (1982). An Evolutionary Theory of Economic Change. Cambridge, MA: Harvard University Press.
44. Pisano, G. P. (1997). The Development Factory. Boston: Harvard Business School Press.
45. Rochford, L., and W. Rudelius (1992). "How Involving More Functional Areas within a Firm Affects the New Product Process," Journal of Product Innovation Management 9(4), 287-299.
46. Scheuing, E. E., and E. M. Johnson (1989). "A Proposed Model for New Service Development," Journal of Services Marketing 3(2), 25-34.
47. Scott, W. R. (2001). Institutions and Organizations, 2nd ed. Thousand Oaks, CA: Sage.
48. Shane, S. A. (1994). "Are Champions Different from Non-champions?" Journal of Business Venturing 9(5), 397-421.
49. Souder, W. (1988). "Managing Relations between R&D and Marketing in New Product Development Projects," Journal of Product Innovation Management 5(1), 6-19.
50. Suchman, M. C. (1995). "Managing Legitimacy: Strategic and Institutional Approaches," Academy of Management Review 20, 571-610.
51. Sundbo, J. (1996). "The Balancing of Empowerment: A Strategic Resource Based Model of Organizing Innovation Activities in Service and Low-Tech Firms," Technovation 16(8), 397-409.
52. _ (1997). "Management of Innovation in Services," The Service Industries Journal 17(3), 432-455.
53. Tidd, J., J. Bessant, and K. Pavitt (1997). Managing Innovation. Integrating Technological, Market and Organizational Change. Chichester, U.K.: Wiley.
54. Thwaites, D. (1992). "Organisational Influences on the New Product Development Process in Financial Services," Journal of Product Innovation Management 9, 303-313.
55. Tushman, M. L., and C. A. O'Reilly III (1997). Winning Through Innovation. A Practical Guide to Leading Organizational Change and Renewal. Boston: Harvard Business School Press.
56. Utterback, J. M. (1994). Mastering the Dynamics of Innovation. Boston: Oxford University Press.
57. van de Ven, A. (1986). "Central Problems in the Management of Innovation," Management Science 32(5), 590-607.
58. Vermeulen, P. A. M., and B. Dankbaar (2002). "The Organisation of Product Innovation in the Financial Sector," The Service Industries Journal 22(3), 77-98.
59. von Hippel, E. (1988). The Sources of Innovation. New York: Oxford University Press.
60. Vossen, R. (1998). "Relative Strengths and Weaknesses of Small Firms in Innovation," International Small Business Journal 16(3), 88-94.
61. Wakasugi, R., and F. Koyata (1997). "R&D, Firm Size and Innovation Outputs: Are Japanese Firms Efficient in Product Development?" Journal of Product Innovation Management 14, 383-392.
62. Wheelwright, S. C., and K. B. Clark (1992). Revolutionizing Product Development. New York: Free Press.
63. Yin, R. K. (1994). Case Study Research: Design and Methods. London: Sage.
64. Zeithaml, V. A., A. Parasuraman, and L. L. Berry (1985). "Problems and Strategies in Services Marketing," Journal of Marketing 49(Spring), 33-46.
65. Zeithaml, V. A., A. Parasuraman, and L. L. Berry (1990). Delivering Quality Service. Balancing Customer Perceptions and Expectations. New York: Free Press.