A review of performance measurement systems for supply chain management

International Journal of Business Performance Management

Volumn 8, Issue 2-3, 2006, Pages 110-131

  Chan, Felix T S ^a   Chan, H K ^a   Qi, Hai Jie ^a  

^a UNIVERSITY OF HONG KONG   (Hong Kong)

Author keywords

Monitoring; Performance measurement system; Review; Supply chain management

Indexed keywords

EID: 33646173373     PISSN: 13684892     EISSN: 17415039     Source Type: Journal    
DOI: 10.1504/IJBPM.2006.009032     Document Type: Review

References (56)

1. Adams, S.M., Sarkis, J. and Liles, D. (1995) 'The development of strategic performance metrics', Engineering Management Journal, Vol. 7, No. 1, pp.24-32.
2. Beamon, B.M. (1996) 'Performance measures in supply chain management', Proceedings of the 1996 Conference on Agile and Intelligent Manufacturing Systems, Rensselaer Polytechnic Institute, Troy, New York, 2-3 October.
3. Beamon, B.M. (1998) 'Supply chain design and analysis: models and methods', International Journal of Production Economics, Vol. 55, pp.281-294.
4. Beamon, B.M. (1999) 'Measuring supply chain performance', International Journal of Operations and Production Management, Vol. 19, No. 3, pp.275-292.
5. Beamon, B.M. and Ware, T.M. (1998) 'A process quality model for the analysis, improvement and control of supply chain systems', Logistics Information Management, Vol. 11 No. 2, pp.105-113.
6. Bevan, S. and Thompson, M. (1991) 'Performance measurement at the crossroads', Personnel Management, November, pp.36-39.
7. Bititci, U.S. (1995) 'Modeling of performance measurement systems in manufacturing enterprises', International Journal of Production Economics, Vol. 42, pp.137-147.
8. Bititci, U.S., Suwignjo, P. and Carrie, A.S. (2001) 'Strategy management through quantitative modelling of performance measurement systems', International Journal of Production Economics, Vol. 69, No. 1, pp.15-22.
9. Chandra, C. and Kumar, S. (2000) 'Supply chain management in theory and practice: a passing fad or a fundamental change?', Industrial Management and Data Systems, Vol. 100, No. 3, pp.100-113.
10. Cook, T.J., Vansant, J., Stewart, L. and Adrian, J. (1995) 'Performance measurement: lessons learned for development management', World Development, Vol. 28, No. 8, pp.1303-1315.
11. Cooper, M.C., Lambert, D.M. and Pagh, J.D. (1997) 'Supply chain management: more than a new name for logistics', International Journal of Logistics Management, Vol. 8, No. 1, pp.1-14.
12. Cross, K.F. and Lynch, R.L. (1989) 'The SMART way to define and sustain success', National Production Review, Vol. 8, No. 1, pp.23-33.
13. Dixon, J.R., Nanni, A.J. and Vollmann, T.E. (1990) The New Performance Challenge - Measuring Operation for World-Class Competition, Homewood, USA: Dow Jones-Irwin.
14. Eccles, R.G. and Pyburn, P.J. (1992) 'Creating a comprehensive system to measure performance', Management Accounting, October, pp.41-44.
15. Fry, T.D. and Cox, J.F. (1989) 'Manufacturing performance: local versus global measures', Production and Inventory Management Journal, 2nd Quarter, pp.52-56.
16. Fry, T.D., Karwan, K.R. and Baker, W.M. (1993) 'Performance measurement systems and time-based manufacturing', Production Planning and Control, Vol. 42, No. 2, pp.102-111.
17. Ghalayini, A.M., Noble, J.S. and Crowe, T.J. (1997) 'An integrated dynamic performance measurement system for improving manufacturing competitiveness', International Journal of Production Economics, Vol. 48, pp.207-225.
18. Gunasekaran, A., Patel, C. and Tirtiroglu, E. (2001) 'Performance measurement and metrics in a supply chain environment', International Journal of Operations and Production Management, Vol. 21, Nos. 1-2, pp.71-87.
19. Harrington, H.J. (1991) Business Process Improvement, New York: McGraw-Hill.
20. Hazell, M. and Morrow, M. (1992) 'Performance measurement and benchmarking', Management Accounting, December, pp.44-45.
21. Van Hoek, R.I. (1998) 'Measuring the unmeasurable - measuring and improving performance in the supply chain', Supply Chain Management: An International Journal, Vol. 3, No. 4, pp.187-192.
22. Holmberg, S. (2000) 'A system perspective on supply chain measurement', International Journal of Physical Distribution and Logistics Management, Vol. 30, No. 10, pp.847-868.
23. Kaplan, R.S. and Norton, D.P. (1992) 'The balanced scorecard - measures that drive performance', Harvard Business Review, January-February, pp.71-79.
24. Kueng, P. (2000) 'Process performance measurement system: a tool to support process-based organizations', Total Quality Management, Vol. 11, No. 1, pp.67-85.
25. Kutucuoglu, K.Y., Hamali, J., Irani, Z. and Sharp, J.M. (2001) 'A framework for managing maintenance using performance measurement systems', International Journal of Operations and Production Management, Vol. 21, Nos. 1-2, pp.173-194.
26. Lambert, D.M. and Cooper, M.C. (2000) 'Issues in supply chain management', Industrial Marketing Management, Vol. 29, pp.65-83.
27. Lambert, D.M., Cooper, M.C. and Pagh, J.D. (1998) 'Supply chain management: implementation issues and research opportunities', The International Journal of Logistics Management, Vol. 9, No. 2, pp.1-19.
28. Lebas, M.J. (1995) 'Performance measurement and performance management', International Journal of Production Economics, Vol. 41, pp.23-35.
29. Lockamy, A. (1991) 'A study of operational and strategic performance measurement systems in selected world-class manufacturing firms: an examination of linkage for competitive advantage', PhD Thesis, University of Georgia.
30. Lockamy, A. and Cox, J.F. (1994) Reengineering Performance Measurement: How to Align Systems to Improve Processes, Products and Profits, Burr Ridge, Irwin.
31. Lohman, C., Fortuin, L. and Wouters, M. (2004) 'Designing a performance measurement system: a case study', European Journal of Operational Research, Vol. 156, No. 2, pp.267-286.
32. Lummus, R.R. and Vokurka, R.J. (1999) 'Defining supply chain management: a historical perspective and practical guidelines', Industrial Management and Data Systems, Vol. 99, No. 3, pp.11-17.
33. Macleod, M., Bowden, R., Bevan, N. and Curson, I. (1997) 'The MUSiC performance measurement method', Behavior and Information Technology, Vol. 16, Nos. 4-5, pp.279-293.
34. Maskell, B.H. (1989) 'Performance measurement for world class manufacturing', Management Accounting, May, pp.32-33.
35. Maskell, B.H. (1991) Performance Measurement for World Class Manufacturing: A Model for American Companies, Portland, Oregon: Productivity Press.
36. Medori, D. and Steeple, D. (2000) 'A framework for auditing and enhancing performance measurement systems', International Journal of Operations and Production Management, Vol. 20, Iss. No. 5, pp.520-533.
37. Moore, N. (1998) 'Supply chain management', Work Study, Vol. 47, No. 5, pp.172-174.
38. Narasimhan, R. and Jayanth, J. (1998) 'Causal linkages in supply chain management: an exploratory study of North American manufacturing firms', Decision Science, Vol. 29, No. 3, pp.579-605.
39. Neely, A., Gregory, M. and Platts, K. (1995) 'Performance measurement system design; a literature review and research agenda', International Journal of Operations and Production Management, Vol. 15, No. 4, pp.80-116.
40. Neely, A., Mills, J., Platts, K., Gregory, M. and Richards, H. (1996) 'Performance measurement system design: should process based approach be adopted?', International Journal of Production Economics, Vols. 46-47, pp.423-431.
41. Neely, A., Richards, H., Mills, J., Platts, K. and Bourne, M. (1997) 'Designing performance measures: a structured approach', International Journal of Operations and Production Management, Vol. 17, No. 11, pp.1131-1152.
42. Parker, C. (2000) 'Performance measurement', Work Study, Vol. 49, No. 2, pp.63-66.
43. Pawar, K. and Driva, H. (1999) 'Performance measurement for product design and development in a manufacturing environment', International Journal of Production Economics, Vols. 60-61, pp.61-68.
44. Polakoff, J.C. (1992) 'How to design a performance measurement program', Corporate Controller, Vol. 4, No. 3, pp.49-53.
45. Pursell, R.B. (1980) 'Administrating divisional incentive compensation', Compensation Review, Vol. 12, pp. 15-20.
46. Rolstandas, A. (1995) Performance Measurement: A Business Process Benchmarking Approach, New York, USA: Chapman and Hall.
47. Rose, K.H. (1995) 'A performance measurement method', Quality Progress, Vol. 28, No. 2, pp.63-66.
48. Ross, D.F. (1997) Competing Through Supply Chain Management: Creating Market - Winning Strategies Through Supply Chain Partnerships, New York, NY, USA: International Thomson Publishing.
49. Sarkis, J. (2003) 'Quantitative models for performance measurement systems - alternate considerations', International Journal of Production Economics, Vol. 86, No. 1, pp.81-90.
50. Sink, D.S. (1991) 'The role of measurement in achieving world class quality and productivity management', Industrial Engineering, June.
51. Sink, D.S., Tuttle, T.C. and De Vries, S.J. (1984) 'Productivity measurement and evaluation: what is available?', National Productivity Review, Vol. 4, No. 3, pp.265-387.
52. Stainer, A. and Heap, J. (1996) 'Performance measurement - a management services perspective', Management Services, Vol. 40, No. 7, pp.10-12.
53. Tan, K.C. (2001) 'A framework of supply chain management literature', European Journal of Purchasing and Supply Management, Vol. 7, pp.39-48.
54. Taylor, L. and Convey, S. (1993) 'Making performance measurement meaningful to the performers', Canadian Manager, Vol. 18, No. 3, pp.22-24.
55. Vitale, M., Mavrinac, S.C. and Hauser, M. (1994) 'New process/financial scorecard: a strategic performance measurement system', Planning Review, Vol. 22, No. 4, pp.12-16.
56. Waggoner, D.B., Neely, A.D. and Kennerley, M.P. (1999) 'The forces that shape organizational performance measurement systems: an interdisciplinary review', International Journal of Production Economics, Vol. 60, pp.53-60.