Why do quality and reliability feedback loops not always work in practice: A case study

Reliability Engineering and System Safety

Volumn 75, Issue 3, 2002, Pages 295-302

  Molenaar, P A ^a   Huijben, A J M ^b   Bouwhuis, D ^a   Brombacher, A C ^a  

^a EINDHOVEN UNIVERSITY OF TECHNOLOGY   (Netherlands)

^b PHILIPS HEALTHCARE   (United States)

Author keywords

After sales process; Customer feedback; Information flow; Maturity index on reliability; Product quality; Product reliability; Service

Indexed keywords

CONSUMER ELECTRONICS; FEEDBACK; INFORMATION RETRIEVAL; PRODUCT DESIGN; QUALITY CONTROL; RELIABILITY;

FEEDBACK LOOPS;

PRODUCT DEVELOPMENT;

EID: 0036499030     PISSN: 09518320     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0951-8320(01)00117-X     Document Type: Article

References (11)

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5. Reliability in a time driven product development process
6. The building bricks of product quality: An overview of some basic concepts and principles