-
3
-
-
0037967381
-
Assessing the corporate service quality performance of design/build contractors using quality function deployment
-
Arditi, D., and Lee, D.-E. (2003). " Assessing the corporate service quality performance of design/build contractors using quality function deployment. " Constr. Manage. Econom., 21 (2), 175-185.
-
(2003)
Constr. Manage. Econom.
, vol.21
, Issue.2
, pp. 175-185
-
-
Arditi, D.1
Lee, D.-E.2
-
4
-
-
1842843003
-
Service quality performance of design/build contractors using quality function deployment
-
Arditi, D., and Lee, D.-E. (2004). " Service quality performance of design/build contractors using quality function deployment. " Constr. Manage. Econom., 22 (1), 123-127.
-
(2004)
Constr. Manage. Econom.
, vol.22
, Issue.1
, pp. 123-127
-
-
Arditi, D.1
Lee, D.-E.2
-
5
-
-
0040834517
-
Identification of the critical factors of TQM
-
Black, S. A., and Porter, L. J. (1996). " Identification of the critical factors of TQM ". Decision Sciences, 27 (1), 1-21.
-
(1996)
Decision Sciences
, vol.27
, Issue.1
, pp. 1-21
-
-
Black, S.A.1
Porter, L.J.2
-
6
-
-
0012052887
-
Quality-related action programs: Their impact on quality performance and firm performance
-
Curkovic, S., Vickery, S., and Droge, C. (2000). " Quality-related action programs: Their impact on quality performance and firm performance ". Decision Sciences, 31 (4), 885-905.
-
(2000)
Decision Sciences
, vol.31
, Issue.4
, pp. 885-905
-
-
Curkovic, S.1
Vickery, S.2
Droge, C.3
-
7
-
-
0037489524
-
Inside the Baldrige award guidelines
-
Desatnick, R. I. (1992). " Inside the Baldrige award guidelines ". Quality Progress, 25 (12), 69-74.
-
(1992)
Quality Progress
, vol.25
, Issue.12
, pp. 69-74
-
-
Desatnick, R.I.1
-
8
-
-
84858576287
-
-
The Integrated Service Association accessed 2000
-
Design Build Institute of America (DBIA). (1998). The Integrated Service Association 〈 www.DBIA.org 〉 (accessed 2000).
-
(1998)
-
-
-
9
-
-
0029531647
-
Integrating quality factors into system design
-
Singapore
-
Doukas, L., William, P.W., and Jeyaratnam, C. (1995). " Integrating quality factors into system design. " Proc., 1995 IEEE International Engineering Management Conf., Singapore, 235-240.
-
(1995)
Proc., 1995 IEEE International Engineering Management Conf.
, pp. 235-240
-
-
Doukas, L.1
William, P.W.2
Jeyaratnam, C.3
-
11
-
-
0004009527
-
-
Butterworth Heinemann Ltd., Jordan Hill, Oxford, U.K.
-
Hoyle, D. (1998). ISO 9000 quality systems handbook, 3rd Ed., Butterworth Heinemann Ltd., Jordan Hill, Oxford, U.K.
-
(1998)
ISO 9000 Quality Systems Handbook, 3rd Ed.
-
-
Hoyle, D.1
-
12
-
-
0038643585
-
The quest for quality in public housing projects: A behavior-to-outcome paradigm
-
Liu, M. A. (2003). " The quest for quality in public housing projects: A behavior-to-outcome paradigm. " Constr. Manage. Econom., 21, 147-158.
-
(2003)
Constr. Manage. Econom.
, vol.21
, pp. 147-158
-
-
Liu, M.A.1
-
13
-
-
0002408510
-
A conceptual model of service quality and its implications for future research
-
Parasuraman, A., Zeithaml, V. A., and Berry, L. L. (1985). " A conceptual model of service quality and its implications for future research. " J. Marketing, 49, 41-50.
-
(1985)
J. Marketing
, vol.49
, pp. 41-50
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
14
-
-
0030466128
-
Public policies for managing construction quality: The grand strategy of Singapore
-
Pheng, S. L., and Willie, T. (1996). " Public policies for managing construction quality: The grand strategy of Singapore. " Constr. Manage. Econom., 14 (4), 295-309.
-
(1996)
Constr. Manage. Econom.
, vol.14
, Issue.4
, pp. 295-309
-
-
Pheng, S.L.1
Willie, T.2
-
15
-
-
0004216526
-
-
Van Nostrand Reinhold, New York
-
Prieser, W.F.E., Rabinowitz, H.Z., and White, E.T. (1988). Post-occupancy evaluation, Van Nostrand Reinhold, New York.
-
(1988)
Post-occupancy Evaluation
-
-
Prieser, W.F.E.1
Rabinowitz, H.Z.2
White, E.T.3
-
18
-
-
0025594297
-
Object oriented databases for quality function deployment and Taguchi methods
-
Sriraman, V., Tosirisuk, P., and Chu, H. W. (1990). " Object oriented databases for quality function deployment and Taguchi methods. " Comput. Ind. Eng., 19 (1-4), 285-290.
-
(1990)
Comput. Ind. Eng.
, vol.19
, Issue.1-4
, pp. 285-290
-
-
Sriraman, V.1
Tosirisuk, P.2
Chu, H.W.3
-
19
-
-
0039621581
-
An empirical investigation of the Malcolm Baldrige quality framework
-
Wilson, D., and Collier, D. (2000). " An empirical investigation of the Malcolm Baldrige quality framework ". Decision Sciences, 31 (2), 361-390.
-
(2000)
Decision Sciences
, vol.31
, Issue.2
, pp. 361-390
-
-
Wilson, D.1
Collier, D.2
-
20
-
-
0019069717
-
A cross-impact case study: The Dutch construction sector
-
Wissema, J. G., and Benes, J. (1980). " A cross-impact case study: The Dutch construction sector. " Future, 12 (5), 394-404.
-
(1980)
Future
, vol.12
, Issue.5
, pp. 394-404
-
-
Wissema, J.G.1
Benes, J.2
-
21
-
-
0029411707
-
Use of design build in E/C industry
-
Yates, J. K. (1995). " Use of design build in E/C industry. " J. Manage. Eng., 11 (6), 33-38.
-
(1995)
J. Manage. Eng.
, vol.11
, Issue.6
, pp. 33-38
-
-
Yates, J.K.1
-
22
-
-
0002862248
-
Quality function deployment - A main pillar for successful total quality management and product development
-
Zairi, M., and Youssef, M. A. (1995). " Quality function deployment - A main pillar for successful total quality management and product development ". Int. J. Qual. Reliab. Manage., 12 (6), 9-23.
-
(1995)
Int. J. Qual. Reliab. Manage.
, vol.12
, Issue.6
, pp. 9-23
-
-
Zairi, M.1
Youssef, M.A.2
|