An evaluation of the impact of social presence through group size and the use of collaborative software on group member "voice" in face-to-face and computer-mediated task groups

IEEE Transactions on Professional Communication

Volumn 49, Issue 1, 2006, Pages 28-43

  Roberts, Tom L ^a   Lowry, Paul Benjamin ^b   Sweeney, Paul D ^c  

^a UNIVERSITY OF KANSAS   (United States)

^b BRIGHAM YOUNG UNIVERSITY   (United States)

^c UNIVERSITY OF DAYTON   (United States)

Author keywords

Collaboration; Collaborative software; Instrumental voice; Value expressive voice; Virtual groups; Voice effect

Indexed keywords

DISTRIBUTED COMPUTER SYSTEMS; ELECTRONIC COMMUNITIES; GROUPWARE; PRODUCTIVITY;

GROUP SIZE; INSTRUMENTAL VOICE; SOCIAL PRESENCE; VALUE-EXPRESSIVE VOICE; VIRTUAL GROUPS; VOICE EFFECT;

COMPUTER SUPPORTED COOPERATIVE WORK;

EID: 33644650864     PISSN: 03611434     EISSN: None     Source Type: Journal    
DOI: 10.1109/TPC.2006.870460     Document Type: Article

References (56)

1. B. L. Kirkman and B. Rosen, "Beyond self-management: Antecedents and consequences of team empowerment," Acad. Manage. J., vol. 42, no. 1, pp. 58-74, 1999.
2. G. L. Stewart and M. R. Barrick, "Team structure and performance: Assessing the mediating role of intrateam process and the moderating role of task type," Acad. Manage. J., vol. 43, no. 2, pp. 135-148, 2000.
3. R. F. Easley, S. Devaraj, and M. Crant, "Relating collaborative technology use to teamwork quality and performance: An empirical analysis," J. Manage. Inf. Syst., vol. 19, no. 4, pp. 247-268, 2003.
4. W. Doll and X. Deng, "The collaborative use of information technology: End-user participation and system success," Inf. Resources Manage., vol. 14, no. 2, pp. 6-16, 2001.
5. A. R. Dennis, K. M. Hilmer, and N. J. Taylor, "Information exchange and use in GSS and verbal group decision making: Effects of minority influence," J. Manage. Inf. Syst., vol. 14, no. 3, pp. 61-88, 1998.
6. D. Gigone and R. Hastie, "The common knowledge effect: Information sharing and group judgment," J. Personality Social Psychol., vol. 65, no. 5, pp. 959-974, 1993.
7. J. Hackman and R. Kaplan, "Interventions into group processes: An approach to improve the effectiveness of groups," Decision Sci., vol. 5, no. 3, pp. 459-480, 1974.
8. M. Diehl and W. Stroebe, "Productivity loss in brainstorming groups: Toward the solution of a riddle," J. Personality Social Psychol., vol. 53, no. 3, pp. 497-509, 1987.
9. H. Lamm and C. Trommsdorff, "Group versus individual performance on tasks requiring ideational proficiency (brainstorming): A review," Eur. J. Social Psychol., vol. 3, no. 4, pp. 361-388, 1973.
10. R. Folger, "Distributive and procedural justice: Combined impact of "voice" and improvement on experienced inequality," J. Personality Social Psychol., vol. 35, no. 2, pp. 108-119, 1977.
11. R. Cropanzano, D. E. Rupp, C. J. Mohler, and M. Schminke, "Three roads to organizational justice," in Research in Personnel and Human Resources Management, G. Ferris, Ed. Kidlington, Oxford, UK: Elsevier Science, 2001, vol. 20, pp. 1-113.
12. D. L. Shapiro, "The death of justice theory is likely if theorists neglect the "wheels" already invented and the voices of the injustice victims," J. Vocational Behavior, vol. 58, no. 2, pp. 235-242, 2001.
13. D. L. Shapiro and J. Brett, "Comparing three processes underlying judgments of procedural justice: A field study of mediation and arbitration," J. Personality Social Psychol., vol. 65, no. 6, pp. 1167-1177, 1993.
14. T. R. Tyler, "Conditions leading to value expressive effects in judgments of procedural justice: A test of four models," J. Personality Social Psychol., vol. 62, no. 2, pp. 333-344, 1987.
15. T. R. Tyler and E. A. Lind, "A relational model of authority in groups," in Advances in Experimental Social Psychology, M. Zanna, Ed. New York: Academic, 1992, pp. 115-191.
16. D. B. McFarlin and P. D. Sweeney, "Does having a say only matter if you get your way? Instrumental and value-expressive effects of employee voice," Basic Appl. Social Psychol., vol. 18, no. 3, pp., 289-304, 1996.
17. E. A. Lind, R. Kanfer, and C. Early, "Voice, control, and procedural justice: Instrumental and noninstrumental concerns in fairness judgments," J. Personality Social Psychol., vol. 59, no. 5, pp. 952-959, 1990.
18. E. A. Lind and T. R. Tyler, The Social Psychology of Procedural Justice. New York: Plenum, 1988.
19. E. A. Lind, "Thinking critically about justice judgments," J. Vocational Behavior, vol. 58, no. 2, pp. 220-226, 2001.
20. J. Brockner and P. Siegel, "Understanding the interaction between procedural and distributive justice: The role of trust," in Trust in Organizations: Frontiers of Theory and Research, R. M. Kramer and T. R. Tyler, Eds. Thousand Oaks, CA: Sage Pub., 1996, pp. 390-413.
21. T. R. Tyler, "Psychological models of the justice motive: Antecedents of distributive and procedural justice," J. Personality Social Psychol., vol. 67, no. 5, pp. 850-863, 1994.
22. T. R. Tyler, P. Degoey, and H. Smith, "Understanding why the justice of group procedures matters: A test of the psychological dynamics of the group-value model," J. Personality Social Psychol., vol. 70, no. 5, pp. 913-930, 1996.
23. Y. Yoo and M. Alavi, "Media and group cohesion: Relative influences on social presence, task participation, and group consensus," MIS Quart., vol. 25, no. 3, pp. 371-390, 2001.
24. M. Schminke, M. L. Ambrose, and R. S. Cropanzano, "The effect of organizational structure on perceptions of procedural fairness," J. Appl. Psychol., vol. 85, no. 2, pp. 294-304, 2000.
25. J. A. LePine and L. V. Dyne, "Predicting voice behavior in groups," J. Appl. Psychol., vol. 83, no. 6, pp. 853-868, 1998.
26. T. Bouchard and M. Hare, "Size, performance, and potential in brainstorming groups," J. Appl. Psychol., vol. 54, no. 1, pp. 51-55, 1970.
27. R. B. Gallupe, A. R. Dennis, W. H. Cooper, J. S. Valacich, L. M. Bastianutti, and J. F. Nunamaker Jr., "Electronic brainstorming and group size," Acad. Manage. J., vol. 35, no. 2, pp. 350-369, 1992.
28. I. Steiner, Group Process and Productivity. New York: Academic, 1972.
29. B. Latane and S. Wolf, "The social impact of majorities and minorities," Psychol. Rev., vol. 88, no. 5, pp. 438-453, 1981.
30. J. Valacich, B. Wheeler, B. Mennecke, and R. Wachter, "The effects of numerical and logical size on computer-mediated idea generation," Org. Behavior Human Decision Processes, vol. 62, no. 3, pp. 318-329, 1995.
31. J. K. Burgoon and N. Dunbar, "An interactionist perspective on dominance-submission: Interpersonal dominance as a dynamic, situationally-contingent social skill," Commun. Monographs, vol. 67, no. 1, pp. 96-121, 2000.
32. J. S. Valacich and A. R. Dennis, "A mathematical model of performance of computer-mediated groups during idea generation," J. Manage. Inf. Syst., vol. 11, no. 1, pp. 59-72, 1994.
33. J. F. Nunamaker Jr., A. Dennis, J. Valacich, D. Vogel, and J. George, "Electronic meeting systems to support group work," Commun. ACM, vol. 34, no. 7, pp. 40-61, 1991.
34. J. Fulk, J. Schmitz, and C. Steinfield, "A social influence model of technology use," in Organizations and Communication Technology, J. Fulk and C. Steinfield, Eds. Newbury Park, CT: Sage, 1990, pp. 117-142.
35. S. Miranda and C. Saunders, "The social construction of meaning: An alternative perspective on information sharing," Inf. Syst. Res., vol. 14, no. 1, pp. 87-106, 2003.
36. K. Burke, K. Aytes, L. Chidabaram, and J. Johnson, "A study of partially distributed work groups: The impact of media, location, and time on perceptions and performance," Small Group Res., vol. 30, no. 4, pp. 453-490, 1999.
37. K. Burke and L. Chidambaram, "How much is enough? A longitudinal examination of media characteristics and group outcomes," MIS Quart., vol. 23, no. 4, pp. 557-580, 1999.
38. R. Daft and R. Lengel, "Organizational information requirements, media richness, and structural design," Manage. Sci., vol. 32, no. 5, pp. 554-571, 1986.
39. R. L. Daft, R. H. Lengel, and L. K. Trevino, "Message equivocality, media selection and manager performance: Implications or information systems," MIS Quart., vol. 11, no. 3, pp. 355-366, 1987.
40. A. Dennis and S. Kinney, "Testing media richness theory in the new media: The effects of cues, feedback, and task equivocality," Inf. Syst. Res., vol. 9, no. 3, pp. 256-274, 1998.
41. B. Christie, Human Factors of Information Technology in the Office. New York: Wiley, 1985.
42. A. Dennis, B. Wixom, and R. Vandenberg, "Understanding fit and appropriation effects in group support systems via meta-analysis," MIS Quart., vol. 25, no. 2, pp. 167-193, 2001.
43. I. Zigurs and B. Buckland, "A theory of task-technology fit and group support systems effectiveness," MIS Quart., vol. 22, no. 3, pp. 313-334, 1998.
44. P. B. Lowry and J. F. Nunamaker Jr., "Using internet-based, distributed collaborative writing tools to improve coordination and group awareness in writing teams," IEEE Trans. Prof. Commun., vol. 46, no. 4, pp. 277-297, Dec. 2003.
45. T. Connolly, L. Jessup, and J. Valacich, "Effects of anonymity, and evaluative tone on idea generation in computer-mediated groups," Manage. Sci., vol. 36, no. 6, pp. 689-703, 1990.
46. S. Hayne and R. Rice, "Attribution accuracy when using anonymity in group support systems," Int. J. Human Computer Studies, vol. 47, no. 3, pp. 429-450, 1997.
47. J. Nielsen and R. Molich, "Heuristic evaluation of user interfaces," presented at the Computer Human Interaction (CHI), Seattle, WA, 1990.
48. P. B. Lowry, C. C. Albrecht, J. F. Nunamaker Jr., and J. D. Lee, "Evolutionary development and research on internet-based collaborative writing tools and processes to enhance eWriting in an eGovernment setting," Decision Support Syst. (DSS), vol. 34, no. 3, pp. 229-252, 2002.
49. J. Nielsen and T. K. Landauer, "A mathematical model of the finding of usability problems," presented at the INTERACT '93 and CHI '93, Amsterdam, The Netherlands, 1993.
50. B. Barry and D. Shapiro, "When will grievants desire voice? A test of situational, motivational and attributional explanations," Int. J. Conflict Manage., vol. 11, no. 2, pp. 106-134, 2000.
51. S. R. Glaser, S. Zamanou, and K. Hacker, "Measuring and interpreting organizational culture," Manage. Commun. Quart., vol. 1, no. 2, pp. 173-198, 1988.
52. L. R. James, R. G. Demaree, and G. Wolf, "Estimating within-group interrater reliability with and without response bias," J. Appl. Psychol., vol. 69, no. 1, pp. 85-98, 1984.
53. F. Dansereau, J. Alutto, and F. Yammarino, Theory Testing in Organizational Behavior: The Varient Approach. Englewood Cliffs, NJ: Prentice-Hall, 1984.
54. F. Yammarino, "Multivariate aspects of the varient/WABA approach: A discussion and leadership illustration," Leadership Quart., vol. 9, no. 2, pp. 203-227, 1998.
55. C. C. Cogliser and C. A. Schriesheim, "Exploring work unit context and leader-member exchange: A multi-level perspective," J. Org. Behavior, vol. 21, no. 5, pp. 487-511, 2000.
56. J. B. Walther, "Relational aspects of computer-mediated communication: experimental observations over time," Org. Sci., vol. 6, no. 2, pp. 186-203, 1995.