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Volumn 19, Issue 1, 2006, Pages 93-104

Health-care process improvement decisions: A systems perspective

Author keywords

Case studies; National Health Service; Performance measurement (qualtiy); Process management; United Kingdom

Indexed keywords

EMERGENCY HEALTH SERVICE; HEALTH CARE QUALITY; HEALTH SERVICES RESEARCH; HOSPITAL ADMINISTRATOR; HUMAN; LONGITUDINAL STUDY; NATIONAL HEALTH SERVICE; NONBIOLOGICAL MODEL; ORGANIZATION; ORGANIZATION AND MANAGEMENT; PUBLIC HOSPITAL; REVIEW; RISK; SYSTEM ANALYSIS; TOTAL QUALITY MANAGEMENT; UNITED KINGDOM; UTILIZATION REVIEW;

EID: 33644602311     PISSN: 09526862     EISSN: None     Source Type: Journal    
DOI: 10.1108/09526860610642618     Document Type: Review
Times cited : (21)

References (13)
  • 1
    • 84986165658 scopus 로고    scopus 로고
    • A systems perspective of performance management in public sector organizations
    • Boland, T. and Fowler, A. (2000), "A systems perspective of performance management in public sector organizations", The International Journal of Public Sector Management, Vol. 13 No. 5, pp. 417-46.
    • (2000) The International Journal of Public Sector Management , vol.13 , Issue.5 , pp. 417-46
    • Boland, T.1    Fowler, A.2
  • 3
    • 0003964033 scopus 로고
    • Cambridge University Press Cambridge
    • Deming, W.E. (1986), Out of the Crisis, Cambridge University Press, Cambridge.
    • (1986) Out of the Crisis
    • Deming, W.E.1
  • 5
    • 0036097168 scopus 로고    scopus 로고
    • Applying the balanced scorecard in healthcare provider organisations
    • Inamadar, N. and Kaplan, R.S. (2002), "Applying the balanced scorecard in healthcare provider organisations", Journal of Healthcare Management, Vol. 47 No. 3, pp. 170-95.
    • (2002) Journal of Healthcare Management , vol.47 , Issue.3 , pp. 170-95
    • Inamadar, N.1    Kaplan, R.S.2
  • 7
    • 0347063582 scopus 로고    scopus 로고
    • Paradoxes and pendulum swings: Performance management in New Zealand's public sector
    • Norman, R. and Gregory, R. (2003), "Paradoxes and pendulum swings: performance management in New Zealand's public sector", Australian Journal of Public Administration, Vol. 62 No. 4, pp. 35-49.
    • (2003) Australian Journal of Public Administration , vol.62 , Issue.4 , pp. 35-49
    • Norman, R.1    Gregory, R.2
  • 8
    • 84990338790 scopus 로고    scopus 로고
    • Defining, justifying and implementing the balanced scorecard in the National Health Service
    • Radnor, Z. and Lovell, B. (2004), "Defining, justifying and implementing the balanced scorecard in the National Health Service", International Journal of Medical Marketing, Vol. 3 No. 3, pp. 174-88.
    • (2004) International Journal of Medical Marketing , vol.3 , Issue.3 , pp. 174-88
    • Radnor, Z.1    Lovell, B.2
  • 9
    • 1842845053 scopus 로고    scopus 로고
    • Sail smoother with systems thinking
    • Ritter-Teitel, J. (2002), "Sail smoother with systems thinking", Nursing Management, Vol. 33 No. 11, pp. 35-7.
    • (2002) Nursing Management , vol.33 , Issue.11 , pp. 35-7
    • Ritter-Teitel, J.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.