Severity and impact of computer user frustration: A comparison of student and workplace users

Interacting with Computers

Volumn 18, Issue 2, 2006, Pages 187-207

  Lazar, Jonathan ^a   Jones, Adam ^a   Hackley, Mary ^a   Shneiderman, Ben ^b  

^a TOWSON UNIVERSITY   (United States)

^b University of Maryland   (United States)

Author keywords

Computer anxiety; Computer experience; Helpdesk; Training; User frustration; User interface design

Indexed keywords

COMPUTER SYSTEMS; INFORMATION TECHNOLOGY; SOCIETIES AND INSTITUTIONS; STUDENTS;

COMPUTER EXPERIENCE; HELPDESK; USER FRUSTRATION; USER INTERFACE DESIGN;

USER INTERFACES;

EID: 33144487673     PISSN: 09535438     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.intcom.2005.06.001     Document Type: Article

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