Enabling customer relationship management in ISP services through mining usage patterns

Expert Systems with Applications

Volumn 30, Issue 4, 2006, Pages 621-632

  Li, Sheng Tun ^a,d   Shue, Li Yen ^b   Lee, Shu Fen ^b,c  

^a NATIONAL CHENG KUNG UNIVERSITY   (Taiwan)

^b NATIONAL KAOHSIUNG UNIVERSITY OF APPLIED SCIENCES   (Taiwan)

^c CHENG SHIU UNIVERSITY   (Taiwan)

^d NONE   (Taiwan)

Author keywords

Attribute oriented induction; Customer knowledge rules; Customer relationship management; Internet service provider; Visual data mining

Indexed keywords

CUSTOMER SATISFACTION; INTERNET; TELECOMMUNICATION SERVICES;

ATTRIBUTE-ORIENTED INDUCTION; CUSTOMER KNOWLEDGE RULES; CUSTOMER RELATIONSHIP MANAGEMENT; INTERNET SERVICE PROVIDER; VISUAL DATA MINING;

DATA MINING;

EID: 33144455210     PISSN: 09574174     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.eswa.2005.07.016     Document Type: Article

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