Development of an intelligent customer-supplier relationship management system: The application of case-based reasoning

Industrial Management and Data Systems

Volumn 103, Issue 3-4, 2003, Pages 263-274

  Choy, K L ^a   Fan, Kenny K H ^b   Lo, Victor ^b  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

^b Honeywell Consum P Hong Kong Ltd   (Hong Kong)

Author keywords

Customer satisfaction; Customer service; Service quality; Supplier relations; Supply chain management

Indexed keywords

CUSTOMER SATISFACTION; INFORMATION TECHNOLOGY; PROBLEM SOLVING; SOCIETIES AND INSTITUTIONS;

SUPPLY CHAIN MANAGEMENT;

INDUSTRIAL MANAGEMENT;

EID: 0042363404     PISSN: 02635577     EISSN: None     Source Type: Journal    
DOI: 10.1108/02635570310470665     Document Type: Review

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