Promoting service quality and client adherence to the service plan: The role of top management's support for innovation and learning

Administration in Social Work

Volumn 28, Issue 2, 2004, Pages 29-48

  Latting, Jean Kantambu ^a   Beck, Mary H ^b   Slack, Kelley J ^a   Tetrick, Lois E ^c   Jones, Allan P ^a   Etchegaray, Jason M ^d   Da Silva, Nancy ^e  

^a UNIVERSITY OF HOUSTON   (United States)

^b The Council on Drugs and Alcohol Houston   (United States)

^c GEORGE MASON UNIVERSITY   (United States)

^d UNIVERSITY OF TEXAS   (United States)

^e SAN JOSE STATE UNIVERSITY   (United States)

Author keywords

Empowerment; Leadership; Organizational commitment; Organizational learning; Service quality; Trust

Indexed keywords

EID: 3042811445     PISSN: 03643107     EISSN: None     Source Type: Journal    
DOI: 10.1300/J147v28n02_03     Document Type: Article

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