Lessons Learned About Service Quality: What It Is, How to Manage It, and How to Become a Service Quality Organization

Consulting Psychology Journal

Volumn 49, Issue 1, 1997, Pages 35-50

  Schneider, Benjamin ^a   Holcombe, Karen M ^a   White, Susan S ^a  

^a UNIVERSITY OF MARYLAND   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0442328035     PISSN: 10659293     EISSN: None     Source Type: Journal    
DOI: 10.1037/1061-4087.49.1.35     Document Type: Article

References (27)

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