Redefining the cost and complexity of library services for open and distance learning

International Review of Research in Open and Distance Learning

Volumn 3, Issue 2, 2002, Pages 188-204

  Parnell, Stephen ^a  

^a UNIVERSITY OF SOUTH AUSTRALIA   (Australia)

Author keywords

Costing; Learner support; Libraries; Quality; Value judgement

Indexed keywords

EID: 3042543176     PISSN: 14923831     EISSN: None     Source Type: Journal    
DOI: 10.19173/irrodl.v3i2.102     Document Type: Conference Paper

References (47)

1. Abels, E., Kantor, P., and Saracevic, T. (1996). Studying the cost and value of library and information services: Applying functional cost analysis to the library in transition. Journal of the American Society for Information Science 47, 3: pp. 217-27
2. ACRL (1998). Guidelines for distance learning library services, Association of College and Research Libraries. [Online]
3. Retrieved 21 August 2001 at: http://www.ala.org/acrl/guides/distlrng.html
4. Adams, C. (1997). The Future of Library Services for Distance Education JLSDE - 1 (1). [Online] Available at: http://www.westga.edu/~library/jlsde/vol1/ 1/CAdams.html
5. Back, D., Cheng, C., and Lam, M. (1993). Offshore business degree: the economics of student support. In Economics of distance education: 7th Annual Conference of the Asian Association of Open Universities (November, 21 - 25) Open Learning Institute of Hong Kong.
6. Bacsich, P. and Ash, C. (1999). The hidden costs of networked learning - The impact of a costing framework on educational practice. Paper presented to the ASCILITE conference, Queensland University of Technology, Brisbane, Australia.
7. Bacsich, P. et al. (1999). The costs of networked learning, Sheffield Hallam University.
8. [Online] Retrieved July 5, 2001 from: http://www.shu.ac.uk/ virtual_campus/cnl/
9. Bottomley, J. and Calvert, J. (1993). Dimensions of value: Estimating the benefits of higher and distance education programs. In Economics of distance education, 7th Annual Conference, Asian Association of Open Universities (November, 21 - 25) Open Learning Institute of Hong Kong.
10. Carty, J. and Stark, I. (1996). Towards a Strategy for Supporting Distance-Learning Students through Networked Access to Information: Issues and Challenges in Preparing To Support the Doctorate in Education. Education for Information, 14,4: pp. 305-314.
11. Cavanagh, A. K. and Tucker, J. (1993). Costing of off-campus library services, Proceedings of the sixth off-campus library services conference. Kansas City (October 6-8) pp. 59-72.
12. Davies, G. and Stacey, E. (1998). Virtual universities: are dual mode universities the solution? In 28th Annual Frontiers in Education Conference. Tempe, Arizona (November 4-7) Vol. 2, pp. 705 - 710.
13. DERAL (2001). Distance Education in Rural Areas via Libraries website
14. [Online] Retrieved May 21, 2002 from: http://www.infc.ulst.ac.uk/~adrian/ deral/home.html
15. Dervin, B. (1977). Useful theory for librarianship: communication not information, Drexel Library Quarterly 13, pp. 16-32.
16. Dillon, C., Gunawardena, C and Parker, R. (1992). An evaluation of learner support services in a distance education system, Distance Education, 13,1: pp. 29-45.
17. Dority, K. and Garnar, M. (1999). The electronic global library of Jones International University Advances in Library Administration and Organization: Vol. 17
18. Dugan, R. E. and Hernon, P. (1997). Distance education: Provider and victim libraries, Journal of Academic Librarianship, 23, 4: pp. 315-324.
19. Ellis-Newman, J. and Robinson, P. (1998). The cost of library services: Activity-based costing in an Australian academic library, Journal of Academic Librarianship, 24,5: pp. 373-92.
20. Garson, G. D. (1999). The Role of Technology in Quality Education
21. [Online] Retrieved August 21, 2001 from: http://hcl.chass.ncsu.edu/ sscore/garson2.htm
22. Infomax (1994). Unison external use cost survey: a report. Sydney: Macquarie University.
23. IFLA (2001). The Public Library Service: IFLA / UNESCO guidelines for development Saur, Munchen. [Online] Retrieved August 21, 2001 from: http://www.ifla.org/VII/s8/proj/publ97.pdf
24. Jones, D. (2000). Emergent development and the virtual university. [Online]
25. Retrieved August 21, 2001 from: http://cq-pan.cqu.edu.au/david-jones/ Publications/Papers_and_Books/Learning_2000
26. Kantor, P. B. (1995). Studying the cost and value of library services: Final Report. Technical Report APLAB/94-3/1,2,3,4. ERIC Document ED382206
27. Kascus, M. and Aguilar, W. (1988). Providing Library Support to Off-campus Programs, College and Research Libraries, 49,1: pp. 29-37.
28. McGivney, V. (1993). Participation and non-participation: A review of the literature. In R. Edwards, S. Sieminski and D. Zeldins (Eds.) Adult learners, education and training, London: Routledge.
29. Nankivell, C. and Dalton, P. (2000). Models for working together: lifelong learners, library cross-use and collaborative solutions. In P. Brophy, S. Fisher and Z. Clarke (Eds.), Libraries without walls 3: the delivery of library services to distant users. London: Library Association, pp. 49-59.
30. Parnell, S. (1996). Literature searches and distance education: Whose problem? Occasional Papers in Open and Distance Learning, No. 20, Open Learning Institute - Charles Sturt University.
31. Parnell, S. and Stevens, A. (1999). Report on library services for students and staff of the University of South Australia: Singapore and Hong Kong. University of South Australia
32. PricewaterhouseCoopers (2000). Business model for the e-University [Online]
33. Retrieved August 21, 2001 from: http://www.hefce.ac.uk/Pubs/HEFCE/2000/ 00_44.htm
34. Robertson, S. (1998). Costing methodology for use within Australian higher education institutions. Canberra; Ernst & Young. [Online] Retrieved August 21, 2001 from: http://www.detya.gov.au/archive/highered/otherpub/costme2. pdf
35. Rumble, G. (1997). The costs and economics of open and distance learning, London, Kogan Page.
36. Rumble, G. (1999). The costs of open learning: what have we learnt?' In FLISH99: 1999 conference on flexible learning on the information superhighway, Sheffield Hallam University, May 1999. [Online]
37. Retrieved August 21, 2001 from: http://www.shu.ac.uk/flish/rumblep.htm
38. SCONUL - Standing Committee of National and University Libraries (2001). Information support issues for the e-University: a discussion paper. Appendix [Online] Retrieved September 26, 2002 from: http://www.sconul.ac.uk/discppr.doc
39. Sell, B. (1980). An evaluative, holistic and user-oriented approach to assessing and monitoring effectiveness of the academic library in its setting. In N. K. Kaske et. al., Library effectiveness: a state of the art Washington: American Library Association, pp. 296-336.
40. Slade, A. and Kascus, M. (1998). An international comparison of library services for distance learning. In Thomas P.S. and Jones M. (Comps.), The Eighth Off-Campus Library Services Conference Proceedings. Providence, RI (April 22-24) Mount Pleasant, MI: Central Michigan University Press, pp. 280-281.
41. Stephens, K. and Unwin, L. (1997). The Heart of the Matter: Libraries, Distance Education and Independent Thinking JSLDE, 1, 1: [Online] Retrieved August 22, 2001 from: http://www.westga.edu/~library/jlsde/jlsde1.1.html
42. Stephens, K. (1998). Library experiences of postgraduate distance learning students, In Brophy P., Fisher S. and Clarke Z. (Eds.), Libraries without walls 2: the delivery of library services to distant users. London: Library Association, pp. 122-142.
43. Tait, A (2000). Planning student support for open and distance learning Open learning, 15, 3: pp. 287-299.
44. Thompson, E. (1997). Distance education dropout: What can we do? In Pospisil R. and Willcoxson, R., Learning through teaching: Proceedings of the 6th Annual Teaching Learning Forum, Murdoch University. [Online] Retrieved August 30, 2001 from: http://cleo.murdoch.edu.au/asu/pubs/tlf/tlf97/thom324.html
45. UCLA Centre for Communication Policy (2000). The UCLA Internet report: Surveying the digital future [Online] Retrieved August 22, 2001 from: http://ccp.ucla.edu/ucla-internet.pdf
46. University of Newcastle (2000). Activity Based Costing: A Study to develop a costing methodology for Library and Information Technology Activities for the Australian Higher Education Sector. Canberra: Department of Education, Training and Youth Affairs. [Online] Retrieved September 30, 2002 from: http://www.dest.gov.au/highered/otherpub/libraries/libraries.pdf
47. Unwin, L., Bolton, N. and Stephens, K. (1997). The Role of the Library in Distance Learning, Final Report. London: British Library.