Information technology and learning: Their relationship and impact on organisational performance in small businesses

International Journal of Information Management

Volumn 26, Issue 1, 2006, Pages 16-29

  Ruiz Mercader, Josefa ^a,b   Meroño Cerdan, Angel Luis ^a   Sabater Sánchez, Ramón ^a,c  

^a UNIVERSITY OF MURCIA   (Spain)

^b MANCHESTER METROPOLITAN UNIVERSITY   (United Kingdom)

^c Management and Finance Department   (Spain)

Author keywords

Information technology; Learning; Organisational performance; Sector knowledge intensity; Small businesses

Indexed keywords

INFORMATION DISSEMINATION; KNOWLEDGE BASED SYSTEMS; PROFESSIONAL ASPECTS; SOCIETIES AND INSTITUTIONS;

LEARNING; ORGANISATIONAL PERFORMANCE; SECTOR KNOWLEDGE-INTENSITY; SMALL BUSINESSES;

INFORMATION TECHNOLOGY;

EID: 30344473314     PISSN: 02684012     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijinfomgt.2005.10.003     Document Type: Conference Paper

References (68)

1. Alavi, M., & Leidner, D. (1999). Knowledge management systems: Issues, challenges and benefits. Communications of the Association for Information Systems, 1 (Issue 2es), article 1.
2. R. Amit, and P.J.H. Schoemaker Strategic assets and organizational rent Strategic Management Journal 14 1 1993 33 46
3. J.B. Barney Firm resources and sustained competitive advantage Journal of Management 17 1 1991 99 120
4. R. Baroni, and M. Araújo Using information technology to support knowledge conversion processes Information Research 7 1 2001 http://informationr.net/ir/7-1/paper118.html
5. R. Beal Competing effectively: Environmental scanning, competitive strategy and organizational performance in small manufacturing firms Journal of Small Business Management 38 1 2000 27 47
6. C.A. Benoit, and K.D. Mackenzie A model of organizational learning and the diagnostic process supporting it The Learning Organization 1 3 1994 26 37
7. N. Bontis, M.M. Crossan, and J. Hulland Managing an organizational learning system by aligning stocks and flows Journal of Management Studies 39 4 2002 437 469
8. J.S. Brown, and P. Duguid Organizational learning and communities-of-practice: Toward a unified view of working, learning, and innovation Organization Science 2 1 1991 40 57
9. E. Brynjolfsson The productivity paradox of information technology Communications of the ACM 35 1993 66 77
10. B. Choi, and H. Lee An empirical investigation of KM styles and their effect on corporate performance Information & Management 40 5 2003 403 417
11. S. Chou Computer systems to facilitating organizational learning: IT and organizational context Expert Systems with Applications 24 2003 273 280
12. W.M. Cohen, and D. Levinthal Absorptive capacity: A new perspective on learning and innovation Administrative Science Quarterly 35 1 1990 128 152
13. R. Cross, and Ll. Baird Technology is not enough: Improving performance by building organizational memory Sloan Management Review 41 3 2000 69 78
14. M.M. Crossan, H.W. Lane, and R.E. White An organizational learning framework: From intuition to institution Academy of Management Review 24 3 1999 522 537
15. T. Davenport, and L. Prusak Working knowledge. How organization manage what they know 1998 Harvard Business Review School Press Boston, MA
16. T. Davenport, D. Long, and M. Beers Successful knowledge management projects Sloan Management Review 39 2 1998 43 57
17. Desnoyers, A., & Lirette, Y. (1999). The knowledge-based economy and the labour market. Human Resources Development Canada. http://www.qc.hrdc-drhc.gc.ca/socio-ec/savoir/english/default.html#graph2. Accessed on December 3, 2003.
18. G.G. Dess, and R.B. Robinson Measuring organizational performance in the absence of objective measures: The case of the privately held firm and conglomerate business unit Strategic Management Journal 5 3 1984 265 273
19. A.J. DiBella, and E.C. Nevis How organizations learn: An integrated strategy for building learning capability 1998 Jossey-Bass Publishers San Francisco, CA
20. ENSR The European observatory for SMEs, Fifth annual report 1997 European Commission DGXXIII, Brussels
21. European Communities (2003). High-tech and knowledge-intensive sectors creating employment in Europe. Eurostat: Science and technology, theme 9-10/2003.
22. L. Fahey, and L. Prusak The eleven deadliest sins of knowledge management California Management Review 40 3 1998 265 276
23. K.D. Fielder, V. Grover, and J.T.C. Teng Information technology-enabled change: The risks and rewards of business process redesign and automation Journal of Information Technology 9 1994 267 275
24. C.M. Fiol, and M.A. Lyles Organizational learning Organization Science 5 3 1985 803 813
25. D. Gadenne Critical success factors for small business: An inter-industry comparison International Small Business Journal 17 1 1998 36 56
26. D.A. Garvin Building a learning organization Harvard Business Review 71 4 1993 78 91
27. L. Gaskill, H. Auken, and R. Manning A factor analytic study of the perceived causes of small business failure Journal of Small Business Management 34 4 1993 18 31
28. A. Gold, A. Malhotra, and A. Segars Knowledge management: An organizational capabilities perspective Journal of Management Information Systems 18 1 2001 185 214
29. R.M. Grant The resource-based theory of competitive advantage: Implications for strategy formulation California Management Review 13 3 1991 114 135
30. A. Gunasekaran, P. Love, F. Rahimi, and R. Miele A model for investment justification in information technology projects International Journal of Information Management 21 2001 349 364
31. G. Hamel, and C.K. Prahalad Strategy as stretch and leverage Harvard Business Review 1993 75 84 (March-April)
32. G. Hamel, and C.K. Prahalad Competing for the future 1994 Harvard Business School press Boston, MA
33. J. Johannessen, J. Olaisen, and B. Olsen Mismanagement of tacit knowledge: The importance of tacit knowledge, the danger of information technology, and what to do about it International Journal of Information Management 21 2001 3 20
34. D.H. Kim The link between individual and organizational learning Sloan Management Review 35 1 1993 37 50
35. L.J. Krajewski, and L.P. Ritzman Administración de operaciones: Estrategia y análisis 2000 México Pearson Educación
36. G. Krogh Care in knowledge creation California Management Review 40 3 1998 133 153
37. H. Lee, and B. Choi Knowledge management enablers, processes, and organizational performance: An integrative view and empirical examination Journal of Management Information Systems 20 1 2003 179 228
38. D. Leonard-Barton, and S. Sensiper The role of tacit knowledge in group innovation California Management Review 40 3 1998 112 131
39. M. Levy, C. Loebbecke, and P. Powell SMEs, co-opetition and knowledge sharing: The role of information systems European Journal of Information Systems 12 2003 3 17
40. C.Y.Y. Lin Success factors of small and medium sized enterprises in Taiwan: An analysis of cases Journal of Small Business Management 36 4 1998 43 56
41. Lundy, O., & Cowling, A. (1996). Strategic human resource management. London: Routledge.
42. Martínez-León, I. (2002). El aprendizaje en las organizaciones. aplicación al sector agroalimentario. Ph.D. dissertation, Polytechnic University of Cartagena, Spain.
43. A. Marwick Knowledge management technology IBM Systems Journal 40 4 2001 814 830
44. R. McDermott Why information technology inspired but cannot deliver knowledge management California Management Review 41 4 1999 103 117
45. G. Murphy, J. Trailer, and R. Hill Measuring Performance in Entrepreneurship Research Journal of Business Research 36 1 1996 15 23
46. E.C. Nevis, A.J. DiBella, and J.M. Gould Understanding organizations as learning systems Sloan Management Review 36 2 1995 73 85
47. I. Nonaka The knowledge-creating company Harvard Business Review 1991 96 104 (November-December)
48. I. Nonaka A dynamic theory of organizational knowledge creation Organization Science 5 1 1994 14 37
49. I. Nonaka, and N. Konno The concept of "Ba": Building a foundation for knowledge creation California Management Review 40 3 1998 40 54
50. I. Nonaka, and H. Takeuchi The knowledge-creating company: How Japanese companies create the dynamics of innovation 1995 Oxford University Press New York, Oxford
51. J. Nunnally Psychometric theory 1978 McGraw-Hill New York
52. M.A. Peteraf The cornerstones of competitive advantage: A resource-based view Strategic Management Journal 14 3 1993 179 191
53. M. Popper, and R. Lipshitz Organizational learning: Mechanism, culture and feasibility Management Learning 31 2 2000 181 196
54. M.E. Porter Competitive strategy: Techniques for analysing industries and competitors 1980 Free Press New York
55. D. Robey, M.C. Boudreau, and G.M. Rose Information technology and organizational learning: A review and assessment of research Accounting Management and Information Technologies 10 2 2000 125 155
56. Ruiz-Santos, C. (2002). La flexibilidad en la estructura organizativa de las PYMEs: Una aproximación empírica. Ph.D. dissertation. University of Murcia, Spain.
57. U. Schultze, and R. Boland Knowledge management technology and the reproduction of work practices Journal of Strategic Information Systems 9 2000 193 212
58. P. Scott, and A. Cockrill Multi-Skilling in small- and medium- sized engineering firms: Evidence from Wales and Germany The International Journal of Human Resource Management 8 6 1997 807 824
59. D. Skyrme Knowledge management solutions - The IT contribution ACM SIGGROUP Bulletin 19 1 1998 34 39
60. J.W. Slocum, M. McGill, and D.T. Lei The new learning strategy: Anytime, anything, anywhere Organizational Dynamics 23 2 1994 33 47
61. Smith, K. (2002). What is knowledge economy? Knowledge-intensity and distributed knowledge bases. Working paper 2002-6. The United Nations University, Institute for New Technologies.
62. J. Spencer Making knowledge the basis of a dynamic theory of the firm Strategy Management Journal 17 special issue 1996 45 62
63. J. Storey, and E. Barnett Knowledge management initiatives: Learning from failure Journal of Knowledge Management 4 2 2000 145 156
64. D. Teece Strategies for managing knowledge assets: The role of firm structure and industrial context Long Range Planning 33 1 2000 35 54
65. A. Tiwana The knowledge management toolkit: Orchestrating IT, strategy, and knowledge platforms 2002 Prentice-Hall Englewood Cliffs, NJ
66. P. Tyndale A taxonomy of knowledge management software tools: Origins and applications Evaluation and Program Planning 25 2002 183 190
67. B. Vandenbosch, and M.J. Ginzberg Lotus notes and collaboration: Plus ça change Journal of Management Information Systems 13 3 1997 65 82
68. E.T.G. Wang Effect of the fit between information processing requirements and capacity on organizational performance International Journal of Information Management 23 3 2003 239 247