Outcomes of children referred to an emergency department by an after-hours call center

Pediatric Emergency Care

Volumn 20, Issue 6, 2004, Pages 367-372

  Scarfone, Richard J ^a,b   Luberti, Anthony A ^a,b   Mistry, Rakesh D ^c  

^a UNIVERSITY OF PENNSYLVANIA   (United States)

^b CHILDREN S HOSPITAL OF PHILADELPHIA   (United States)

^c ST CHRISTOPHER'S HOSPITAL FOR CHILDREN   (United States)

Author keywords

After hours call center; Emergency department referral; Outcomes

Indexed keywords

ANALGESIC AGENT; ANTIBIOTIC AGENT; ANTICONVULSIVE AGENT; BETA 2 ADRENERGIC RECEPTOR STIMULATING AGENT; CORTICOSTEROID; INFUSION FLUID; OXYGEN; SEDATIVE AGENT;

AFTER HOURS CALL CENTER; AGE; ARTICLE; CHILD; CHILDHOOD DISEASE; CONSULTATION; DIAGNOSTIC TEST; EMERGENCY HEALTH SERVICE; EMERGENCY WARD; FEMALE; HEALTH CARE MANAGEMENT; HOSPITALIZATION; HUMAN; MAJOR CLINICAL STUDY; MALE; MEDICAL PRACTICE; OUTCOMES RESEARCH; PATIENT CODING; PATIENT COMPLIANCE; PATIENT REFERRAL; PEDIATRIC HOSPITAL; QUALITATIVE DIAGNOSIS; TELEPHONE; THERAPY;

AFTER-HOURS CARE; CHILD; CHILD, PRESCHOOL; EMERGENCY SERVICE, HOSPITAL; FEMALE; HUMANS; MALE; OUTCOME ASSESSMENT (HEALTH CARE); REFERRAL AND CONSULTATION; TELEPHONE; URBAN POPULATION;

EID: 2942729599     PISSN: 07495161     EISSN: None     Source Type: Journal    
DOI: 10.1097/01.pec.0000133610.42699.41     Document Type: Article

References (10)

1. Melzer SM, Poole SR. Computerized pediatric telephone triage and advice programs at children's hospital. Arch Pediatr Adolesc Med. 1999;153:858-863.
2. American Academy of Pediatrics, Provisional Section of Pediatric Telephone Care and Committee on Practice and Ambulatory Medicine Pediatric call centers and the practice of telephone triage and advice: critical success factors. Strategies for Practice Management. 1998:1-6.
3. Baker RC, Schubert CJ, Kirwan KA, et al. After-hours telephone triage and advice in private and nonprivate pediatric populations. Arch Pediatr Adolesc Med. 1999;153:292-296.
4. Poole S, Schmitt B. After-hours telephone coverage: the application of an area-wide telephone triage and advice system for pediatric practices. Pediatrics. 1993;92:670-679.
5. Kempe A, Dempsey C, Whitefield J, et al. Appropriateness of urgent referrals by nurses at a hospital-based pediatric call center. Arch Pediatr Adolesc Med. 2000;154:355-360.
6. Barber JB, King WD, Monroe KW, et al. Evaluation of emergency department referrals by telephone triage. Pediatrics. 2000; 105:819-821.
7. Poole SR. Creating an after-hours telephone triage system for office practice. Pediatr Ann. 2001;30:268-273.
8. Kempe A, Luberti AA, Hertz AR, et al. Delivery of pediatric after-hours care by call centers: a multicenter study of parental perceptions and compliance. Pediatrics. 2001;108(6):elll. Available at: http://www.pediatrics. org.
9. Schmitt BD. Pediatric Telephone Triage and Advice System. San Francisco, CA: McKesson HBOC; 1996-2000.
10. Kempe A, Dempsey C, Hegarty T, et al. Reducing after-hours referrals by an after-hours call center with second level physician triage. Pediatrics. 2000;106(1):226-230.