Creating an after-hours telephone triage system for office practice

Pediatric Annals

Volumn 30, Issue 5, 2001, Pages 268-273

  Poole, S R ^a  

^a NONE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

COST EFFECTIVENESS ANALYSIS; DEMOGRAPHY; INCOME; MEDICAL PRACTICE; NURSE; PEDIATRICIAN; REVIEW; TELEPHONE; WORK SCHEDULE; WORKLOAD;

EID: 0034841129     PISSN: 00904481     EISSN: None     Source Type: Journal    
DOI: 10.3928/0090-4481-20010501-09     Document Type: Review

References (40)

1. Telephone dissatisfaction in pediatric practice: Denver and Baltimore
2. Pediatric practice in the United States with special attention to utilization of allied health workers services
3. Letter to the editor
4. After-hours telephone coverage: The application of an area-wide telephone triage and advice system for pediatric practices
5. A 10-year experience in pediatric after-hours telecommunications
6. Computerized pediatric telephone triage and advice programs at children's hospitals: Operating and financial characteristics
7. Calls about sick children: Launching your own triage system
8. The composition of private pediatric practice: A method for keeping adequate clinical records
9. A look at the private practice of the future
10. Pediatric telephone care
11. The preparation, utilization, and evaluation of a registered nurse trained to give telephone advice in a private pediatric office
12. Quality assessment of a telephone care system utilizing non-physician personnel
13. Parent reaction to the concept of pediatric assistants
14. Survey of telephone encounters in three pediatric practice sites
15. Appropriateness of referral for after-hours evaluation using an automated pediatric telephone triage system
16. Evaluation of parent or nurse override decisions using automated telephone triage and advice algorithms
17. Malpractice, meningitis, and the telephone
18. Staying out of trouble on the telephone
19. Legal principles in providing telephone advice
20. Legal liability and risk considerations for a medical call center
21. Warning: Giving telephone advice is hazardous to your professional health
22. Telephone triage: Sidestepping the pitfalls
23. The telephone in primary care
24. Use of the telephone by low-income families
25. Telephone management of acute pediatric illnesses
26. Medicine by telephone continued: A legal option
27. Advice or diagnosis: A legal perspective
28. Determinants of medical care utilization: The role of the telephone in total medical care
29. Telephone triage: Time for the bell to stop tolling
30. Undocumented phone calls: A liability issue
31. Calls about sick children: A triage system for the office
32. Reducing after-hours referrals by an after-hours call center with second-level physician triage