A theory of leadership for quality: Lessons from TQM for leadership theory1

Total Quality Management and Business Excellence

Volumn 17, Issue 1, 2006, Pages 41-60

  Lakshman, C ^a  

^a VIRGINIA STATE UNIVERSITY   (United States)

Author keywords

Leadership; Theory; Total quality management

Indexed keywords

EID: 29344452202     PISSN: 14783363     EISSN: None     Source Type: Journal    
DOI: 10.1080/14783360500249729     Document Type: Article

References (63)

1. Anderson, J.C. et al. (1994) A theory of quality management underlying the Deming management method, Academy of Management Review, 19, pp. 472-509.
2. Bacharach, S.B. (1989) Organizational theories: some criteria for evaluation, Academy of Management Review, 14, pp. 496-515.
3. Barrick, M.R. & Mount, M.K. (1991) The big five personality dimensions and job performance: a meta-analysis, Personnel Psychology, 44, pp. 1-26.
4. Bennis, W.G. (1989) On Becoming a Leader (Reading, MA: Addison-Wesley).
5. Beyer, J.M. (1999) Taming and promoting charisma to change organizations, Leadership Quarterly, 10(2), pp. 307-330.
6. Burns, M.J. (1978) Leadership (New York: Harper Colophon).
7. Cheser, R.N. (1998) The effect of Japanese Kaizen on employee motivation in U.S. Manufacturing, The International Journal of Organizational Analysis, 6(3), pp. 197-217.
8. Choi, T. Y. & Behling, O.C. (1997) Top managers and TQM success: one more look after all these years, Academy of Management Executive, 11(1), pp. 37-47.
9. Conger, J.A. & Kanungo, R.N. (1987) Toward a behavioral theory of charismatic leadership in organizational settings, Academy of Management Review, 12, pp. 637-647.
10. Crosby, P.B. (1979) Quality is Free. The Art of Making Quality Certain (New York: New American Library).
11. Crosby, P.B. (1996) The leadership and quality nexus, Journal for Quality and Participation, June.
12. Dasgupta, T. et al. (2002) Using Taguchi methods to improve a control scheme by adjustment of changeable settings: a case study, Total Quality Management, 13(6), pp. 863-876.
13. Dean, J.W. Jr. & Bowen, D.E. (1994) Management theory and total quality: improving research and practice through theory development, Academy of Management Review, 19(3), pp. 392-418.
14. Deming, E. (1986) Out of Crisis (Cambridge, MA: MIT Center for Advanced Engineering Study).
15. Douglas, T.J. & Judge, W.Q. (2001) Total quality management implementation and competitive advantage: the role of structural control and exploration, Academy of Management Journal, 44(1), pp. 158-169.
16. Easton, G. & Jarrell, S. (1998) The effects of total quality management on corporate performance: an empirical investigation, Journal of Business, 71, pp. 253-307.
17. Eisenhardt, K. & Tabrizi, B. (1995) Accelerating adaptive processes: product innovation in the global computer industry, Administrative Science Quarterly, 40, pp. 84-110.
18. England, G.W. & Lee, R. (1974) The relationship between managerial values and managerial success in the United States, Japan, India, and Australia, Journal of Applied Psychology, 59, pp. 411-419.
19. Erikson, E. (1969) Gandhi's Truth: On the Origins of Militant Nonviolence (New York: W.W. Norton & Co).
20. Feigenbaum, A.V. (1983) Total Quality Control (New York: McGraw-Hill).
21. Fishman, C. (1999) Engines of democracy, Fastcompany, October.
22. Gandhi, M.K. (1927) The Story of my Experiments with Truth, translated from the original in Gujarati by Mahadev Desai (Ahmedabad: Navjivan).
23. Hackman, J.R. & Oldham (1976) Motivation through the design of work: test of a theory, Organizational Behavior and Human Performance, 16, pp. 250-279.
24. Hackman, J.R. & Wageman, R. (1995) Total quality management: empirical, conceptual, and practical issues, Administrative Science Quarterly, 40, pp. 309-342.
25. Hendricks, K.B. & Singhal, V.R. (1997) Does implementing an effective TQM program actually improve operating performance? Evidence from firms that have won quality awards, Management Science, 43(9), pp. 1258-1274.
26. House, R.J. & Aditya, R.N. ( 1997) The social scientific study of leadership: Quo Vadis?, Journal of Management, 23(3), pp. 409-473.
27. Hughes, R.L. et al. (2002) Leadership: Enhancing the Lessons of Experience, 4th edn (McGraw-Hill Irwin).
28. Hunt, J.G. et al. (1982) Leadership: Beyond Establishment Views (Carbondale, IL: Southern Illinois University Press).
29. Ishikawa, K. (1985) What is Total Quality Control? The Japanese Way (Englewood Cliffs, NJ: Prentice Hall).
30. Jayaram, J. et al. (1999) The impact of human resource management practices on manufacturing performance, Journal of Operations Management, 18, pp. 1-20.
31. Juran, J. (1969) Managerial Breakthrough: A New Concept of the Manager's Job (New York: McGraw Hill).
32. Juran, J. (1994) The quality trilogy: a universal approach for managing for quality, in: H. Costin (Ed.) Total Quality Management (New York: Dryden).
33. Juran, J. (1995) How top executives improve performance, Executive Excellence, May.
34. Kets de Vries, M. F. R. & Miller, D. (1986) Personality, culture, and organization. Academy of Management Review, 11(2), pp. 266-279.
35. Klein, K.J. et al. (1994) Levels issues in theory development, data collection, and analysis, Academy of Management Review, 19, pp. 195-229.
36. Kotter, J.P. (1990) What Leaders Really Do, A Harvard Business Review Book (HBS Press).
37. Kotter, J.P. & Heskett, J.L. (1992) Corporate Culture and Performance (New York: Free Press).
38. Lord, R.G. & Maher, K.J. (1991) Leadership and Information Processing: Linking Perceptions and Performance (Boston, MA: Unwin Hyman).
39. Moore, J.N. (1996) Supervisors learn to listen to employees, Supervision, April.
40. Peters, T. (1996) Brave leadership, Executive Excellence, January.
41. Powell, T.C. (1995) Total quality management as competitive advantage: a review and empirical study, Strategic Management Journal, 16(1), pp. 15-37.
42. Rago, W.V. (1996) Struggles in transformation: a study in TQM, leadership, and organizational culture in a government agency, Public Administration Review, 56(3), pp. 227-234.
43. Repenning, N.P. & Sterman, J.D. (2002) Capability traps and self-confirming attribution errors in the dynamics of process improvement, Administrative Science Quarterly, 47, pp. 265-295.
44. Rousseau, D. (1985) Issues of level in organizational research: multilevel and cross-level perspectives, Research in Organizational Behavior, 7, pp. 1-37.
45. Savoilanen, T. (2000) Leadership strategies for gaining business excellence through total quality management: a Finnish case study, Total Quality Management, 11(2), pp. 211-226.
46. Shamir, B. (1999) Taming charisma for better understanding and greater usefulness: a response to Beyer, Leadership Quarterly, 10(4), pp. 555-562.
47. Slater, S.F. & Narver, J.C. (1994) Does competitive environment moderate the market orientation-performance relationship?, Journal of Marketing, 58, pp. 46-55.
48. Spencer, B.A. (1994) Models of organization and total quality management: a comparison and critical evaluation, Academy of Management Review, 19(3), pp. 446-471.
49. Sutton, R.I. & Staw, B.M. (1995) What theory is not, Administrative Science Quarterly, 40, pp. 371-384.
50. Taguchi, G. (1986) Introduction to quality engineering (White Plains, NY: Asian Productivity Organization, Unipub/Kraus International Publications).
51. Taylor, W.C. (1995) At Verifone it's a dog's life (And they love it!), Fastcompany, November.
52. Thompson, J.D. (1967) Organizations in Action (New York: McGraw Hill).
53. Tichy, N.M. & Devanna, M. A. (1980) The Transformational Leader (New York: Wiley).
54. Vroom, V.H. & Yetton, P. (1973) Leadership and Decision-making (Pittsburgh, PA: University of Pittsburgh Press).
55. Wageman, R. (2001) How leaders foster self-managing team effectiveness: design choices versus hands on coaching, Organization Science, 12(5), pp. 559-577.
56. Waldman, D.A. (1993) A theoretical consideration of leadership and total quality management, Leadership Quarterly, 4(1), pp. 65-79.
57. Waldman D.A. et al. (1998) A qualitative analysis of leadership and quality improvement, Leadership Quarterly, 9(2), pp. 177-201.
58. Waldman, D.A. & Yammarino, F.J. (1999) CEO charismatic leadership: levels-of-management and levels-of-analysis effects, Academy of Management Review, 24(2), pp. 266-285.
59. Weick, K.E. (1995) What theorizing is not, theorizing is, Administrative Science Quarterly, 40, pp. 385-390.
60. Whetten, D.A. (1989) What constitutes a theoretical contribution?, Academy of Management Review, 14, pp. 490-495.
61. Youngdahl, W.E. et al. (1998) Leading the total quality transformation at Goodyear-Oxo, Mexico, Journal of Management Inquiry, 7(1), pp. 59-65.
62. Yukl, G. (2002) Leadership in organizations, 5th edn (Englewood Cliffs, NJ: Prentice Hall).
63. Zaleznik, A. (1977) Managers and leaders: are they different?, Harvard Business Review, May-June 1977.