-
2
-
-
0011939750
-
Customer Satisfaction, Market Share and Profitability: Findings from Sweden
-
Anderson, E.W., Fornell, C. and Lehman, D. R. “Customer Satisfaction, Market Share and Profitability: Findings from Sweden”, Journal of Marketing (58), 1994, pp. 53-66.
-
(1994)
Journal of Marketing
, vol.58
, pp. 53-66
-
-
Anderson, E.W.1
Fornell, C.2
Lehman, D.R.3
-
3
-
-
0002672359
-
A Model of Distributor Firm and Manufacturer Working Relationships
-
Anderson, J. C.. and Naru, J. A. “A Model of Distributor Firm and Manufacturer Working Relationships,” Journal of Marketing (54:1), 1990, pp. 42-58.
-
(1990)
Journal of Marketing
, vol.54
, Issue.1
, pp. 42-58
-
-
Anderson, J.C.1
Naru, J.A.2
-
4
-
-
20444405530
-
The Antecedents and Consequences of Customer Satisfaction for Firms
-
Anderson, J. V., and Sullivan, M. W. “The Antecedents and Consequences of Customer Satisfaction for Firms,” Marketing Science (12:2), 1993, pp. 125-143.
-
(1993)
Marketing Science
, vol.12
, Issue.2
, pp. 125-143
-
-
Anderson, J.V.1
Sullivan, M.W.2
-
5
-
-
1142280659
-
Whinston “Understanding the service component of Application Service Provision: An Empirical Analysis of Satisfaction with ASP Services
-
March
-
Anjana Susarla, Anitesh Barua, Andrew B, Whinston “Understanding the service component of Application Service Provision: An Empirical Analysis of Satisfaction with ASP Services!” MIS Quarterly vol. 27 No. 1, pp. 91-123/March 2003.
-
(2003)
MIS Quarterly
, vol.27
, Issue.1
, pp. 91-123
-
-
Anitesh Barua, A.S.1
Andrew, B.2
-
6
-
-
0002866667
-
Evaluating Service Encounters: The Effect of Physical Surroundings and Employee Responses
-
Bitner, M. J. “Evaluating Service Encounters: The Effect of Physical Surroundings and Employee Responses,” Journal of Marketing (54:2), 1990, pp. 69-82.
-
(1990)
Journal of Marketing
, vol.54
, Issue.2
, pp. 69-82
-
-
Bitner, M.J.1
-
9
-
-
0242360405
-
Evaluating the Application Service Provider (ASP) Business Model, Executive Publication Series CSIS2000/004
-
Department of Information Systems and Computing, Brunel University
-
Currie W.L., Seltsikas P. (2000), Evaluating the Application Service Provider (ASP) Business Model, Executive Publication Series CSIS2000/004, Centre for Strategic Information Systems, Department of Information Systems and Computing, Brunel University
-
(2000)
Centre for Strategic Information Systems
-
-
Currie, W.L.1
Seltsikas, P.2
-
11
-
-
23044529606
-
Exploring the supply-side of IT Outsourcing: The emerging role of Application Service Providers
-
Currie, W., Seltsikas, P. (2001) ‘Exploring the supply-side of IT Outsourcing: the emerging role of Application Service Providers’. European Journal of Information Systems, (vol 10, No. 3, pp. 123-134).
-
(2001)
European Journal of Information Systems
, vol.10
, Issue.3
, pp. 123-134
-
-
Currie, W.1
Seltsikas, P.2
-
12
-
-
85139124023
-
Application Service Providers – Exploring the Theory of Evolution
-
Dean, G.H., & Jackson, G.A., (2000). Application Service Providers – Exploring the Theory of Evolution, Baird E-Services Publications.
-
(2000)
Baird E-Services Publications
-
-
Dean, G.H.1
Jackson, G.A.2
-
13
-
-
1142304865
-
Outsourced and Out of Mind
-
June
-
Donahue, S. “Outsourced and Out of Mind,” Business 2.0, June 1999.
-
(1999)
Business
, vol.2
, pp. 0
-
-
Donahue, S.1
-
17
-
-
0002469577
-
A National Consumer Satisfaction Barometer: The Swedish Experience
-
Fornell, C. “A National Consumer Satisfaction Barometer: The Swedish Experience,” Journal of Marketing (56), 1992, pp. 6-21.
-
(1992)
Journal of Marketing
, vol.56
, pp. 6-21
-
-
Fornell, C.1
-
18
-
-
84862030800
-
Sanity Check on the ASP Opportunity
-
Gartner (2001). Sanity Check on the ASP Opportunity, Gartner Group's Research Brief, http://www.gartner.com.
-
(2001)
Gartner Group's Research Brief
-
-
-
20
-
-
1142280655
-
Is E-Commerce of IT Application Services (ASP) Alive and Well?
-
Heart, T. and Pliskin, N. (2001) Is E-Commerce of IT Application Services (ASP) Alive and Well?, Journal of Information Technology Theory and Application, 3(4), 33-41.
-
(2001)
Journal of Information Technology Theory and Application
, vol.3
, Issue.4
, pp. 33-41
-
-
Heart, T.1
Pliskin, N.2
-
22
-
-
85010571661
-
-
The Free Press, New York
-
Heskett, J. L., Sasser, E., and Hart, c. Service Breakthroughs: Changing the rules of the Game, The Free Press, New York, 1990.
-
(1990)
Changing the Rules of the Game
-
-
Heskett, J.L.1
Sasser, E.2
Hart, C.S.B.3
-
23
-
-
85139103169
-
In 5th Annual University of Minnesota Electronic Commerce Conference(Ed, P. B. Lowry, J. O. C., R.R. Watson, Handbook of Electronic Commerce in Business and Society, Boca Raton
-
CRC Press, Mnnesota, Minneapolis, MN
-
Kauffman, R. and Wang, B. (2001) In 5th Annual University of Minnesota Electronic Commerce Conference(Ed, P. B. Lowry, J. O. C., R.R. Watson, Handbook of Electronic Commerce in Business and Society, Boca Raton, CRC Press, 2002) CRC Press, Mnnesota, Minneapolis, MN., pp. 27-28.
-
(2001)
CRC Press
, vol.2002
, pp. 27-28
-
-
Kauffman, R.1
Wang, B.2
-
24
-
-
21144478550
-
Conceptualising, Measuring, and Managing Customer-Based Brand Equity
-
Keller, K. “Conceptualising, Measuring, and Managing Customer-Based Brand Equity,” Journal of Marketing (57:1), 1993, pp1-22.
-
(1993)
Journal of Marketing
, vol.57
, Issue.1
, pp. 1-22
-
-
Keller, K.1
-
29
-
-
0001934448
-
Planning the Service Encounter
-
(eds.), Lexington Books, Lexington, MA
-
Shostack, L. “Planning the Service Encounter,” in The Service Encounter: Managing Employee/ Customer Interaction in Service Businesses, J. A. Czepiel, M. R. Solomon, and C. F. Surprenant (eds.), Lexington Books, Lexington, MA, 1985.
-
(1985)
The Service Encounter: Managing Employee/ Customer Interaction in Service Businesses, J. A. Czepiel, M. R. Solomon, and C. F. Surprenant
-
-
Shostack, L.1
|