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Ergonomics in Design: The Quarterly of Human Factors Applications

Volumn 7, Issue 4, 1999, Pages 9-15

  Bond, Chris ^a   Camack, Mark ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

HUMAN COMPUTER INTERACTION; INDUSTRIAL RESEARCH; MARKETING; USER INTERFACES;

FOCUS GROUPS; USABILITY TESTS;

AUTOMATIC TELEPHONE SYSTEMS;

EID: 0033353719     PISSN: 10648046     EISSN: None     Source Type: Journal    
DOI: 10.1177/106480469900700403     Document Type: Article

References (4)

1. Bond C. J. (1998, February). Portland General Electric interactive voice response (IVR) design guidelines. Internal publication, Portland, Oregon.
2. Fowler S. L., Stanwick V. R. (1995) The GUI style guide. Cambridge, MA: AP Professional.
3. Meyer J., Seagull F. J. (1996, July). Where human factors meets marketing. Ergonomics in Design, pp. 22–25.
4. Schumacher R. M., Hardzinski M. L., Schwartz A. L. (1995). Increasing the usability of interactive voice response systems: Research and guidelines for phone-based interfaces. Human Factors, 37, 251–264.