Please mind the doors - do interface metaphors improve the usability of voice response services?

British Telecom technology journal

Volumn 17, Issue 1, 1999, Pages 172-177

  Dutton, R T ^a   Foster, J C ^a   Jack, M A ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

AUTOMATION; INFORMATION THEORY; SPEECH RECOGNITION; TELECOMMUNICATION SERVICES; USER INTERFACES;

AUTOMATED VOICE RESPONSE TELEPHONE SERVICES; INTERFACE METAPHORS;

HUMAN COMPUTER INTERACTION;

EID: 0032641987     PISSN: 02650193     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (3)

1. Vizini R A, Resnick P and Ottens D: 'Skip and scan telephone menus: user performance as a function of experience', Proceedings of the Human Factors Society 36th Annual Meeting, pp 211-215 (1992).
2. Hammond N and Allinson L: 'The travel metaphor as design principle and training aid for navigating around complex systems', in Diaper D and Winder R: 'People and Computers III', (1987).
3. Carroll J M and Mack R L: 'Metaphor, computing systems and active learning', The International Journal on Man-Machine Studies, 22, pp 39-57 (1985).