Comparing telephone and mail responses to the CAHPS™ survey instrument

Medical Care

Volumn 37, Issue 3 SUPPL. 1, 1999, Pages

  Fowler Jr , Floyd Jackson ^a   Gallagher, Patricia M ^a   Nederend, Shirley ^b  

^a UNIVERSITY OF MASSACHUSETTS BOSTON   (United States)

^b RAND CORPORATION   (United States)

Author keywords

Health survey methods; Mode effects

Indexed keywords

ADULT; ARTICLE; COMPARATIVE STUDY; CONSUMER; EPIDEMIOLOGY; FEMALE; GOVERNMENT; HEALTH INSURANCE; HUMAN; INFORMATION PROCESSING; MALE; MEDICAID; METHODOLOGY; QUESTIONNAIRE; STANDARD; STATISTICS; TELEPHONE; UNITED STATES; UTILIZATION REVIEW; WRITING;

ADULT; CALIFORNIA; CONSUMER SATISFACTION; CORRESPONDENCE; DATA COLLECTION; FEMALE; HEALTH CARE SURVEYS; HUMANS; INSURANCE, HEALTH; MALE; MEDICAID; QUESTIONNAIRES; TELEPHONE; UNITED STATES; UNITED STATES AGENCY FOR HEALTHCARE RESEARCH AND QUALITY; WASHINGTON;

EID: 0033091583     PISSN: 00257079     EISSN: None     Source Type: Journal    
DOI: 10.1097/00005650-199903001-00005     Document Type: Review

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