메뉴 건너뛰기




Volumn 19, Issue 4, 2003, Pages 147-159

Benchmarking, benchaction, and benchlearning: Rework mitigation in projects

Author keywords

Australia; Bench marks; Construction industry; Government; Project management; Quality control

Indexed keywords

BENCHMARKING; COSTS; CUSTOMER SATISFACTION; LIFE CYCLE; PERSONNEL; PROCESS CONTROL; PRODUCTIVITY; PROJECT MANAGEMENT; QUALITY CONTROL; RESOURCE ALLOCATION; SOCIETIES AND INSTITUTIONS;

EID: 2642539100     PISSN: 0742597X     EISSN: None     Source Type: Journal    
DOI: 10.1061/(ASCE)0742-597X(2003)19:4(147)     Document Type: Article
Times cited : (91)

References (60)
  • 3
    • 0009298422 scopus 로고
    • Doing, understanding, and learning in problem solving
    • K. D. Langley and R. Neches, eds., MIT Press, Cambridge, Mass.
    • Anzai, Y. (1987). "Doing, understanding, and learning in problem solving." Production systems models of learning and development, K. D. Langley and R. Neches, eds., MIT Press, Cambridge, Mass., 55-98.
    • (1987) Production Systems Models of Learning and Development , pp. 55-98
    • Anzai, Y.1
  • 5
    • 0001326664 scopus 로고    scopus 로고
    • The cost of quality failures in major civil engineering projects
    • Barber, P., Sheath, D., Tomkins, C., and Graves, A. (2000). "The cost of quality failures in major civil engineering projects." Int. J. Qual. Reliability Manage., 17(4/5), 479-492.
    • (2000) Int. J. Qual. Reliability Manage. , vol.17 , Issue.4-5 , pp. 479-492
    • Barber, P.1    Sheath, D.2    Tomkins, C.3    Graves, A.4
  • 7
    • 14744301440 scopus 로고
    • Quality control on building sites
    • Garston, U.K.
    • Building Research Establishment. (1981). "Quality control on building sites." Current Paper 7/81, Garston, U.K.
    • (1981) Current Paper , vol.7 , Issue.81
  • 9
    • 14844336201 scopus 로고
    • Concrete quality assurance: The contractors role
    • Concrete Institute of Australia, Melbourne, Australia
    • Burroughs, G. (1993). "Concrete quality assurance: The contractors role." Quality assurance in the construction industry, Concrete Institute of Australia, Melbourne, Australia.
    • (1993) Quality Assurance in the Construction Industry
    • Burroughs, G.1
  • 10
    • 0031078243 scopus 로고    scopus 로고
    • A comparative study of causes of time overruns in Hong Kong construction projects
    • Chan, D. W. M., and Kumaraswamy, M. M. (1997). "A comparative study of causes of time overruns in Hong Kong construction projects." Int. J. Proj. Manage., 15(1), 55-63.
    • (1997) Int. J. Proj. Manage. , vol.15 , Issue.1 , pp. 55-63
    • Chan, D.W.M.1    Kumaraswamy, M.M.2
  • 13
    • 4143074659 scopus 로고
    • Implementation of ISO 9000 in construction
    • Cusack, D. (1992). "Implementation of ISO 9000 in construction." ISO 9000 Forum Symp.
    • (1992) ISO 9000 Forum Symp.
    • Cusack, D.1
  • 15
    • 4143059076 scopus 로고    scopus 로고
    • Building for Growth: An Action Agenda for the Building and Construction Industries, Canberra, Australia
    • Department of Industry, Science and Resources (DISR). (1999). Rep. for Government by the National Building and Construction Committee, Building for Growth: An Action Agenda for the Building and Construction Industries, Canberra, Australia.
    • (1999) Rep. for Government by the National Building and Construction Committee
  • 18
    • 0034882010 scopus 로고    scopus 로고
    • The process of benchmarking, benchlearning and benchaction
    • Freytag, P. V., and Hollensen, S. (2001). "The process of benchmarking, benchlearning and benchaction." TQM Magazine, 13(1), 25-33.
    • (2001) TQM Magazine , vol.13 , Issue.1 , pp. 25-33
    • Freytag, P.V.1    Hollensen, S.2
  • 19
    • 4143080221 scopus 로고
    • Management of design documentation: Where do we go from here?
    • R. R. Wakefield, and D. G. Carmichael, Eds., Balkema, Rotterdam, The Netherlands
    • Gardiner, J. (1994). Management of design documentation: Where do we go from here? Construction and management: Recent advances, R. R. Wakefield, and D. G. Carmichael, Eds., Balkema, Rotterdam, The Netherlands, 113-118.
    • (1994) Construction and Management: Recent Advances , pp. 113-118
    • Gardiner, J.1
  • 20
    • 0004525871 scopus 로고    scopus 로고
    • Evaluation of methods for studying environmental errors in building and civil engineering projects
    • Chalmers Univ. of Technology, Göteborg, Sweden
    • Gluch, P., and Josephson, P.-E. (1999). "Evaluation of methods for studying environmental errors in building and civil engineering projects." Proc., Nordic Seminar on Construction Economics and Organization, Chalmers Univ. of Technology, Göteborg, Sweden, 137-144.
    • (1999) Proc., Nordic Seminar on Construction Economics and Organization , pp. 137-144
    • Gluch, P.1    Josephson, P.-E.2
  • 23
    • 0042755782 scopus 로고    scopus 로고
    • Construction research questionnaires and attitude measurement: Relative index or mean
    • Holt, G. D. (1997). "Construction research questionnaires and attitude measurement: Relative index or mean." J. Constr. Procure., 3(2), 88-96.
    • (1997) J. Constr. Procure. , vol.3 , Issue.2 , pp. 88-96
    • Holt, G.D.1
  • 24
    • 0001231311 scopus 로고    scopus 로고
    • Are competitive fee tendering and construction professional service quality mutually exclusive
    • Hoxley, M. (2000). "Are competitive fee tendering and construction professional service quality mutually exclusive." Constr. Manage. Econom., 18(5), 599-605.
    • (2000) Constr. Manage. Econom. , vol.18 , Issue.5 , pp. 599-605
    • Hoxley, M.1
  • 25
    • 0032593163 scopus 로고    scopus 로고
    • The causes and costs of defects in construction: A study of seven building projects
    • Josephson, P.-E., and Hammarlund, Y. (1999). "The causes and costs of defects in construction: A study of seven building projects." Autom. Constr., 8(6), 681-642.
    • (1999) Autom. Constr. , vol.8 , Issue.6 , pp. 681-1642
    • Josephson, P.-E.1    Hammarlund, Y.2
  • 26
    • 4143067931 scopus 로고    scopus 로고
    • Illustrative benchmarking rework and rework costs in Swedish construction industry
    • Josephson, P.-E., Larsson, B., and Li, H. (2002). "Illustrative benchmarking rework and rework costs in Swedish construction industry." J. Manage. Eng., 18(2), 76-83.
    • (2002) J. Manage. Eng. , vol.18 , Issue.2 , pp. 76-83
    • Josephson, P.-E.1    Larsson, B.2    Li, H.3
  • 28
    • 0003656231 scopus 로고
    • Application of the new production philosophy to construction
    • Center for Integrated Facility Engineering, Dept. of Civil Engineering, Stanford Univ., Stanford, Calif.
    • Koskela, L. (1992). "Application of the new production philosophy to construction." Technical Rep. 72, Center for Integrated Facility Engineering, Dept. of Civil Engineering, Stanford Univ., Stanford, Calif.
    • (1992) Technical Rep. , vol.72
    • Koskela, L.1
  • 30
    • 0010395935 scopus 로고    scopus 로고
    • Organisational learning practices in the project management environment
    • Kotnour, T. (2000). "Organisational learning practices in the project man agement environment." Int. J. Qual. Reliability Manage., 17(4/5), 393-406.
    • (2000) Int. J. Qual. Reliability Manage. , vol.17 , Issue.4-5 , pp. 393-406
    • Kotnour, T.1
  • 31
    • 0035313910 scopus 로고    scopus 로고
    • Cooperative benchmarking: A tool for partnering excellence in construction
    • Li, H., Cheng, E. W. L., Love, P. E. D., and Irani, Z. (2001). "Cooperative benchmarking: A tool for partnering excellence in construction." Int. J. Proj. Manage., 19(3), 171-179.
    • (2001) Int. J. Proj. Manage. , vol.19 , Issue.3 , pp. 171-179
    • Li, H.1    Cheng, E.W.L.2    Love, P.E.D.3    Irani, Z.4
  • 32
    • 84986104505 scopus 로고    scopus 로고
    • Auditing the indirect consequences of rework in construction: A case-based approach
    • Love, P. E. D. (2002a). "Auditing the indirect consequences of rework in construction: A case-based approach." Manage. Audit. J., 17(3), 138-46.
    • (2002) Manage. Audit. J. , vol.17 , Issue.3 , pp. 138-146
    • Love, P.E.D.1
  • 33
    • 0042689966 scopus 로고    scopus 로고
    • Influence of project type and procurement method on rework costs in building construction projects
    • Love, P. E. D. (2002b). "Influence of project type and procurement method on rework costs in building construction projects." J. Constr. Eng. Manage., 128(1), 18-29.
    • (2002) J. Constr. Eng. Manage. , vol.128 , Issue.1 , pp. 18-29
    • Love, P.E.D.1
  • 34
    • 84986079093 scopus 로고    scopus 로고
    • Managers' expectations of construction management graduate skills
    • Love, P. E. D., Haynes, N. S., and Irani, Z. (2001). "Managers' expectations of construction management graduate skills." J. Manage. Psychol, 16(8), 579-593.
    • (2001) J. Manage. Psychol , vol.16 , Issue.8 , pp. 579-593
    • Love, P.E.D.1    Haynes, N.S.2    Irani, Z.3
  • 35
    • 84986059217 scopus 로고    scopus 로고
    • Construction business performance measurement: The SPM alternative
    • Love, P. E. D., and Holt, G. D. (2000). "Construction business performance measurement: The SPM alternative." Business Process Manage. J., 6(5), 408-416.
    • (2000) Business Process Manage. J. , vol.6 , Issue.5 , pp. 408-416
    • Love, P.E.D.1    Holt, G.D.2
  • 36
    • 0000797825 scopus 로고    scopus 로고
    • Quantifying the causes and costs of rework in construction
    • Love, P. E. D., and Li, H. (2000). "Quantifying the causes and costs of rework in construction." Constr. Manage. Econom., 18(4), 479-490.
    • (2000) Constr. Manage. Econom. , vol.18 , Issue.4 , pp. 479-490
    • Love, P.E.D.1    Li, H.2
  • 37
    • 0038484978 scopus 로고    scopus 로고
    • Total quality management and the learning organization - A dialogue for change in construction
    • Love, P. E. D., Li, H., Irani, Z., and Faniran, O. (2000a). "Total quality management and the learning organization - A dialogue for change in construction." Constr. Manage. Econom., 18(3), 321-332.
    • (2000) Constr. Manage. Econom. , vol.18 , Issue.3 , pp. 321-332
    • Love, P.E.D.1    Li, H.2    Irani, Z.3    Faniran, O.4
  • 38
    • 2142718584 scopus 로고    scopus 로고
    • Modelling the dynamics of design error induced rework in construction
    • Love, P. E. D., Mandai, P., Smith, J., and Li, H. (2000b). "Modelling the dynamics of design error induced rework in construction." Constr. Manage. Econom., 18(5), 575-586.
    • (2000) Constr. Manage. Econom. , vol.18 , Issue.5 , pp. 575-586
    • Love, P.E.D.1    Mandai, P.2    Smith, J.3    Li, H.4
  • 39
    • 2042443603 scopus 로고    scopus 로고
    • The propagation of rework benchmark metrics for construction
    • Love, P. E. D., Smith, J., and Li, H. (1999). "The propagation of rework benchmark metrics for construction." Int. J. Qual. Reliability Manage., 16(7), 638-658.
    • (1999) Int. J. Qual. Reliability Manage. , vol.16 , Issue.7 , pp. 638-658
    • Love, P.E.D.1    Smith, J.2    Li, H.3
  • 40
    • 2342621064 scopus 로고    scopus 로고
    • Influence of organisational learning practices on rework costs in projects
    • Centre for Management Quality Research at RMIT Univ., Melbourne, Australia
    • Love, P. E. D., and Sohal, A. S. (2002). "Influence of organisational learning practices on rework costs in projects." Proc., 8th Int. Conf. on ISO 9000 and TQM (change management), Centre for Management Quality Research at RMIT Univ., Melbourne, Australia.
    • (2002) Proc., 8th Int. Conf. on ISO 9000 and TQM (Change Management)
    • Love, P.E.D.1    Sohal, A.S.2
  • 42
    • 14844324604 scopus 로고    scopus 로고
    • Benchmarking and improving construction productivity
    • Mohamed, S. (1996). "Benchmarking and improving construction productivity." Benchmark. Qual. Manage. Technol., 3(3), 50-58.
    • (1996) Benchmark. Qual. Manage. Technol. , vol.3 , Issue.3 , pp. 50-58
    • Mohamed, S.1
  • 47
    • 4244208223 scopus 로고    scopus 로고
    • Licentiate thesis, Div. of Construction Management and Economics, Dept. of Real Estate and Construction Management, Royal Institute of Technology, Stockholm, Sweden
    • Nylén, K.-O. (1996), "Cost of failure in a major civil engineering project." Licentiate thesis, Div. of Construction Management and Economics, Dept. of Real Estate and Construction Management, Royal Institute of Technology, Stockholm, Sweden.
    • (1996) Cost of Failure in a Major Civil Engineering Project
    • Nylén, K.-O.1
  • 49
    • 84930124504 scopus 로고
    • Causes of high costs of construction in Nigeria
    • Okpala, D. C., and Aniekwu, A. N. (1988). "Causes of high costs of construction in Nigeria." J. Constr. Eng. Manage., 114(2), 233-244.
    • (1988) J. Constr. Eng. Manage. , vol.114 , Issue.2 , pp. 233-244
    • Okpala, D.C.1    Aniekwu, A.N.2
  • 50
    • 0002516655 scopus 로고    scopus 로고
    • Designing management training and development for competitive advantage: Lessons for the best
    • Olian, J. D., Durham, C. C., and Kristof, A. L. (1998). "Designing management training and development for competitive advantage: Lessons for the best." Human Resour. Plan., 21(1), 20-31.
    • (1998) Human Resour. Plan. , vol.21 , Issue.1 , pp. 20-31
    • Olian, J.D.1    Durham, C.C.2    Kristof, A.L.3
  • 51
    • 0023537362 scopus 로고
    • Problems influencing craftsmen's productivity in Nigeria
    • Olomolaiye, P. O., Wahab, K. A., and Price, A. D. F. (1988). "Problems influencing craftsmen's productivity in Nigeria." Build. Environ., 22(4), 317-323.
    • (1988) Build. Environ. , vol.22 , Issue.4 , pp. 317-323
    • Olomolaiye, P.O.1    Wahab, K.A.2    Price, A.D.F.3
  • 53
    • 85011453113 scopus 로고    scopus 로고
    • Responding to marginalisation
    • Powell, C. (1997). "Responding to marginalisation." Arch. Res. Q., 2, 84-89.
    • (1997) Arch. Res. Q. , vol.2 , pp. 84-89
    • Powell, C.1
  • 54
    • 0026835452 scopus 로고
    • The influence of deliberations on learning in new product development
    • Purser, R. E., Pasmore, W. A., and Tenkasi, R. V. (1992). "The influence of deliberations on learning in new product development." J. Eng. Technol. Manage., 9, 1-28.
    • (1992) J. Eng. Technol. Manage. , vol.9 , pp. 1-28
    • Purser, R.E.1    Pasmore, W.A.2    Tenkasi, R.V.3
  • 55
    • 0032048057 scopus 로고    scopus 로고
    • Quality, waste, and cost consideration in architectural building design management
    • Rounce, G. (1998). "Quality, waste, and cost consideration in architectural building design management." Int. J. Proj. Manage., 16(2), 123-127.
    • (1998) Int. J. Proj. Manage. , vol.16 , Issue.2 , pp. 123-127
    • Rounce, G.1
  • 56
    • 0026470381 scopus 로고
    • Successful change programs begin with results
    • Schaffer, R. (1992). "Successful change programs begin with results." Harvard Bus. Rev., January/February, 80-90.
    • (1992) Harvard Bus. Rev. , Issue.JANUARY-FEBRUARY , pp. 80-90
    • Schaffer, R.1
  • 57
    • 0000643379 scopus 로고
    • Factors considered in tendering decisions by top UK contractors
    • Shash, A. A. (1993). "Factors considered in tendering decisions by top UK contractors." Constr. Manage. Econom., 11(2), 111-118.
    • (1993) Constr. Manage. Econom. , vol.11 , Issue.2 , pp. 111-118
    • Shash, A.A.1
  • 58
    • 13944275055 scopus 로고    scopus 로고
    • Design and documentation quality survey designers' perspectives
    • CSIRO-Building, Construction and Engineering, Melbourne, Australia
    • Tilley, P. A., and McFallan, S. L. (2000). "Design and documentation quality survey designers' perspectives." BCE DOC 00/113, CSIRO-Building, Construction and Engineering, Melbourne, Australia.
    • (2000) BCE DOC , Issue.113
    • Tilley, P.A.1    McFallan, S.L.2
  • 59
    • 0003688603 scopus 로고
    • PhD thesis, Dept. of Building and construction Economics, Faculty of Environmental Design and Construction, Royal Melbourne Institute of Technology, Melbourne, Australia
    • Walker, D. H. T. (1994). "An investigation into the factors that determine building construction time performance." PhD thesis, Dept. of Building and construction Economics, Faculty of Environmental Design and Construction, Royal Melbourne Institute of Technology, Melbourne, Australia.
    • (1994) An Investigation into the Factors that Determine Building Construction Time Performance
    • Walker, D.H.T.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.