메뉴 건너뛰기




Volumn 33, Issue 2, 2004, Pages 185-202

Donor trust and relationship commitment in the U.K. charity sector: The impact on behavior

Author keywords

Charity; Donor; Fundraising; Marketing; Trust

Indexed keywords


EID: 2442429757     PISSN: 08997640     EISSN: None     Source Type: Journal    
DOI: 10.1177/0899764004263321     Document Type: Article
Times cited : (129)

References (94)
  • 3
    • 0000505474 scopus 로고
    • Determinants of continuity in conventional industrial channel dyads
    • Anderson, E., & Weitz, B. (1989). Determinants of continuity in conventional industrial channel dyads. Marketing Science, 8, 310-323.
    • (1989) Marketing Science , vol.8 , pp. 310-323
    • Anderson, E.1    Weitz, B.2
  • 4
    • 0001780926 scopus 로고
    • Amodel of the distributors perspective of distributor-manufacturer working relationships
    • Anderson, J. C., & Narus, J. A. (1984). Amodel of the distributors perspective of distributor-manufacturer working relationships. Journal of Marketing, 48, 62-74.
    • (1984) Journal of Marketing , vol.48 , pp. 62-74
    • Anderson, J.C.1    Narus, J.A.2
  • 5
    • 0002672359 scopus 로고
    • A model of distributor firm and manufacturer firm working partnerships
    • Anderson, J. C., & Narus, J. A. (1990). A model of distributor firm and manufacturer firm working partnerships. Journal of Marketing, 54, 42-58.
    • (1990) Journal of Marketing , vol.54 , pp. 42-58
    • Anderson, J.C.1    Narus, J.A.2
  • 8
    • 0040704448 scopus 로고
    • Managing the paradox of organizational trust
    • Barnes, L. B. (1981). Managing the paradox of organizational trust. Harvard Business Review, 59(2), 107-116.
    • (1981) Harvard Business Review , vol.59 , Issue.2 , pp. 107-116
    • Barnes, L.B.1
  • 9
    • 84989092701 scopus 로고
    • Trustworthiness as a source of competitive advantage
    • Barney, J. B., & Hansen, M. H. (1994). Trustworthiness as a source of competitive advantage. Strategic Management Journal, 15, 175-190.
    • (1994) Strategic Management Journal , vol.15 , pp. 175-190
    • Barney, J.B.1    Hansen, M.H.2
  • 11
    • 79953787579 scopus 로고
    • Hemel Hempstead, UK: ICSA Publishing
    • Bruce, I. (1994). Marketing need. Hemel Hempstead, UK: ICSA Publishing.
    • (1994) Marketing Need
    • Bruce, I.1
  • 12
    • 0030300576 scopus 로고    scopus 로고
    • Testing the Rusbult model of relationship commitment and stability in a 15 year study of heterosexual couples
    • Bui, K. T., Peplau, L. A., & Hill, C. T. (1996). Testing the Rusbult model of relationship commitment and stability in a 15 year study of heterosexual couples. Personality and Social Psychology Bulletin, 22, 1244-1257.
    • (1996) Personality and Social Psychology Bulletin , vol.22 , pp. 1244-1257
    • Bui, K.T.1    Peplau, L.A.2    Hill, C.T.3
  • 16
  • 17
    • 2442542045 scopus 로고    scopus 로고
    • Antecedents and consequences of web advertising credibility: A study of consumer response to banner ads
    • Choi, S. M., & Rifon, N. J. (2002). Antecedents and consequences of web advertising credibility: A study of consumer response to banner ads. The Journal of Interactive Advertising, 3(1), 1-29.
    • (2002) The Journal of Interactive Advertising , vol.3 , Issue.1 , pp. 1-29
    • Choi, S.M.1    Rifon, N.J.2
  • 18
    • 0001878819 scopus 로고
    • A paradigm for developing better measures of marketing constructs
    • Churchill, G. A., Jr. (1979). A paradigm for developing better measures of marketing constructs. Journal of Marketing Research, 16, 64-73.
    • (1979) Journal of Marketing Research , vol.16 , pp. 64-73
    • Churchill Jr., G.A.1
  • 20
    • 0002034110 scopus 로고    scopus 로고
    • The organizational trust inventory
    • R. M. Kramer & T. R. Tyler (Eds.). Thousand Oaks, CA: Sage
    • Cummings, L. L., & Bromiley, P. (1996). The organizational trust inventory. In R. M. Kramer & T. R. Tyler (Eds.), Trust in organizations: Frontiers of theory and research (pp. 302-330). Thousand Oaks, CA: Sage.
    • (1996) Trust in Organizations: Frontiers of Theory and Research , pp. 302-330
    • Cummings, L.L.1    Bromiley, P.2
  • 22
    • 34248982889 scopus 로고
    • The effect of motivational orientation upon trust and suspicion
    • Deutsch, M. (1960). The effect of motivational orientation upon trust and suspicion. Human Relations, 13, 123-140.
    • (1960) Human Relations , vol.13 , pp. 123-140
    • Deutsch, M.1
  • 24
    • 77951516228 scopus 로고
    • Customer loyalty: Towards an integrated conceptual framework
    • Dick, A. S., & Basu, K. (1994). Customer loyalty: Towards an integrated conceptual framework. Journal of the Academy of Marketing Science, 22, 99-113.
    • (1994) Journal of the Academy of Marketing Science , vol.22 , pp. 99-113
    • Dick, A.S.1    Basu, K.2
  • 25
    • 21144469455 scopus 로고
    • Learning, trust and technological collaboration
    • Dodgson, M. (1993). Learning, trust and technological collaboration. Human Relations, 46, 32-46.
    • (1993) Human Relations , vol.46 , pp. 32-46
    • Dodgson, M.1
  • 27
    • 0001107022 scopus 로고
    • Output sector munificence effects on the internal political economy of marketing channels
    • Dwyer, F. R., & Oh, S. (1987). Output sector munificence effects on the internal political economy of marketing channels. Journal of Marketing Research, 24, 347-358.
    • (1987) Journal of Marketing Research , vol.24 , pp. 347-358
    • Dwyer, F.R.1    Oh, S.2
  • 28
  • 29
    • 0002136873 scopus 로고
    • Sources and types of intrachannel conflict
    • Etgar, M. (1979). Sources and types of intrachannel conflict. Journal of Retailing, 55, 77-78.
    • (1979) Journal of Retailing , vol.55 , pp. 77-78
    • Etgar, M.1
  • 31
    • 0033423162 scopus 로고    scopus 로고
    • The different roles of satisfaction, trust and commitment in customer relationships
    • Gabarino, E., & Johnson, M. (1999). The different roles of satisfaction, trust and commitment in customer relationships, Journal of Marketing, 63, 70-87.
    • (1999) Journal of Marketing , vol.63 , pp. 70-87
    • Gabarino, E.1    Johnson, M.2
  • 32
    • 0034372962 scopus 로고    scopus 로고
    • Relationship marketing activities, commitment, and membership behaviors in professional associations
    • Gruen, T. W., Summers, J. O., & Acito, F. (2000). Relationship marketing activities, commitment, and membership behaviors in professional associations. Journal of Marketing, 64, 34-49.
    • (2000) Journal of Marketing , vol.64 , pp. 34-49
    • Gruen, T.W.1    Summers, J.O.2    Acito, F.3
  • 35
    • 0034257609 scopus 로고    scopus 로고
    • How we beg: The analysis of direct mail appeals
    • Handy, F. (2000). How we beg: The analysis of direct mail appeals. Nonprofit and Voluntary Sector Quarterly, 29(3), 439-454.
    • (2000) Nonprofit and Voluntary Sector Quarterly , vol.29 , Issue.3 , pp. 439-454
    • Handy, F.1
  • 36
    • 77954754084 scopus 로고
    • The role of the nonprofit enterprise
    • Hansmann, H. (1980). The role of the nonprofit enterprise. Yale Law Journal, 89, 835-901.
    • (1980) Yale Law Journal , vol.89 , pp. 835-901
    • Hansmann, H.1
  • 39
    • 0002508836 scopus 로고
    • The role of dependence balancing in safeguarding transactionspecific assets in conventional channels
    • Heide, J. B., & John, G. (1988). The role of dependence balancing in safeguarding transactionspecific assets in conventional channels. Journal of Marketing, 52, 20-35.
    • (1988) Journal of Marketing , vol.52 , pp. 20-35
    • Heide, J.B.1    John, G.2
  • 40
    • 0002178137 scopus 로고
    • Do norms matter in marketing relationships?
    • Heide, J. B., & John, G. (1992). Do norms matter in marketing relationships? Journal of Marketing, 56, 32-44.
    • (1992) Journal of Marketing , vol.56 , pp. 32-44
    • Heide, J.B.1    John, G.2
  • 41
    • 0030094428 scopus 로고    scopus 로고
    • Can public trust in nonprofits and governments be restored?
    • Herzlinger, R. (1996). Can public trust in nonprofits and governments be restored? Harvard Business Review, 74(2), 91-108.
    • (1996) Harvard Business Review , vol.74 , Issue.2 , pp. 91-108
    • Herzlinger, R.1
  • 42
    • 0040513714 scopus 로고
    • National institutional structures, transaction cost economizing and competitive advantage: The case of Japan
    • Hill, C. W. L. (1995). National institutional structures, transaction cost economizing and competitive advantage: The case of Japan. Organization Science, 6(2), 119-131.
    • (1995) Organization Science , vol.6 , Issue.2 , pp. 119-131
    • Hill, C.W.L.1
  • 44
    • 0003114390 scopus 로고
    • Against parsimony: Three easy ways of complicating some categories of economic discourse
    • Hirschman, A. (1984). Against parsimony: Three easy ways of complicating some categories of economic discourse. American Economic Review, 74, 89-95.
    • (1984) American Economic Review , vol.74 , pp. 89-95
    • Hirschman, A.1
  • 45
    • 0042315728 scopus 로고
    • The connecting link between organizational theory and philosophical ethics
    • Hosmer, L. R. T. (1995). The connecting link between organizational theory and philosophical ethics. Academy of Management Review, 20, 379-403.
    • (1995) Academy of Management Review , vol.20 , pp. 379-403
    • Hosmer, L.R.T.1
  • 47
  • 48
    • 2442620017 scopus 로고
    • An empirical investigation of some antecedents of opportunism in a marketing channel
    • John, G. (1984). An empirical investigation of some antecedents of opportunism in a marketing channel. Journal of Personal Selling and Sales Management, 9, 1-8.
    • (1984) Journal of Personal Selling and Sales Management , vol.9 , pp. 1-8
    • John, G.1
  • 49
  • 50
    • 0346561168 scopus 로고
    • Processes of opinion change
    • Kelman, H. C. (1961). Processes of opinion change. Public Opinion Quarterly, 25, 57-78.
    • (1961) Public Opinion Quarterly , vol.25 , pp. 57-78
    • Kelman, H.C.1
  • 51
    • 0012558896 scopus 로고    scopus 로고
    • Consumers' trust of salesperson and manufacturer: An empirical study
    • Kennedy, M. S., Ferrell, L. K., & LeClair, D. T. (2001). Consumers' trust of salesperson and manufacturer: An empirical study. Journal of Business Research, 51, 73-86.
    • (2001) Journal of Business Research , vol.51 , pp. 73-86
    • Kennedy, M.S.1    Ferrell, L.K.2    LeClair, D.T.3
  • 52
    • 0031257763 scopus 로고    scopus 로고
    • Measurement of distributor commitment in industrial channels of distribution
    • Kim, K., & Frazier, G. L. (1997). Measurement of distributor commitment in industrial channels of distribution. Journal of Business Research, 40(2), 139-154.
    • (1997) Journal of Business Research , vol.40 , Issue.2 , pp. 139-154
    • Kim, K.1    Frazier, G.L.2
  • 56
    • 0001997475 scopus 로고    scopus 로고
    • Developing and maintaining trust in work relationships
    • R. Kramer & T. Tyler (Eds.). Thousand Oaks, CA: Sage
    • Lewicki, R. J., & Bunker, B. B. (1996). Developing and maintaining trust in work relationships. In R. Kramer & T. Tyler (Eds.), Trust in organizations: Frontiers of theory and research (pp. 114-139). Thousand Oaks, CA: Sage.
    • (1996) Trust in Organizations: Frontiers of Theory and Research , pp. 114-139
    • Lewicki, R.J.1    Bunker, B.B.2
  • 57
    • 84963063075 scopus 로고
    • Trust as a social reality
    • Lewis, J., & Weigert, A. (1985). Trust as a social reality. Social Forces, 63, 967-985.
    • (1985) Social Forces , vol.63 , pp. 967-985
    • Lewis, J.1    Weigert, A.2
  • 58
    • 84994914355 scopus 로고
    • Predictive models for annual fundraising and major gift fundraising
    • Lindahl, W. E., & Winship, C. (1992). Predictive models for annual fundraising and major gift fundraising. Nonprofit Management and Leadership, 3(1), 43-64.
    • (1992) Nonprofit Management and Leadership , vol.3 , Issue.1 , pp. 43-64
    • Lindahl, W.E.1    Winship, C.2
  • 59
    • 0000576132 scopus 로고
    • Commitment in the face of adversity: A value affirmation approach
    • Lydon, J. E., & Zanna, M. P. (1990). Commitment in the face of adversity: A value affirmation approach. Journal of Personality and Social Psychology, 58(6), 1040-1047.
    • (1990) Journal of Personality and Social Psychology , vol.58 , Issue.6 , pp. 1040-1047
    • Lydon, J.E.1    Zanna, M.P.2
  • 61
    • 0037981779 scopus 로고
    • Affect and cognition based trust as foundations for interpersonal cooperation in organizations
    • McAllister, D. J. (1995). Affect and cognition based trust as foundations for interpersonal cooperation in organizations. Academy of Management Journal, 38, 24-59.
    • (1995) Academy of Management Journal , vol.38 , pp. 24-59
    • McAllister, D.J.1
  • 62
    • 0040036515 scopus 로고
    • A framework for evaluating the relational extent of a relationship marketing strategy: The case of nonprofit organizations
    • McCort, J. D. (1994). A framework for evaluating the relational extent of a relationship marketing strategy: The case of nonprofit organizations. Journal of Direct Marketing, 8(2), 53-65.
    • (1994) Journal of Direct Marketing , vol.8 , Issue.2 , pp. 53-65
    • McCort, J.D.1
  • 63
    • 84934181002 scopus 로고
    • Integrity
    • McFall, L. (1987). Integrity. Ethics, 98, 5-20.
    • (1987) Ethics , vol.98 , pp. 5-20
    • McFall, L.1
  • 64
    • 0037660095 scopus 로고    scopus 로고
    • What trust means in e-commerce customer relationships: An interdisciplinary conceptual typology
    • McKnight, D. H., & Chervany, N. L. (2002). What trust means in e-commerce customer relationships: An interdisciplinary conceptual typology. International Journal of Electronic Commerce, 6(2), 35-59.
    • (2002) International Journal of Electronic Commerce , vol.6 , Issue.2 , pp. 35-59
    • McKnight, D.H.1    Chervany, N.L.2
  • 65
    • 0036737236 scopus 로고    scopus 로고
    • Developing and validating trust measures for e-commerce: An integrative typology
    • McKnight, D. H., Choudhury, V., & Kacmar, C. (2002). Developing and validating trust measures for e-commerce: An integrative typology. Information Systems Research, 13(3), 334-359.
    • (2002) Information Systems Research , vol.13 , Issue.3 , pp. 334-359
    • McKnight, D.H.1    Choudhury, V.2    Kacmar, C.3
  • 67
    • 0001154055 scopus 로고
    • Relationships between providers and users of marketing research relationships
    • Moorman, C., Zaltman, G., & Deshpande, R. (1992). Relationships between providers and users of marketing research relationships. Journal of Marketing Research, 29, 314-329.
    • (1992) Journal of Marketing Research , vol.29 , pp. 314-329
    • Moorman, C.1    Zaltman, G.2    Deshpande, R.3
  • 68
    • 21344475322 scopus 로고
    • The commitment-trust theory of relationship building
    • Morgan, R. M., & Hunt, S. D. (1994). The commitment-trust theory of relationship building. Journal of Marketing, 58, 20-38.
    • (1994) Journal of Marketing , vol.58 , pp. 20-38
    • Morgan, R.M.1    Hunt, S.D.2
  • 69
    • 2442620016 scopus 로고    scopus 로고
    • The social function of trust and implications for e-commerce
    • Morrison, D. E., & Firmstone, J. (2000). The social function of trust and implications for e-commerce. International Journal of Advertising, 19(5), 32-57.
    • (2000) International Journal of Advertising , vol.19 , Issue.5 , pp. 32-57
    • Morrison, D.E.1    Firmstone, J.2
  • 71
    • 22444456443 scopus 로고    scopus 로고
    • The neglected economics of trust: The Bentham paradox and its implications
    • Perelman, M. (1998). The neglected economics of trust: The Bentham paradox and its implications. American Journal of Economics and Sociology, 57(4), 381-389.
    • (1998) American Journal of Economics and Sociology , vol.57 , Issue.4 , pp. 381-389
    • Perelman, M.1
  • 74
    • 2442622137 scopus 로고    scopus 로고
    • April. Paper presented at the AFP International Conference, St. Louis, MO
    • Rooney, P. (2002, April). Cost of fundraising survey results. Paper presented at the AFP International Conference, St. Louis, MO.
    • (2002) Cost of Fundraising Survey Results
    • Rooney, P.1
  • 75
    • 0001674442 scopus 로고
    • A longitudinal test of the investment model: The development (and deterioration) of satisfaction and commitment in heterosexual involvements
    • Rusbult, C. E. (1983). A longitudinal test of the investment model: The development (and deterioration) of satisfaction and commitment in heterosexual involvements. Journal of Personality and Social Psychology, 45, 101-117.
    • (1983) Journal of Personality and Social Psychology , vol.45 , pp. 101-117
    • Rusbult, C.E.1
  • 76
    • 84973816383 scopus 로고
    • Studies trust: Building a new form of cooperation in a volatile economy
    • Sabel, C. (1993). Studies trust: Building a new form of cooperation in a volatile economy. Human Relations, 46(9), 1133-1170.
    • (1993) Human Relations , vol.46 , Issue.9 , pp. 1133-1170
    • Sabel, C.1
  • 77
    • 0002739675 scopus 로고
    • Commitment and the control of organizational behavior and belief
    • B. M. Staw & G. R. Salancik (Eds.). Chicago: St. Clair
    • Salancik, G. R. (1977). Commitment and the control of organizational behavior and belief. In B. M. Staw & G. R. Salancik (Eds.), New directions in organizational behavior (pp. 1-54). Chicago: St. Clair.
    • (1977) New Directions in Organizational Behavior , pp. 1-54
    • Salancik, G.R.1
  • 78
    • 0038626111 scopus 로고    scopus 로고
    • Charity giving: Towards a model of donor behavior
    • Sargeant, A. (1999). Charity giving: Towards a model of donor behavior. Journal of Marketing Management, 15, 215-238.
    • (1999) Journal of Marketing Management , vol.15 , pp. 215-238
    • Sargeant, A.1
  • 79
    • 2442544176 scopus 로고    scopus 로고
    • Individual and contextual antecedents of donor trust in the voluntary sector
    • Sargeant, A., & Lee, S. (2002). Individual and contextual antecedents of donor trust in the voluntary sector. Journal of Marketing Management, 18, 779-802.
    • (2002) Journal of Marketing Management , vol.18 , pp. 779-802
    • Sargeant, A.1    Lee, S.2
  • 81
    • 0042187540 scopus 로고
    • A strong charity brand comes from strong beliefs and values
    • Saxton, J. (1995). A strong charity brand comes from strong beliefs and values. Journal of Brand Management, 2(4), 211-220.
    • (1995) Journal of Brand Management , vol.2 , Issue.4 , pp. 211-220
    • Saxton, J.1
  • 82
    • 0039394128 scopus 로고    scopus 로고
    • Trust and sociability: On the limits of confidence and role expectations
    • Seligman, A. B. (1998). Trust and sociability: On the limits of confidence and role expectations. American Journal of Economics and Sociology, 57(4), 391-405.
    • (1998) American Journal of Economics and Sociology , vol.57 , Issue.4 , pp. 391-405
    • Seligman, A.B.1
  • 83
    • 0032220342 scopus 로고    scopus 로고
    • Buyer seller relationships: Similarity, relationship management and quality
    • Smith, J. B. (1998). Buyer seller relationships: Similarity, relationship management and quality. Psychology and Marketing, 15(1), 3-21.
    • (1998) Psychology and Marketing , vol.15 , Issue.1 , pp. 3-21
    • Smith, J.B.1
  • 84
    • 85132305540 scopus 로고
    • Social knowledge as a control system: A proposition and evidence from the Japanese FDI behavior
    • Sohn, J. H. D. (1994). Social knowledge as a control system: A proposition and evidence from the Japanese FDI behavior. Journal of International Business Studies, 25(2), 295-324.
    • (1994) Journal of International Business Studies , vol.25 , Issue.2 , pp. 295-324
    • Sohn, J.H.D.1
  • 85
    • 2442576682 scopus 로고    scopus 로고
    • Reporting charities' performance and achievements
    • August 27
    • Stoker, J. (2002, August 27). Reporting charities' performance and achievements. The Guardian, p. 34.
    • (2002) The Guardian , pp. 34
    • Stoker, J.1
  • 87
    • 84996230818 scopus 로고
    • Two patterns of establishing trust: The marijuana user
    • Strub, P. J., & Priest, T. B. (1976). Two patterns of establishing trust: The marijuana user. Sociological Focus, 9(4), 399-411.
    • (1976) Sociological Focus , vol.9 , Issue.4 , pp. 399-411
    • Strub, P.J.1    Priest, T.B.2
  • 88
    • 67649967226 scopus 로고    scopus 로고
    • The impact of customer trust and perception of security control on the acceptance of electronic commerce
    • Suh, B., & Han, I. (2003). The impact of customer trust and perception of security control on the acceptance of electronic commerce. International Journal of Electronic Commerce, 7(3), 135-161.
    • (2003) International Journal of Electronic Commerce , vol.7 , Issue.3 , pp. 135-161
    • Suh, B.1    Han, I.2
  • 91
    • 0033130575 scopus 로고    scopus 로고
    • Trust, confidence and voluntary organizations: Between values and institutions
    • Tonkiss, F., & Passey, A. (1999). Trust, confidence and voluntary organizations: Between values and institutions. Sociology, 33(2), 257-274.
    • (1999) Sociology , vol.33 , Issue.2 , pp. 257-274
    • Tonkiss, F.1    Passey, A.2
  • 93
    • 84989060111 scopus 로고
    • Relational governance as an interorganizational strategy: An empirical test of the role of trust in economic exchange
    • Zaher, A., & Venkatraman, N. (1995). Relational governance as an interorganizational strategy: An empirical test of the role of trust in economic exchange. Strategic Management Journal, 16, 373-392.
    • (1995) Strategic Management Journal , vol.16 , pp. 373-392
    • Zaher, A.1    Venkatraman, N.2
  • 94
    • 67649084317 scopus 로고
    • Trust and managerial problem solving
    • Zand, D. E. (1972). Trust and managerial problem solving. Administrative Science Quarterly, 17, 229-239.
    • (1972) Administrative Science Quarterly , vol.17 , pp. 229-239
    • Zand, D.E.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.