TPMG Northern California appointments and advice call center

Journal of Medical Systems

Volumn 29, Issue 4, 2005, Pages 325-333

  Conolly, Patricia ^a   Levine, Leslie ^a   Amaral, Debra J ^a   Fireman, Bruce H ^b   Driscoll, Tom ^a  

^a KAISER PERMANENTE   (United States)

^b DIVISION OF RESEARCH   (United States)

Author keywords

Hotlines; Organizational innovation; Referral and consultation; Remote consultation; Telephone; Triage

Indexed keywords

ARTICLE; CONSULTATION; DATA BASE; HEALTH CARE PLANNING; HEALTH SERVICE; HUMAN; MEDICAL INFORMATION; MEDICAL RECORD; PRIMARY MEDICAL CARE; TELECOMMUNICATION; UNITED STATES;

ADOLESCENT; ADULT; AGED; APPOINTMENTS AND SCHEDULES; CALIFORNIA; CHILD; DATABASES; FEMALE; HEALTH MAINTENANCE ORGANIZATIONS; HOTLINES; HUMANS; MALE; MIDDLE AGED; PRIMARY HEALTH CARE; TELECOMMUNICATIONS;

EID: 23944510742     PISSN: 01485598     EISSN: None     Source Type: Journal    
DOI: 10.1007/s10916-005-5892-z     Document Type: Article

References (8)

1. Assathiany, R., Rerolle, J. M., Messica, C., Chevallier, B., and Odievre, M., Arepege. (Telephone activity in outpatient pediatric practice.) (Article in French) Arch Pediatr 10(8):689-693, August, 2003.
2. Charles-Jones, H., May, C., Latimer, J., and Roland, M., Telephone triage by nurses in primary care: What is it for and what are the consequences likely to be? J. Health Serv. Res. Policy 8(3):154-159, July, 2003.
3. It's a much changed environment since the late 1990s, argues consultant. Physician Referral & Telephone Triage Times 3(6):6-7, June, 2003.
4. Omery, A., Advice nursing practice: On the quality of the evidence. J. Nurs. Adm. 33(6):353-360, June, 2003.
5. Hughes, G., Giving emergency advice over the telephone: It can be done safely and consistently. NZ Med. J. 116(1177):U493, July 11, 2003.
6. Leclerc, B. S., Dunnigan, L., Cote, H., Zunzunegui, M. V., Hagan, L., and Morin, D., Callers' ability to understand advice received from a telephone health-line service: Comparison of self-reported and registered data. Health Serv. Res. 38(2):697-710, April, 2003.
7. Melzer, S. M., Caller satisfaction with after-hours telephone advice: Nurse advice service versus on-call pediatricians. Pediatrics 112(2):446-447, August, 2003: author reply 446-447.
8. Melzer, S. M., Pediatric after-hours telephone triage and advice: Who benefits and who pays? Arch. Pediatr. Adolesc. Med. 157(7):617-618, July, 2003.