What makes a good performance indicator? Devising primary care performance indicators for New Zealand

New Zealand Medical Journal

Volumn 117, Issue 1191, 2004, Pages

  Crampton, Peter ^a   Perera, Roshan ^b   Crengle, Sue ^b   Dowell, Antony ^b   Howden Chapman, Philippa ^b   Kearns, Robin ^b   Love, Tom ^b   Sibthorpe, Bev ^b   Southwick, Margaret ^b  

^a UNIVERSITY OF OTAGO   (New Zealand)

^b NONE

Author keywords

[No Author keywords available]

Indexed keywords

CANCER SCREENING; COMMUNITY CARE; ETHNIC DIFFERENCE; GOVERNMENT; HEALTH CARE ACCESS; HEALTH CARE DELIVERY; HEALTH CARE ORGANIZATION; HEALTH CARE QUALITY; INFANT MORTALITY; JOB PERFORMANCE; NEW ZEALAND; OUTCOMES RESEARCH; PARAMETER; PATIENT RIGHT; PRESCRIPTION; PRIMARY MEDICAL CARE; REIMBURSEMENT; REVIEW; SOCIOECONOMICS; ARTICLE; CLINICAL PRACTICE; GENERAL PRACTITIONER; HEALTH SERVICES RESEARCH; HUMAN; METHODOLOGY; PRIMARY HEALTH CARE; PUBLIC HEALTH; REPRODUCIBILITY; STANDARD; STATISTICS;

DELIVERY OF HEALTH CARE; HEALTH SERVICES RESEARCH; HUMANS; NEW ZEALAND; PHYSICIAN'S PRACTICE PATTERNS; PHYSICIANS, FAMILY; PRIMARY HEALTH CARE; PUBLIC HEALTH; QUALITY ASSURANCE, HEALTH CARE; QUALITY INDICATORS, HEALTH CARE; REPRODUCIBILITY OF RESULTS;

EID: 2342578180     PISSN: 11758716     EISSN: 11758716     Source Type: Journal    
DOI: None     Document Type: Review

References (40)

1. Royal New Zealand College of General Practitioners. Aiming for Excellence in General Practice. Wellington: Royal New Zealand College of General Practitioners; 2000.
2. First Health. First Health Ltd: An Audit of the Value Added to the New Zealand Health Sector 1994-2000. Tauranga: First Health Ltd; 2001.
3. Healthcare Aotearoa. Te Wana: Healthcare Aotearoa, 2001. Available online. URL: http://www.hca.org.nz/about.htm Accessed March 2004.
4. King A. The Primary Health Care Strategy. Wellington: Ministry of Health, 2001. Available online. URL: http://www.moh.govt.nz/moh.nsf/ea6005dc347e7bd44c2566a40079ae6f/ 7bafad2531e04d92cc2569e600013d04?OpenDocument Accessed March 2004
5. Department of Health. Quality and outcomes framework. London: Department of Health. Available online. URL: http://www.doh.gov.uk/gmscontract/qualityoutcomes.pdf Accessed March 2004.
6. Shekelle PG. New contract for general practitioners. BMJ. 2003;326:457-8.
7. Maxwell R. Dimensions of quality revisited: from thought to action. Qual Health Care. 1992;1:171-7.
8. Murray C, Frenk J. A framework for assessing the performance of health systems. Bull World Health Organ. 2000;78:717-31.
9. Hurst J, Jee-Hughes. Labour Market and Social Policy - Occasional Papers No 47: Performance Measurement and Performance Management in OECD Health Systems. Paris: OECD; 2001.
10. World Health Organization. The World Health Report 2000. Geneva: World Health Organization; 2000.
11. Lawrence M, Olesen F. Indicators of quality in healthcare. Eur J Gen Pract. 1997;3:103-8.
12. McColl A, Roland M. Knowledge and information for clinical governance. BMJ. 2000;321:871-4.
13. McColl A, Roderick P, Gabbay J, et al. Performance indicators for primary care groups: an evidence based approach. BMJ. 1998;317:1354-60.
14. Giuffrida A, Gravelle H, Roland M. Measuring quality of care with routine data: avoiding confusion between performance indicators and health outcomes. BMJ. 1999;319:94-98.
15. Campbell SM, Roland MO, Quayle JA, et al. Quality indicators for general practice: which ones can general practitioners and health authority managers agree are important and how useful are they? [see comments]. J Pub Health Med. 1998;20:414-21.
16. Campbell SM, Roland MO, Buetow SA. Defining quality of care. Soc Sci Med. 2000;51:1611-25.
17. Wilkin D, Hallam L, Doggett M. Measures of need and outcome for primary healthcare. Oxford: Oxford University Press; 1992.
18. Seddon M, Marshall M, Campbell SM, Roland M. Systematic review of studies of quality of clinical care in general practice in the UK, Australia and New Zealand. Qual Health Care. 2001;10:152-8.
19. Abelson J, Lomas J. Do health service organizations and community health centres have higher disease prevention and health promotion levels than fee-for-service practices? CMAJ. 1990;142:575-81.
20. UK National Performance Framework. Available online. URL: http://www.doh.gov.uk Accessed March 2004.
21. US HEDIS indicators. Available online. URL: http://www.ncqa.org Accessed March 2004.
22. Malcolm L, Powell M. The development of independent practice associations and related groups in New Zealand. N Z Med J. 1996;109:184-7.
23. Crampton P, Dowell A, Bowers S. Third sector primary healthcare in New Zealand. N Z Med J. 2000;113:92-6.
24. Donabedian A. The quality of care, How can it be assessed? JAMA. 1988;260:1743-8.
25. Howie J, Heaney D, Maxwell M, Walker J. A comparison of a Patient Enablement Instrument (PEI) against two established satisfaction scales as an outcome measure of primary care consultations. Fam Pract. 1998;15:165-71.
26. Van Norren B, Boerma T, Sempebwa E. Simplifying the evaluation of primary care programmes. Soc Sci Med 1989;28:1091-7.
27. National Health Performance Committee. National Health Performance Framework Report (draft for approval). Canberra: National Health Performance Committee; 2001.
28. Gold L, Parry D, Raftery J, et al. An Assessment of Potential Indicators of Clinical Effectiveness; Project Report 4. Birmingham: Health Services Management Centre, University of Birmingham; 1998.
29. Majeed A, Bardsley M, Morgan D, et al. Cross sectional study of primary care groups in London: association of measures of socioeconomic and health status with hospital admission rates. BMJ. 2000;321:1057-1060.
30. Ovretveit J, Gustafson D. Using research to inform quality programmes. BMJ. 2003;326:759-61.
31. Gribben B. Clinical Performance Indicators for PHOs Delphi Group Summary Report. Wellington: Ministry of Health; 2003.
32. Gribben B, Coster G, Pringle M, Simon J. Quality of care indicators for population-based primary care in New Zealand. N Z Med J. 2002;115:163-6.
33. Starfield B, Cassady C, Nanda J, et al. Consumer experiences and provider perceptions of the quality of primary care: implications for managed care. J. Fam Pract. 1998;46:216-26.
34. Campbell SM, Hann M, Hacker J, et al. Identifying predictors of high quality care in English general practice: observational study. BM J. 2001;323:784-7.
35. Farmer A, Coulter A. Organization of care for diabetic patients in general practice: influence on hospital admissions. Br J Gen Pract. 1990;40:56-8.
36. Griffiths C, Sturdy P, Naish J, et al. Hospital admissions for asthma in east London: associations with characteristics of local general practices, prescribing, and population. BMJ. 1997;314:482-6.
37. Crampton P, Crengle S, Dowell A, et al. Measurement of community participation in Primary Health Organisations: Health Research Council of New Zealand; 2001.
38. King A. The New Zealand Health Strategy. Wellington: Ministry of Health; 2000. Available online. URL: http://www.moh.govt.nz/moh.nsf/0/c024d8d149d4c168cc2569b1007679ca? OpenDocument Accessed March 2004.
39. Paterson R. The patients' complaints system in New Zealand. Health Aff. 2002;21:70-9.
40. Jarman B, Gault S, Alves B, et al. Explaining differences in English hospital death rates using routinely collected data. BMJ. 1999;318:1515-20.