Tiered reference services: A Survey

Reference Librarian

Volumn 28, Issue 59, 1997, Pages 25-35

  Coleman, Vicki ^a   Hambric, Lynne ^a   Fos, Dorothy ^a   Ishaq, Fatimah ^a  

^a TEXAS A AND M UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 85010569166     PISSN: 02763877     EISSN: 15411117     Source Type: Journal    
DOI: 10.1300/J120v28n59_04     Document Type: Article

References (7)

1. Barnard, Susan B. (1993), "Implementing Total Quality Management: A Model for Research Libraries," Journal of Library Administration 18(1-2), 57-70.
2. Bunge, Charles A. (1990), "Factors Related to Output Measures for Reference Services in Public Libraries: Data from Thirty-six Libraries," Public Libraries 29 (Jan/Feb), 42-47.
3. Durrance, Joan C. (1995) "What Makes Questioners Willing to Return?," The Reference Librarian no. 49-50,243-265.
4. Jardine, Carolyn W. (1995) "Maybe the 55% Rule Doesn't Tell the Whole Story: A User-Satisfaction Survey," College and Research Libraries 56(6), 477-485.
5. Murfin, Marjorie E. (1987) "Development and Testing of a Reference Transaction Assessment Instrument," College and Research Libraries 48 (July), 314-338.
6. Seay, Thomas, Sheila L. Seaman and David J. Cohen (1996) "Measuring and Improving the Quality of Public Services: A Hybrid Approach," Library Trends 44(Winter), 464-490.
7. Webster, Duane E. (1987) "Examining the Broader Domain," Journal of Academic Librarianship 13 (May), 79-80.