Aiming for continuous improvement: Performance measurement in a re-engineered technical services

Library Collections, Acquisition and Technical Services

Volumn 25, Issue 1, 2001, Pages 81-92

  Smith, Glenda ^a  

^a Ser Govt Law Team Tech S   (Australia)

Author keywords

Acquisitions Institute; Costs; Performance measurement; Productivity; Turnaround time

Indexed keywords

EID: 0041404446     PISSN: 14649055     EISSN: None     Source Type: Journal    
DOI: 10.1016/S1464-9055(00)00185-8     Document Type: Conference Paper

References (4)

1. Stanford University Libraries. Redesign Team, " Redesigning the Acquisitions-to-Access Process: Final Report of the Stanford University Libraries Redesign Team," 1995, http://www-sul.stanford.edu/depts/diroff/ts/redesign/redesign.html (13 March 2000).
2. Chambers, Jilleen et al. "Defying conventional wisdom: innovation and culture change from down under," Cataloging and Classification Quarterly 30, no. 1 (2000): forthcoming.
3. Slight-Gibney, Nancy "How far have we come? Benchmarking time, and costs for monograph purchasing," Library Collections, Acquisitions, Technical Services 23, 1999:49.
4. Teece, Phil "Measuring productivity: the key to enterprise bargaining," inCite magazine, February 1998:34.