Assessing the implementation of the chronic care model in quality improvement collaboratives

Health Services Research

Volumn 40, Issue 4, 2005, Pages 978-996

  Pearson, Marjorie L ^a   Wu, Shinyi ^a   Schaefer, Judith ^b   Bonomi, Amy E ^b   Shortell, Stephen M ^c   Mendel, Peter J ^a   Marsteller, Jill A ^d   Louis, Thomas A ^d   Rosen, Mayde ^a   Keeler, Emmett B ^a  

^a RAND CORPORATION   (United States)

^b CENTER FOR HEALTH STUDIES   (United States)

^c UNIVERSITY OF CALIFORNIA   (United States)

^d JOHNS HOPKINS BLOOMBERG SCHOOL OF PUBLIC HEALTH   (United States)

Author keywords

Chronic care model; Implementation evaluation; Organizational change; Quality improvement; Quality improvement collaboratives

Indexed keywords

ARTICLE; ASTHMA; CONGESTIVE HEART FAILURE; DEPRESSION; DIABETES MELLITUS; HEALTH CARE ORGANIZATION; HEALTH CARE POLICY; HEALTH CARE QUALITY; HUMAN; LONG TERM CARE; QUALITATIVE ANALYSIS;

CHRONIC DISEASE; DELIVERY OF HEALTH CARE; HEALTH PLAN IMPLEMENTATION; HUMANS; MODELS, ORGANIZATIONAL; ORGANIZATIONAL INNOVATION; QUALITY ASSURANCE, HEALTH CARE; UNITED STATES;

EID: 22844449340     PISSN: 00179124     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1475-6773.2005.00397.x     Document Type: Article

References (42)

1. Aubert, R. E., W. H. Herman, J. Waters, W. Moore, D. Sutton, B. L. Peterson, C. M. Bailey, and J. P. Koplan. 1998. "Nurse Case Management to Improve Glycemic Control in Diabetic Patients in a Health Maintenance Organization." Annals of Internal Medicine 129 (8): 605-12.
2. Bodenheimer, T., E. H. Wagner, and K. Grumbach. 2002a. "Improving Primary Care for Patients with Chronic Illness." Journal of the American Medical Association 288 (14): 1775-9.
3. -. 2002b. "Improving Primary Care for Patients with Chronic Illness, The Chronic Care Model, Part 2." Journal of the American Medical Association 288 (15): 1909-14.
4. Boerstler, H., R. W. Foster, E. J. O'Connor, J. L. O'Brien, S. M. Shortell, J. M. Carman, and E. F. Hughes. 1996. "Implementation of Total Quality Management: Conventional Wisdom versus Reality." Hospital and Health Services Administration 41 (2): 143-59.
5. Bond, G. R., L. Evans, M. P. Salyers, J. Williams, and H. W. Kim. 2000. "Measurement of Fidelity in Psychiatric Rehabilitation." Mental Health Services Research 2 (2): 75-87.
6. Bonomi, A. E., E. H. Wagner, R. E. Glasgow, and M. Von Korff. 2002. "Assessment of Chronic Illness Care (ACIC): A Practical Tool to Measure Quality Improvement." Health Services Research 37 (3): 791-820.
7. Casalino, L., R. R. Gillies, S. M. Shortell, J. A. Schmittdiel, T. Bodenheimer, J. C. Robinson, T. Rundall, N. Oswald, H. Schauffler, and M. C. Wang. 2003. "External Incentives, Information Technology, and Organized Processes to Improve Health Care Quality for Patients with Chronic Diseases." Journal of the American Medical Association 289 (4): 434-41.
8. Cretin, S., S. M. Shortell, and E. B. Keeler. 2004. "An Evaluation of Collaborative Interventions to Improve Chronic Illness Care: Framework and Study Design." Evaluation Review 28 (1): 28-51.
9. Gilbody, S., P. Whitty, J. Grimshaw, and R. Thomas. 2003. "Educational and Organizational Interventions to Improve the Management of Depression in Primary Care." Journal of the American Medical Association 289 (23): 3145-51.
10. Improving Chronic Illness Care (ICIC). 2003a. "Collaboratives to Date" [accessed on February 12, 2003]. Available at: http://www. improvingchroniccare.org/ improvement/collaboratives/reg-todate.html
11. Improving Chronic Illness Care (ICIC). 2003b. "Model Components: Overview of the Chronic Care Model" [accessed on February 12, 2003]. Available at: http:// www.improvingchroniccare.org/change/model/components.html
12. Improving Chronic Illness Care (ICIC). 2003c. "The Assessment of Chronic Illness Care (ACIC)" [accessed on February 12, 2003]. Available at: http://www. improvingchroniccare.org/tools/acic.html
13. Institute for Healthcare Improvement (IHI). 2003. "Breakthrough Series Collaboratives" [accessed February 12, 2003]. Available at: http://www.ihi.org/collaboratives/
14. Institute of Medicine, Committee on Quality of Health Care in America (IOM). 2001. Crossing the Quality Chasm: A New Health System for the 21st Century. Washington, DC: National Academy Press.
15. Lichtman, J. H., S. Roumanis, M. Radford, M. Riedinger, S. Weingarten, and H. Krumholz. 2001. "Can Practice Guidelines Be Transported Effectively to Different Settings?" Journal on Quality Improvement 27 (1): 42-53.
16. Lipsey, M. W., and D. B. Wilson. 2001. "The Way in Which Intervention Studies Have 'Personality' and Why It Is Important to Meta-Analysis." Evaluation & The Health Professions 24 (3): 236-54.
17. Lobach, D. F., and W. E. Hammond. 1997. "Computerized Decision Support Based on a Clinical Practice Guideline Improves Compliance with Care Standards." American Journal of Medicine 102 (1): 89-98.
18. McGrew, J. H., G. R Bond, L. Dietzen, and M. Salyers. 1994. "Measuring the Fidelity of Implementation of a Mental Health Program Model. "Journal of Consulting and Clinical Psychology 62 (4): 670-8.
19. McHugo, G. J., R. E. Drake, G. B. Teague, and H. Xie. 1999. "Fidelity to Assertive Community Treatment and Client Outcomes in the New Hampshire Dual Disorders Study." Psychiatric Services 50 (6): 818-24.
20. Moncher, F. J., and R. J. Prinz. 1991. "Treatment Fidelity in Outcome Studies." Clinical Psychology Review 11: 247-66.
21. Montori, V. M., S. F. Dinneen, C. A. German, B. R. Zimmerman, R. A. Rizza, and S. S. Bjornsen. 2002. "The Impact of Planned Care and a Diabetes Electronic Management System on Community-Based Diabetes Care: The Mayo Health System Diabetes Translation Project." Diabetes Care 25 (11): 1952-7.
22. Naylor J. C., R. D. Pritchard, and D. R. Ilgen. 1980. A Theory of Behavior in Organizations. New York: Academic Press.
23. O'Brien J. L., S. M. Shortell, E. F. X. Hughes, R. W. Foster, J. M. Carman, H. Boerstler, and E. J. O'Connor. 1995. "An Integrative Model for Organization-Wide Quality Improvement: Lessons from the Field." Quality Management in Health Care 3 (4): 19-30.
24. Quinn, R. E., and J. Rohrbaugh. 1983. "A Spatial Model of Effectiveness Criteria: Towards a Competing Values Approach to Organizational Analysis." Management Science 29 (3): 363-77.
25. Renders, C. M., G. D. Valk, S. J. Griffin, E. H. Wagner, J. T. van Eijk, and W. J. J. Assendelft. 2001. "Interventions to Improve the Management of Diabetes in Primary Care, Outpatient, and Community Settings." Diabetes Care 24 (10): 1821-33.
26. Rossi, P. H., H. E. Freeman, and M. W. Lipsey. 1999. Evaluation: A Systematic Approach. 6th edn. Thousand Oaks, CA: Sage Publications Inc.
27. Rubenstein, L. V., M. Jackson-Triche, J. Unutzer, J. Miranda, K. Minnium, M. L. Pearson, and K. B. Wells. 1999. "Evidence-Based Care for Depression in Managed Primary Care Practices." Health Affairs 18 (5): 89-105.
28. Shortell, S. M., J. L. O'Brien, J. M. Carman, R. W. Foster, E. F. Hughes, H. Boerstler, and E. J. O'Connor. 1995. "Assessing the Impact of Continuous Quality Improvement/Total Quality Management: Concept versus Implementation." Health Services Research 30 (2): 377-401.
29. Shortell, S. M., R. H. Jones, A. W. Rademaker, R. R. Gilles, D. S. Dranove, E. F. X. Hughes, P. P. Budetti, K. S. E. Reynolds, and C.-F. Huang. 2000. "Assessing the Impact of Total Quality Management and Organization Culture on Multiple Outcomes of Care for Coronary Artery Bypass Graft Surgery Patients." Medical Care 38 (2): 207-17.
30. Shortell, S. M., J. A. Marsteller, M. Lin, M. L. Pearson, S. Wu, P. Mendel, S. Cretin, and M. Rosen. 2004. "The Role of Perceived Team Effectiveness in Improving Chronic Illness Care." Medical Care 42 (11): 1040-8.
31. Shortell, S. M., J. L. Zazzali, L. R. Burns, J. A. Alexander, R. R. Gillies, P. P. Budetti, T. M. Waters, and H. S. Zuckerman. 2001. "Implementing Evidence-Based Medicine: The Role of Market Pressures, Compensation Incentives, and Culture in Physician Organizations." Medical Care 39 (7, suppl. 1): 162-78.
32. Solberg, L. I. 2000a. "Guideline Implementation: What the Literature Doesn't Tell Us." Joint Commission Journal on Quality Improvement 26 (9): 525-37.
33. Solberg, L. I., M. L. Brekke, C. J. Fazio, J. Fowles, D. N. Jacobsen, T. E. Kottke, G. Mosser, P. J. O'Connor, K. A. Ohnsorg, and S. J. Rolnick. 2000b. "Lessons from Experienced Guideline Implementers: Attend to Many Factors and Use Multiple Strategies." Journal of Quality Improvement 26 (4): 171-88.
34. Stone, E. G., S. C. Morton, M. E. Hulscher, M. A. Maglione, E. A. Roth, J. M. Grimshaw, B. S. Mittman, L. V. Rubernstein, L. Z. Rubenstein, and P. G. Shekelle. 2002. "Interventions That Increase Use of Adult Immunization and Cancer Screening Services: A Meta-Analysis." Annals of Internal Medicine 126 (9): 641-51.
35. Von Korff, M., J. Gruman, J. Schaefer, S. J. Curry, and E. H. Wagner. 1997. "Collaborative Management of Chronic Illness." Annals of Internal Medicine 127: 1097-102.
36. Vroom, V. H. 1964. Work and Motivation. New York: John Wiley & Son.
37. Wagner, E. H., B. T. Austin, C. Davis, M. Hindmarsh, J. Schaefer, and A. Bonomi. 2001a. "Improving Chronic Illness Care: Translating Evidence into Action." Health Affairs 20 (6): 64-78.
38. Wagner, E. H., B. T. Austin, and M. Von Korff. 1996. "Organizing Care for Patients with Chronic Illness." The Milbank Quarterly 74 (4): 511-44.
39. Wagner, E. H., R. E. Glasgow, C. Davis, A. E. Bonomi, L. Provost, D. McCulloch, P. Carver, and C. Sixta. 200lb. "Quality Improvement in Chronic Illness Care: A Collaborative Approach." Journal on Quality Improvement 27 (2): 63-80.
40. Weingarten, S. R., J. M. Henning, E. Badamgarav, K. Knight, V. Hasselblad, A. Gano Jr., and J. J. Ofman. 2002. "Interventions Used in Disease Management Programmes for Patients with Chronic Illness-Which Ones Work? Meta-Analysis of Published Reports." British Medical Journal 315: 925-42.
41. Wickizer, T. M., E. Wagner, A. Cheadle, D. Pearson, W. Beery, J. Maeser, B. Psaty, M. Von Korff, T. Koepsell, P. Diehr, and E. B. Perrin. 1998. "Implementation of the Henry J. Kaiser Family Foundation's Community Health Promotion Grant Program: A Process Evaluation." The Milbank Quarterly 76 (1): 121-47.
42. Zammuto, R. F., and J. Y. Krakower. 1999. "Quantitative and Qualitative Studies of Organizational Culture." In Research in Organisational Change and Development, Vol. 5, ed. W. A. Pasmore and R. W. Woodman, pp. 83-114. Greenwich, CT: JAI Press.