Impact of Social Group Processes and Functional Diversity on Communication in Networked Organizations

Journal of Applied Communication Research

Volumn 32, Issue 1, 2004, Pages 55-79

  Riedlinger, Michelle E ^a   Gallois, Cindy ^b   McKay, Susan ^b   Pittam, Jeffery ^b  

^a UNIVERSITY OF QUEENSLAND   (Australia)

^b Department of Psychology ^*

Author keywords

Collaborative Research; Functional Diversity; Heterogeneous Organizations; Multiple Group Memberships; Networked Organizations; Organizational Identity; Social Group Identification; Social Identity Theory

Indexed keywords

EID: 2142716064     PISSN: 00909882     EISSN: None     Source Type: Journal    
DOI: 10.1080/0090988042000178130     Document Type: Article

References (48)

1. Abrams, D., & Hogg, M. A. (1990). Social identity theory: Constructive and critical advances. New York: Harvester Wheatsheaf.
2. Adams, J. D., Chiang, E. P., & Starkey, K. (2001). Industry-University Cooperative Research Centres. Journal of Technology Transfer, 26, 73-86.
3. Ashforth, B. E., Kreiner, G. E., & Fugate, M. (2000). All in a day's work: Boundaries and micro role transitions. Academy of Management Review, 25, 472-491.
4. Ashforth, B. E., & Mael, F. A. (1989). Social identity theory and the organization. Academy of Management Review, 14, 20-35.
5. Bantz, C. (1993). Cultural diversity and group cross-cultural team research. Journal of Applied Communication Research, 21, 1-20.
6. Bettencourt, B. A., & Door, N. (1998). Cooperative interaction and ingroup bias: Effects of numerical representation and cross-cut role assignment. Personality and Social Psychology Bulletin, 24, 1276-1302.
7. Chatman, J. A., Polzer, J. T., Sigal, G. B., & Neale, A. (1998). Being different yet feeling similar: The influence of demographic composition and organizational culture on work processes and outcomes. Administrative Science Quarterly, 43, 749-775.
8. Clément, R., Noels, K., & Doeneault, B. (2001). Interethnic contact, identity, and psychological adjustments in the mediating and moderating roles of communication. Journal of Social Issues, 57, 559-578.
9. Cribb, J. (1996, 15 May). Research centres fail to communicate. The Australian, p. 31.
10. Ellemers, N., Kortekaas, P., & Ouwerkerk, J. W. (1999). Self-categorisation commitment to the group self-esteem as related but distinct aspects of social identity. European Journal of Social Psychology, 29, 371-389.
11. Gardner, J., Paulsen, N., Gallois, C., Callan, V., & Monaghan, P. (2001). Communication in organizations: An intergroup perspective. In W. P. Robinson & H. Giles (Eds.), The new handbook of language and social psychology (pp. 561-584). London: Wiley.
12. Garza, R. T., & Santos, S. J. (1991). Ingroup/outgroup balance and interdependent interethnic behavior. Journal of Experimental Social Psychology, 27, 124-137.
13. Hogg, M. A., & Abrams, D. (1988). Social identifications: A social psychology of intergroup relations and group processes. New York: Routledge.
14. Hogg, M. A., & Terry, D. J. (2000). Social identity and self-categorization processes in organizational contexts. Academy of Management Review, 21, 121-140.
15. Johnson, J. D., & Chang, H. (2000). Internal and external communication, boundary spanning and innovation adoption: An over-time comparison of three explanations of internal and external innovation communication in a new organizational form. Journal of Business Communication, 37, 238-257.
16. Kramer, M. W. (2002). Communication in a community theater group: Managing multiple group roles. Communication Studies, 53, 151-170.
17. Kramer, R. M. (1991). Intergroup relations and organizational dilemmas: The role of categorization processes. Research in Organizational Behavior, 13, 191-228.
18. Krueger, R. A. (1994). Focus groups: A practical guide to research. Thousand Oaks: Sage.
19. Lea, M., Spears, R., & de Groot, D. (2001). Knowing me, knowing you: Anonymity effects on social identity processes within groups. Personality and Social Psychology Bulletin, 27, 526-542.
20. Lembke, S., & Wilson, M. G. (1998). Putting the "team" into teamwork: Alternative theoretical contributions for contemporary management practice. Human Relations, 51, 927-944.
21. Leonard, D., & Straus, S. (1997). Putting your company's whole brain to work. Harvard Business Review, 75, 111-121.
22. Levine, J. M., & Moreland, R. L. (1990). Progress in small group research. Annual Review of Psychology, 41, 585-634.
23. Mabry, E. A. (2002). Group communication and technology. Rethinking the role of communi-cation modality in group work and performance. In L. R. Frey (Ed.), New directions in group communication (pp. 285-298). Thousand Oaks: Sage.
24. Morse, J. M. (1994). "Emerging from the data": The cognitive processes of analysis in qualitative inquiry. In J. M. Morse (Ed.), Critical issues in qualitative research methods (pp. 23-43). Thousand Oaks: Sage.
25. Nemeth, C. J. (1986). Differential contributions of minority and majority influence. Psychological Review, 93, 23-32.
26. Oetzel, J. G. (2002). The effects of culture and cultural diversity on communication work groups: Synthesizing vertical and cultural differences with a face-negotiation perspective. In L. R. Frey (Ed.), New directions in group communication (pp. 121-137). Thousand Oaks: Sage.
27. Petronio, S., Ellemers, N., Giles, H., & Gallois, C. (1998). (Mis) communicating across boundaries. Communication Research, 25, 571-596.
28. Platow, M. J., Mills, D., & Morrison, D. (2000). The effects of social context, source fairness and perceived self-source similarity on social influence: A self-categorisation analysis. European Journal of Social Psychology, 30, 69-91.
29. Postmes, T., Spears, R., & Lea, M. (1998). Breaching or building social boundaries: SIDE-effects of computer-mediated communication. Communication Research, 25, 689-715.
30. Postmes, T., Spears, R., & Lea, M. (2000). The formation of group norms in computer-mediated communication. Human Communication Research, 26, 341-371.
31. Pratt, M. G., & Foreman, P. O. (2000). Classifying managerial responses to multiple organizational identities. Academy of Management Review, 25, 18-42.
32. Schneider, S. K., & Northcraft, G. B. (1999). Three social dilemmas of workforce diversity in organizations: A social identity perspective. Human Relations, 52, 1445-1467.
33. Scott, C. R. (1997). Identification with multiple targets in a geographically dispersed organization. Management Communication Quarterly, 10, 491-552.
34. Scott, C. R. (1999). The impact of physical and discursive anonymity on group members' multiple identifications during computer-supported decision making. Western Journal of Communi-cation, 63, 456-487.
35. Scott, C. R., & Timmerman, C. E. (1999). Communication technology use and multiple workplace identifications among organizational teleworkers with varied degrees of virtuality. IEEE Transactions on Professional Communication, 42, 240-260.
36. Scott, S. G., & Lane, V. R. (2000). A stakeholder approach to organizational identity. Academy of Management Review, 25, 43-62.
37. Shuter, R. (2002). Cross-national group communication research: Prospect and promise. In L. R. Frey (Ed.), New directions in group communication (pp. 273-283). Thousand Oaks: Sage.
38. Slayter, R. O. (1993). Major new program for co-operative research centres. Search, 21, 162-164.
39. Slayter, R. O. (1994). Cooperative research centres: The concept and its implementation. Higher Education, 28, 147-158.
40. Spears, R., & Lea, M. (1994). Panacea or panopticon? The hidden power in computer-mediated communication. Communication Research, 21, 427-459.
41. Strauss, A., & Corbin, J. (1990). Basics of qualitative research: Grounded theory procedures and techniques. Newbury Park: Sage.
42. Suzuki, S. (1998). In-group and out-group communication patterns in international organizations: Implications for SIT. Communication Research, 25, 154-183.
43. Tajfel, H., & Turner, J. C. (1985). The social identity theory of intergroup behavior. In W. G. Austin & S. Worchel (Eds.), The social psychology of intergroup relations. Monterey: Brooks/Cole.
44. Terry, D., Hogg, M. A., & White, K. M. (1999). The theory of planned behaviour: Self-identity, social identity and group norms. British Journal of Social Psychology, 38, 225-244.
45. Tsui, A., Egan, T., & O'Reilly, C. (1992). Being different: Relational demography and organiza-tional attachment. Administrative Science Quarterly, 37, 549-579.
46. Turner, J. C. (1987). Rediscovering the social group: A self-categorization theory. Oxford: Basil Blackwell.
47. Tushman, M. L. (1982). Managing communication networks in R&D laboratories. In M. L. Tushman & W. L. Moore (Eds.), Readings in the management of innovation (pp. 349-362). Boston: Pitman.
48. Walther, J. B. (1997). Group and interpersonal effects in international computer-mediated collaboration. Human Communication Research, 23, 324-369.