An integrative framework for is quality management

Communications of the ACM

Volumn 43, Issue 9, 2000, Pages 99-104

  Stylianou, Antonis C ^a   Kumar, Ram L ^a  

^a UNIVERSITY OF NORTH CAROLINA AT CHARLOTTE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0042781048     PISSN: 00010782     EISSN: None     Source Type: Journal    
DOI: 10.1145/348941.349009     Document Type: Article

References (11)

1. Cortada, J.W. TQM for Information Systems Management: Quality Practices for Continuous Improvement. McGraw-Hill, NY, 1995.
2. Cash, J.I. and McLeod, P.L. Introducing IS technology in strategically dependant companies. Journal of Management Information Systems. Spring, 1995.
3. Fox, C. and Frakes, W., Ed. The quality approach: Is it delivering? Special section, Communications of the ACM 40, 6 (June 1997).
4. Markus, L.M. and Keil, M. If we built it, they will come: Designing information systems that people want to use. Sloan Management Review, Summer 1994, 11-25.
5. Pearson, J.M., Crosby, L., and Orwig, R.A. A framework for the introduction of total quality management into the IS department. Journal of Computer Information Systems (Winter 1996-97), 21-26
6. Pitt, L.F., Watson, R.T., and Kavan, C. Service quality: A measure of information system effectiveness. MIS Quarterly, (June 1995), 173-185.
7. Premkumar, G., and King, W.R. Organizational characteristics and information systems planning: An empirical study. Information Systems Research 5, 2 (June 1994).
8. Strong, D.M., Lee, Y.W., and Wang, R.Y. Data quality in context. Communications of the ACM, 40, 5 (May 1997).
9. Stylianou, A.C., Kumar, R.L., and Khouja, M.J. Total Quality Management-based systems development process. Database 28, 3 (Summer 1997), 59-71.
10. The cracks in quality. The Economist (April 18, 1992).
11. Zeithaml, V.A., Parasuraman, A. and Berry, L.L. Delivering Quality Service: Balancing Customer Perceptions and Expectations. The Free Press, NY, 1990.