Experts' audience design in web-based communication: The role of heuristics regarding shared previous knowledge;Audience design von experten in der netzgestützten kommunikation: Die rolle von heuristiken über das geteilte vorwissen

Zeitschrift fur Psychologie

Volumn 211, Issue 2, 2003, Pages 60-74

  Jucks, Regina ^a   Bromme, Rainer ^a   Runde, Anne ^a  

^a UNIVERSITY OF MÜNSTER   (Germany)

Author keywords

Audience design; Computer mediated communication; Expert layperson communication; Herbert H. Clark; Heuristics; Knowledge estimation; Perspective taking; Web based knowledge communication

Indexed keywords

EID: 21144434469     PISSN: 00443409     EISSN: None     Source Type: Journal    
DOI: 10.1026//0044-3409.211.2.60     Document Type: Review

References (49)

1. Beredjiklian, P. K., Bozentka, D. J., Steinberg, D. R. & Bernstein, J. (2000). Evaluating the source and content of orthopaedic information on the Internet. The case of carpal tunnel syndrome. The Journal of Bone and Joint Surgery, 82-A (11), 1540-1543.
2. Brennan, S. E. (1998). The grounding problem in conversations with and through computers. In S. R. Fussell & R. J. Kreuz (Eds.), Social and cognitive approaches to interpersonal communication (pp. 201-225). Mahwah, New Jersey: Lawrence Erlbaum.
3. Brennan, S. E. & Ohaeri, J. O. (1999). Why do electronic conversations seem less polite? The costs and benefits of hedging. Proceedings, International Joint Conference on Work Activities, Coordination and Collaboration (WACC '99) (S. 227-235). San Francisco, CA.
4. Bromme, R. & Jucks, R. (2001). Wissensdivergenz und Kommunikation. Lernen zwischen Experten und Laien im Netz. In F. W. Hesse & H. F. Friedrich (Hrsg.), Partizipation und Interaktion im virtuellen Seminar (S. 81-103). Münster: Waxmann.
5. Bramme, R. & Jucks. R. (2002). Rezipientenorientierung bei der netzgestützten, schriftlichen Kommunikation zwischen Experten und Laien. Unveröff. Projektantrag an die DFG. Westf. Wilhelms-Universität Münster.
6. Bromme, R. & Nückles, M. (2002). Expertise in delivering expert knowledge to laypersons: When do computer experts tailor their explanations to their listeners' needs? Manuscript in preparation.
7. Bromme, R. & Rambow, R. (2001). Experten-Laien-Kommunikation als Gegenstand der Expertiseforschung: Für eine Erweiterung des psychologischen Bildes vom Experten. In R. K. Silbereisen (Hrsg.), Bericht über den 42. Kongress der Deutschen Gesellschaft für Psychologie in Jena (S. 541-550). Lengerich: Pabst.
8. Bromme, R. & Rambow, R. ( 1998). Die Verständigung zwischen Experten und Laien: Das Beispiel Architektur. In W. K. Schulz (Hrsg.), Expertenwissen: Soziologische, psychologische und pädagogische Perspektiven (S. 49-65). Opladen: Leske & Budrich.
9. Bromme, R., Rambow, R. & Nückles, M. (2001). Expertise and estimating what other people know: The influence of professional experience and type of knowledge. Journal of Experimental Psychology: Applied, 7(4), 317-330.
10. Brown, P. M. & Dell, G. S. (1987). Adapting production to comprehension: The explicit mention of instruments. Cognitive Psychology, 19, 441-472.
11. Brünner, G. (1993). Mündliche Kommunikation in Fach und Beruf. In T. Bungarten (Hrsg.), Konzeption und theoretische Richtungen (S. 730-771). Tostedt: Attikon Verlag.
12. Buhl, H. M. (1996). Wissenserwerb und Raumreferenz. Tübingen: Niemayer.
13. Chen, L. E., Minkes, R. K. & Langer, J. C. (2000). Pédiatric surgery on the Internet: Is the truth out there? Journal of Pediatric Surgery, 35 (8), 1179-1182.
14. Clark, H. H. (1992). Arenas of language use. Chicago: University of Chicago Press.
15. Clark, H. H. (1996). Using language. Cambridge: Cambridge University Press.
16. Clark, H. H. & Brennan, S. E. (1991). Grounding in communication. In L. B. Resnick, J. M. Levine & S. D. Teasley (Eds.), Perspectives on socially shared cognition (pp. 127-149). Washington, DC: American Psychological Association.
17. Clark, H. H. & Marshall, C. R. (1981). Definite references and mutual knowledge. In A. K. Joshi, B. L. Webber & I. A. Sag (Eds.), Elements of discourse understanding (pp. 10-63). Cambridge: University Press.
18. Clark, H. H. & Murphy, G. L. (1982). Audience design in meaning and reference. In J. F. LeNy & W. Kintsch (Eds.), Language and comprehension (pp. 287-299). Amsterdam: North-Holland Publishing Company.
19. Clark, H. H. & Wilkes-Gibbs, D. (1986). Referring as a collaborative process. Cognition, 22, 1-39.
20. Forbiger, A. (2001). Leben ist wenn man trotzdem lacht. Diagnose Krebs - Wie ich im Internet Hilfe und Hoffnung fand. München: Heyne.
21. Fussell, S. R. & Krauss, R. M. (1991). Accuracy and bias in estimates of others' knowledge. European Journal of Social Psychology, 21, 445-454.
22. Fussell, S. R. & Krauss, R. M. (1992). Coordination of knowledge in communication: Effects of speakers' assumptions about what others know. Journal of Personality and Social Psychology, 62, 378-391.
23. Fussell, S. R., Kraut, R. E. & Siegel, J. (2000). Coordination of communication: Effects of shared visual context on collaborativ work. In W. Kellogg & S. Whittaker (Eds.), Proceeding of the ACM 2000 Conference on Computer supported cooperative work (pp. 21-30).
24. Gemini Consulting (2001). Patient Relationship Management. Die Rolle des Patienten in der Life-Sciences-Industrie. Verfügbar unter: http://www.de.cgey.com/servlet/PB/menu/1001426/index.html [19.3.2002].
25. Gerrig, R. J., Ohaeri, J. O. & Brennan, S. (2000). Illusory transparency revisited. Discourse Processes, 29, 137-159.
26. Grice, H. P. (1989). Studies in the way of words. Cambridge: Harvard University Press.
27. Griffiths, K. M. & Christensen, H. (2000). Quality of web based information on treatment of depression: cross sectional survey. British Medical Journal, 321 (7275), 1511-1515.
28. Hartog, J. (1996). Das genetische Beratungsgespräch: Institutionalisierte Kommunikation zwischen Experten und Nicht-Experten. Tübingen: Gunter Narr.
29. Hermann, T. (1985). Allgemeine Sprachpsychologie: Grundlagen und Probleme. München: Urban und Schwarzenberg.
30. Hinds, P. (1999). The curse of expertise: The effects of expertise and debiasing methods on prediction of novice performance. Journal of Experimental Psychology: Applied, 5 (2), 205-221.
31. Horton, W. S. & Keysar, B. (1996). When do speakers take into account common ground? Cognition, 59, 91-117.
32. Isaacs, E. A. & Clark, H. H. (1987). References in conversation between experts and novices. Journal of Experimental Psychology: General, 116, 26-37.
33. Jucks, R. (2001). Was verstehen Laien? Die Verständlichkeit von Fachtexten aus der Sicht von Computer-Experten. Münster: Waxmann.
34. Keysar, B. (1994). The illusory transparancy of intention: Linguistic perspective taking in text. Cognitive Psychology, 26, 165-208.
35. Keysar, B., Barr, D. J., Balin, J. A. & Pack, T. S. (1998). Definite reference and mutual knowledge: Process models of common ground in comprehension. Journal of Memory and Language, 39, 1-20.
36. Kim, P., Eng, T. R., Deering, M. J. & Maxfield, A. (1999). Published criteria for evaluating health related web sites: review. British Medical Journal, 318 (7184), 647-649.
37. Li, L., Irvin, E., Guzman, J. & Bombardier, C. (1998). Surfing for back pain patients: The nature and the quality of back pain information on the internet. Spine, 26 (5), 545-557.
38. Lumbelli, L., Paoletti, G. & Frausin, T. (1999). Improving the ability to detect comprehension problems: From revising to writing. Learning and Instruction, 9, 143-166.
39. Nickerson, R. S. (1999). How we know - and sometimes misjudge - what others know: Imputing one's own knowledge to others. Psychological Bulletin, 125, 737-759.
40. Polichak, J. W. & Gerrig, R. J. (1998). Common ground and everyday language use: Comments on Horton and Keysar (1996). Cognition, 66, 183-189.
41. PricewaterhouseCoopers (2001). Gesundheitsportale 2001. Verfügbar unter: http://www.medical-communities.de/pdf/pricewaterhouse.pdf [7. 10. 2002].
42. Rambow, R. (2000). Experten-Laien-Kommunikation in der Architektur. Münster: Waxmann.
43. Reimann, P. (1997). Lernprozesse beim Wissenserwerb mit Beispielen. Bern: Huber.
44. Roßnagel, C. (1995). Übung und Hörerorientierung beim monologischen Instruieren. Zur Differenzierung einer Grundannahme. Sprache & Kognition, 14, 16-26.
45. Sacks, H., Schegloff, E. & Jefferson, G. (1974). A simplest systematics for the organization of turn-taking for conversation. Language, 50, 696-735.
46. Schober, M. F. & Clark, H. H. (1989). Understanding by addressees and overhearers. Cognitive Psychology, 21 (2), 211-232.
47. Soot, L. C., Moneta, G. L. & Edwards, J. M. (1999). Vascular surgery and the internet: a poor source of patient-oriented information. Journal of Vascular Surgery, 30 (1), 84-91.
48. Speck, A. (1993). Textproduktion im Dialog. Unveröffentlichte Dissertation, FU Berlin.
49. Suthers, D. D. & Hundhausen, C. D. (2002). The effects of representation on students' elaborations in collaborative inquiry. In G. Stahl (Ed.), Computer support for collaborative learning: Foundations for a CSCL community (pp. 472-480). Hillsdale, NJ: Lawrence Erlbaum.