Perceived job characteristics and internal work motivation: An exploratory cross-cultural analysis of the motivational antecedents of hotel workers in Mauritius and Australia

Journal of Management Development

Volumn 24, Issue 3, 2005, Pages 253-266

  Lee Ross, Darren ^a  

^a JAMES COOK UNIVERSITY   (Australia)

Author keywords

Australia; Cross cultural management; Employees; Hospitality services; Mauritius; Motivation (psychology)

Indexed keywords

EID: 19744375111     PISSN: 02621711     EISSN: None     Source Type: Journal    
DOI: 10.1108/02621710510584062     Document Type: Article

References (33)

1. Anderson, C.H. (1984), "Job design: Employee satisfaction and performance in retail stores", Journal of Small Business Management, Vol. 22 No. 4, pp. 9-16.
2. Chivers, T.S. (1971), "Chefs and cooks", PhD thesis, University of London, London.
3. Christensen-Hughes, J. (1999), "Motivation: Theory and practice", in Lee-Ross, D. (Ed.), HRM in Tourism and Hospitality - International Perspectives on Small to Medium-sized Enterprises, Cassell, London, pp. 67-91.
4. Day-Hookoomsing, P.N. (2000), "Leadership training for improved quality in a post-colonial multicultural society", International Journal of Sociology and Social Policy, Vol. 20 No. 8, pp. 23-32.
5. Deresky, H. (2002), International Management: Managing across Borders and Cultures, 4th ed., Prentice-Hall, Upper Saddle River, NJ.
6. Edgett, S.J. and Cullen, C.W. (1992), "Service organization selection: A cross-cultural analysis of the role of involvement", European Journal of Marketing, Vol. 27 No. 2, pp. 33-45.
7. Ferris, G.R. and Gilmore, D.C. (1984), "The moderating role of work context in job design research: A test of competing models", Academy of Management Journal, Vol. 27 No. 4, pp. 885-93.
8. Friday, S.S. and Friday, E. (2003), "Racio-ethnic perceptions of job characteristics and job satisfaction", Journal of Management Development, Vol. 22 No. 5, pp. 426-42.
9. Fried, Y. and Ferris, G.R. (1987), "The validity of the job characteristics model: A review and meta-analysis", Personnel Psychology, Vol. 40 No. 2, pp. 287-322.
10. Geyer, F. (2003), "Globalization and sustainability: The cynics, the romantics and the realists", Kybernetics, Vol. 32 No. 9/10, pp. 1235-52.
11. Guerrier, Y. (1999), Organizational Behaviour in Hotels and Restaurants: An International Perspective, Wiley, London.
12. Hackman, J.R. and Oldham, G.R. (1975), "Development of the Job Diagnostic Survey", Journal of Applied Psychology, Vol. 60 No. 2, pp. 159-70.
13. Hersey, P. and Blanchard, K.H. (1988), Management of Organizational Behavior: Utilizing Human Resources, Prentice-Hall, New York, NY.
14. Hofstede, G. (1984), Cultures Consequences: International Differences in Work-Related Values, Sage, Beverly Hills, CA.
15. Huyton, J. and Ingold, A. (1995), "The cultural implications of TQM - the case of the Ritz-Carlton Hotel, Hong Kong", in Teare, R. and Armistead, C. (Eds), Services Management: New Directions, New Perspectives, Cassell, London.
16. Joiner, T. (2001), "The influence of national culture and organizational culture alignment on job stress and performance: evidence from Greece", Journal of Managerial Psychology, Vol. 16 No. 3, pp. 229-42.
17. Juwaheer, T.D. (2004), private communication to the author, February.
18. Juwaheer, T.D. and Lee-Ross, D. (2003), "A study of hotel guest perceptions in Mauritius", International Journal of Contemporary Hospitality Management, Vol. 15 No. 2, pp. 105-15.
19. Kandampully, J. (2002), Services Management: The New Paradigm in Hospitality, Hospitality Press, Elsternwick.
20. Kanfer, R. (1992), "Work motivation: New directions in theory and research", International Review of Industrial and Organizational Psychology, Vol. 7, pp. 1-53.
21. Lashley, C. and Rowson, W. (2000), "Wasted millions: Staff turnover in licenced retail organizations", in Williams, A. (Ed.), 9th Annual Hospitality Research Conference, University of Huddersfileld, Huddersfield.
22. Lee-Ross, D. (1996), "A study of work motivation amongst seasonal hotel workers in the UK", PhD thesis, APU.
23. Lee-Ross, D. (1999), "Seasonal hotel jobs: An occupation and a way of life", International Journal of Tourism Research, Vol. 1 No. 1, pp. 239-53.
24. Lim, V.K.G. and Teo, T.S.H. (1998), "Effects of individual characteristics on police officers" work-related attitudes", Journal of Managerial Psychology, Vol. 13 No. 5, pp. 334-42.
25. Locke, E. (1968), "Toward a theory of task motivation and incentives", Organizational Behaviour and Human Performance, Vol. 3, May, pp. 157-89.
26. Lucas, R. (1995), Managing Employee Relations in the Hotel and Catering Industry, Cassell, London.
27. McShane, S. and Travaglione, T. (2003), Organizational Behaviour on the Pacific Rim, McGraw-Hill, Sydney.
28. Mars, G. and Nicod, M. (1984), The World of Waiters, Allen & Unwin, London.
29. Pheng, L.S. and Yuquan, S. (2002), "An exploratory study of Hofstede's cross-cultural dimensions in construction projects", Management Decision, Vol. 40 No. 1, pp. 7-16.
30. Robbins, S.F. (2001), Organizational Behavior, 9th ed., Prentice-Hall, New York, NY.
31. Roedel, R.R. and Nystrom, P.C. (1988), "Nursing jobs and satisfaction", Nursing Management, Vol. 19 No. 2, pp. 34-8.
32. Shamir, B. (1975), "A study of working environments and attitudes to work of employees in a number of British hotels", PhD thesis, LSE, London.
33. Idaszak, J.R. and Drasgow, F. (1987), "A revision of the Job Diagnostic Survey: Elimination of a measurement artifact", Journal of Applied Psychology, Vol. 72 No. 1, pp. 69-74.