Good medicine: A case study of business process re-engineering in a hospital

Policy and Politics

Volumn 26, Issue 4, 1998, Pages 401-416

  Pockwood, Tim ^a   Pollitt, Christopher ^a   Roberts, Simon ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

DESIGN; HEALTH CARE; HOSPITAL SECTOR; PUBLIC SECTOR;

UNITED KINGDOM;

EID: 0031726449     PISSN: 03055736     EISSN: None     Source Type: Journal    
DOI: 10.1332/030557398782106970     Document Type: Article

References (33)

1. Baggott, R. (1994) Health and health care in Britain, Basingstoke: Macmillan.
2. Becher, T. and Kogan, M. (1980) Process and structure in higher education, London: Heinemann.
3. Case, P. (1994) Re-engineering the end of history: A critique of business process re-engineering, Oxford: School of Business, Oxford Brookes University.
4. Champy, J. (1994) Re-engineering management: The mandate for new leadership, London: Harper Collins.
5. Daneshmend, T. (1997) 'Acute services', in P. Merry (ed) NHS Handbook 1997/98, Birmingham, NHS Confederation.
6. Financial Times (1993) 'Survey of using computers in business' [by C. Gooding], 21 September: 21.
7. Halachmi, A. (1995) 'Re-engineering and public management: some issues and considerations', International Review of Administrative Sciences, vol 61: 329-41.
8. Halachmi, A. and Bovaird, T. (1997) 'Process re-engineering in the public sector: learning some private sector lessons', Technovation, vol 17, no 5: 227-35.
9. Hammer, M. (1990) 'Re-engineering work: don't automate, obliterate,' Harvard Business Review, July: 104-12.
10. Hammer, M. (1996) Beyond re-engineering, London: Harper Collins.
11. Hammer, M. and Champy, J. (1993) Re-engineering the corporation: A manifesto for business revolution, London: Harper Collins.
12. Hammer, M. and Stanton, S. (1995) The re-engineering revolution: The handbook, London: Harper Collins.
13. Handy, C. (1994) The empty raincoat, London: Hutchinson.
14. Jaques, E. (1991) 'In praise of hierarchy', in G. Thompson, J. Francis, R. Levacic and J. Mitchell (eds) Markets, networks and hierarchies, London: Sage: 108-18.
15. Kogan, M. and Becher, T. ( 1980) Process and structure in higher education, London: Heinemann.
16. Kotter, J. (1995) 'Leading change: why transportation efforts fail', Harvard Business Review, March/April: 59-67.
17. Mumford, E. (1994) 'New treatments or old remedies: is business process re-engineering really socio-technical design?', Journal of Strategic Information Systems, vol 3, no 4: 313-26.
18. NHS Executive (1997) Business process re-engineering in the NHS, Winchester: Acute Provider Centre of Information Systems.
19. Øvretveit, J. (1997) Evaluating and assessing evaluations of hospital quality programmes, Paper presented to the European Evaluation Society Stockholm, Nordic School of Public Health, Gothenburg, Sweden, March.
20. Pawson, R. and Tilley, N. (1997) Realistic evaluation, London: Sage.
21. Pollitt, C. (1993) Managerialism and the public services, Oxford: Blackwell.
22. Pollitt, C. (1995) 'Justification by works or by faith? Evaluating the new public management', Evaluation, vol 11, no 2: 133-54.
23. Pollitt, C. (1996) 'Business approaches to quality improvement: why they are hard for the NHS to swallow', Quality in Health Care, vol 5: 104-10.
24. Robb-Dixon, J. Arnold, P. Heinke, J. Kim, J. and Mulligan, P. (1994) 'Business process reengineering: improving in new strategic directions', California Management Review, Summer: 93-108.
25. Secretary of State for Health (1997) The new NHS, Cm 3807, London: HMSO.
26. Secretaries of State for Health (Wales, Northern Ireland and Scotland) (1989) Working for patients, Cm 555, London: HMSO.
27. Smith, D. (1997) 'Process re-engineering in the NHS: a public sector perspective', Presentation at Addenbrooke's Re-engineering Seminar, Adenbrooke's, Cambridge University Teaching Hospital Trust, 26 June.
28. Stewart, T. (1993) 'Re-engineering: the hot new management tool', Fortune, vol 128, no 4: 32- 7.
29. Talwar, R. (1993) 'Business re-engineering: a strategy driven approach', Long Range Planning, vol 26, no 6: 22-40.
30. Teng, J., Grover, V. and Fiedler, K. (1994) 'Business process re-engineering: Charting a strategic path for the information age', California Management Review, Spring: 9-31.
31. Tomlinson, B. (1992) 'Report of the inquiry into London's health service', London: HMSO.
32. Willcocks, L. (1995) 'A survey of current BPR practice', in D. Harvey with M. Maletz, L. Willcocks and M. Willcocks(eds) Re-engineering: The critical success factors, London: Business Intelligence.
33. Wllcocks, L., Currie, W. and Jackson, S. (1997) 'In pursuit of the re-engineering agenda', Public Administration, vol 75, no 4: 617-49.