Remote interpretation in medical encounters: A systematic review

Journal of Telemedicine and Telecare

Volumn 11, Issue 3, 2005, Pages 140-145

  Azarmina, Pejman ^a   Wallace, Paul ^a  

^a UNIVERSITY COLLEGE LONDON   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

CONSULTATION; COST BENEFIT ANALYSIS; HEALTH CARE; HEALTH CARE COST; HEALTH CARE QUALITY; HEALTH SERVICE; PATIENT SATISFACTION; REVIEW; TELECOMMUNICATION; TELEPHONE; VIDEORECORDING;

ATTITUDE OF HEALTH PERSONNEL; DELIVERY OF HEALTH CARE; HUMANS; PATIENT SATISFACTION; PHYSICIAN-PATIENT RELATIONS; PRIMARY HEALTH CARE; REFERRAL AND CONSULTATION; REMOTE CONSULTATION; TELEPHONE; VIDEOCONFERENCING;

EID: 18844451198     PISSN: 1357633X     EISSN: None     Source Type: Journal    
DOI: 10.1258/1357633053688679     Document Type: Review

References (18)

1. Green G, Bradby H, Chan A, Lee M, Eldridge K. Is the English National Health Service meeting the needs of mentally distressed Chinese women? J Health Serv Res Policy 2002;7:216-21
2. Arai Y, Farrow S. Access, expectations and communication: Japanese mothers' interaction with GPs in a pilot study in north London. Public Health 1995;109:353-61
3. Woloshin S, Schwartz LM, Katz SJ, Welch HG. Is language a barrier to the use of preventive medicine? J Gen Intern Med 1997;12:472-7
4. Jacobs EA, Lauderdale DS, Meltzer D, Shorey JM, Levinson W, Thisted RA. Impact of interpreter services on delivery of health care to limited-English-proficient patients. J Gen Intern Med 2001;16:468-74
5. Burbano O'Leary SC, Federico S, Hampers LC. The truth about language barriers: one residency program's experience. Pediatrics 2003;111:e569-e73
6. Sarver J, Baker DW. Effect of language barriers on follow-up appointments after an emergency department visit. J Gen Intern Med 2000;15:256-64
7. Carrasquillo O, Orav J, Brennan TA, Burstin HR. Impact of language barriers on patient satisfaction in an emergency department. J Gen Intern Med 1999;14:82-7
8. Kravitz RL, Helms LJ, Azari R, Antonius D, Melnikow J. Comparing the use of physician time and health care resources among patients speaking English, Spanish and Russian. Med Care 2000;38:728-38
9. Paras M, Leyva OA, Berthold T, Otake RN. Videoconferencing Medical Interpretation: The Results of Clinical Trials. Oakland: Health Access Foundation, 2002. See http://www.health-access.org/vmi.htm (last checked 19 December 2004)
10. Hornberger J. Evaluating the costs of bridging language barriers in health care. J Health Care Poor Underserved 1998;9 (suppl. S):S26-S39
11. Dixon-Woods M, Agarwal S, Young B, Jones D, Sutton A. Integrative Approaches to Qualitative and Quantitative Evidence. London: Health Development Agency, 2004. See http://www.hda.nhs.uk/documents/integrative_approaches.pdf (last checked 19 December 2004)
12. Fagan MJ, Diaz JA, Reinert SE, Sciamanna CN, Fagan DM. Impact of interpretation method on clinic visit length. J Gen Intern Med 2003;18:634-8
13. Hornberger JC, Gibson Jr CD, Wood W, et al. Eliminating language barriers for non-English speaking patients. Medical Care 1996;34:845-56
14. Lee LJ, Batal HA, Maselli HM, Kutner JS. Effect of Spanish interpretation method on patient satisfaction in an urban walk-in clinic. J Gen Intern Med 2002;17:641-5
15. Kuo D, Fagan MJ. Satisfaction with methods of Spanish interpretation in an ambulatory care clinic. J Gen Intern Med 1999;14:547-50
16. Jones D, Gill P, Harrison R, Meakin R, Wallace P. An exploratory study of language interpretation services provided by video-conferencing. J Telemed Telecare 2003;9:51-6
17. Leman P. Interpreter use in an inner city accident and emergency department. J Accid Emerg Med 1997;14:98-100
18. Leman P, Williams DJ. Questionnaire survey of interpreter use in accident and emergency departments in the UK. J Accid Emerg Med 1999;16:271-4