메뉴 건너뛰기




Volumn 17, Issue 2, 2005, Pages 137-149

Corporate ethics in TQM: Management versus employee expectations and perceptions

Author keywords

Business ethics; Employee attitudes; Employee behaviour; Total quality management

Indexed keywords

COMPETITION; COSTS; PROFESSIONAL ASPECTS; RESOURCE ALLOCATION; SOCIETIES AND INSTITUTIONS; SUSTAINABLE DEVELOPMENT;

EID: 18844444838     PISSN: 0954478X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09544780510583218     Document Type: Article
Times cited : (18)

References (35)
  • 2
    • 0002914725 scopus 로고
    • TQM does work; Ten reasons why misguided attempts fail
    • Becker, S.W. (1993), "TQM does work; ten reasons why misguided attempts fail", Management Review, May, pp. 32-3.
    • (1993) Management Review , pp. 32-33
    • Becker, S.W.1
  • 5
    • 13844258983 scopus 로고    scopus 로고
    • The unfashionable Drucker: Ethical and quality chic
    • Bowman, J.S. and Wittmer, D.L. (2000), "The unfashionable Drucker: ethical and quality chic", Journal of Management History, Vol. 6 No. 1, pp. 13-29.
    • (2000) Journal of Management History , vol.6 , Issue.1 , pp. 13-29
    • Bowman, J.S.1    Wittmer, D.L.2
  • 6
    • 0038851931 scopus 로고    scopus 로고
    • Ethics and the board of directors in spain: The olivencia code of good governance
    • Fernandez-Fernandez, J-L. (1999), "Ethics and the board of directors in spain: the olivencia code of good governance", Journal of Business Ethics, Vol. 22 No. 3, pp. 233-47.
    • (1999) Journal of Business Ethics , vol.22 , Issue.3 , pp. 233-247
    • Fernandez-Fernandez, J.-L.1
  • 7
    • 14844325022 scopus 로고    scopus 로고
    • Ethical stances in Indian management culture
    • Fisher, C.M., Shirolé, R. and Bhupatkar, A.P. (2001), "Ethical stances in Indian management culture", Personnel Review, Vol. 30 No. 6, pp. 694-710.
    • (2001) Personnel Review , vol.30 , Issue.6 , pp. 694-710
    • Fisher, C.M.1    Shirolé, R.2    Bhupatkar, A.P.3
  • 9
    • 0030072219 scopus 로고    scopus 로고
    • Total quality management in SMEs
    • Ghobadian, A. and Gallear, D.N. (1996), "Total quality management in SMEs", Omega, Vol. 24 No. 1, pp. 83-106.
    • (1996) Omega , vol.24 , Issue.1 , pp. 83-106
    • Ghobadian, A.1    Gallear, D.N.2
  • 10
    • 0345851249 scopus 로고
    • Total quality management: Empirical, conceptual and practical issues
    • Hackman, J.R. and Wageman, R. (1995), "Total quality management: empirical, conceptual and practical issues", Administrative Science Quarterly, Vol. 40 No. 2, pp. 309-42.
    • (1995) Administrative Science Quarterly , vol.40 , Issue.2 , pp. 309-342
    • Hackman, J.R.1    Wageman, R.2
  • 11
    • 0001779090 scopus 로고
    • Ten reasons why TQM doesn't work
    • Harari, O. (1993), "Ten reasons why TQM doesn't work", Management Review, January, pp. 33-8.
    • (1993) Management Review , pp. 33-38
    • Harari, O.1
  • 13
    • 0001626326 scopus 로고    scopus 로고
    • TQM as a management system consisting of values, techniques and tools
    • Hellsten, U. and Klefsjö, B. (2000), "TQM as a management system consisting of values, techniques and tools", The TQM Magazine, Vol. 12 No. 4, pp. 238-44.
    • (2000) The TQM Magazine , vol.12 , Issue.4 , pp. 238-244
    • Hellsten, U.1    Klefsjö, B.2
  • 17
    • 84986018821 scopus 로고    scopus 로고
    • At least do no harm: Sources and the changing role of business ethics and corporate social responsibility
    • Kilcullen, M. and Kooistra, J.O. (1999), "At least do no harm: sources and the changing role of business ethics and corporate social responsibility", Reference Service Review, Vol. 27 No. 2, pp. 158-78.
    • (1999) Reference Service Review , vol.27 , Issue.2 , pp. 158-178
    • Kilcullen, M.1    Kooistra, J.O.2
  • 18
    • 0034779563 scopus 로고    scopus 로고
    • Strengthening the weakest link of TQM - From customer focus to customer understandning
    • Lagrosen, S. (2001), "Strengthening the weakest link of TQM - from customer focus to customer understandning", The TQM Magazine, Vol. 13 No. 5, pp. 348-54.
    • (2001) The TQM Magazine , vol.13 , Issue.5 , pp. 348-354
    • Lagrosen, S.1
  • 19
    • 0036393686 scopus 로고    scopus 로고
    • Quality management in Europe: A cultural perspective
    • Lagrosen, S. (2002), "Quality management in Europe: a cultural perspective", The TQM Magazine, Vol. 14 No. 5, pp. 275-83.
    • (2002) The TQM Magazine , vol.14 , Issue.5 , pp. 275-283
    • Lagrosen, S.1
  • 21
    • 84986077120 scopus 로고    scopus 로고
    • Business ethics in the European union: A study of Greek attitudes
    • Peppas, S.C. and Peppas, G.J. (2000), "Business ethics in the European union: a study of Greek attitudes", Management Decision, Vol. 38 No. 6, pp. 369-79.
    • (2000) Management Decision , vol.38 , Issue.6 , pp. 369-379
    • Peppas, S.C.1    Peppas, G.J.2
  • 22
    • 0030705299 scopus 로고    scopus 로고
    • Social responsibility is free?
    • Peters, J. (1997a), "Social responsibility is free?", The TQM Magazine, Vol. 99 No. 1, pp. 4-5.
    • (1997) The TQM Magazine , vol.99 , Issue.1 , pp. 4-5
    • Peters, J.1
  • 23
    • 0030688103 scopus 로고    scopus 로고
    • Nice guys finish first: How - And why - To apply TQ disciplines to social responsibility issues
    • Peters, J. (1997b), "Nice guys finish first: how - and why - to apply TQ disciplines to social responsibility issues", The TQM Magazine, Vol. 9 No. 3, pp. 176-82.
    • (1997) The TQM Magazine , vol.9 , Issue.3 , pp. 176-182
    • Peters, J.1
  • 24
    • 5544320861 scopus 로고
    • TQM: What's in it for academics?
    • Schonberger, R.J. (1995), "TQM: what's in it for academics?", Business Horizons, January-February, pp. 67-70.
    • (1995) Business Horizons , pp. 67-70
    • Schonberger, R.J.1
  • 25
    • 84993065033 scopus 로고    scopus 로고
    • Cultural and business ethics
    • Seitz, P. (2001), "Cultural and business ethics", Cross Cultural Management, Vol. 8 No. 1, pp. 21-7.
    • (2001) Cross Cultural Management , vol.8 , Issue.1 , pp. 21-27
    • Seitz, P.1
  • 26
    • 0009345280 scopus 로고
    • TQM: The experiences of ten small businesses
    • Shea, J. and Gobeli, D. (1995), "TQM: the experiences of ten small businesses", Business Horizons, January-February, pp. 71-7.
    • (1995) Business Horizons , pp. 71-77
    • Shea, J.1    Gobeli, D.2
  • 27
    • 0039625016 scopus 로고    scopus 로고
    • A cross-cultural study of consumer perceptions about marketing ethics
    • Singhapakdi, A., Rawwas, M.Y.A., Marta, J.K. and Ahmed, M.I. (1999), "A cross-cultural study of consumer perceptions about marketing ethics", Journal of Consumer Marketing, Vol. 16 No. 3, pp. 257-72.
    • (1999) Journal of Consumer Marketing , vol.16 , Issue.3 , pp. 257-272
    • Singhapakdi, A.1    Rawwas, M.Y.A.2    Marta, J.K.3    Ahmed, M.I.4
  • 28
    • 0347664175 scopus 로고
    • Productivity, quality and ethics - A European viewpoint
    • Stainer, A. and Stainer, L. (1995), "Productivity, quality and ethics - a European viewpoint", European Business Review, Vol. 95 No. 6, pp. 3-11.
    • (1995) European Business Review , vol.95 , Issue.6 , pp. 3-11
    • Stainer, A.1    Stainer, L.2
  • 29
    • 84986149595 scopus 로고    scopus 로고
    • The dynamics of business ethics: A function of time and culture - Cases and models
    • Svensson, G. and Wood, G. (2003), "The dynamics of business ethics: a function of time and culture - cases and models", Management Decision, Vol. 41 No. 4, pp. 350-61.
    • (2003) Management Decision , vol.41 , Issue.4 , pp. 350-361
    • Svensson, G.1    Wood, G.2
  • 30
    • 84986145196 scopus 로고    scopus 로고
    • Proactive versus reactive business ethics performance: A conceptual framework of profile analysis and case illustrations
    • Svensson, G. and Wood, G. (2004a), "Proactive versus reactive business ethics performance: a conceptual framework of profile analysis and case illustrations", Corporate Governance: International Journal of Business in Society, Vol. 4 No. 2, pp. 18-33.
    • (2004) Corporate Governance: International Journal of Business in Society , vol.4 , Issue.2 , pp. 18-33
    • Svensson, G.1    Wood, G.2
  • 31
    • 13844266199 scopus 로고    scopus 로고
    • Business ethics in TQM: The qualities and spectrum zones of a case illustration
    • Svensson, G. and Wood, G. (2004b), "Business ethics in TQM: the qualities and spectrum zones of a case illustration", The TQM Magazine, Vol. 17 No. 1, pp. 19-34.
    • (2004) The TQM Magazine , vol.17 , Issue.1 , pp. 19-34
    • Svensson, G.1    Wood, G.2
  • 32
    • 84993077872 scopus 로고    scopus 로고
    • Ethics and corporate values-lessons from the US military
    • Townsend, P.L. and Gebhardt, J.E. (1997), "Ethics and corporate values-lessons from the US military", Managing Service Quality, Vol. 7 No. 5, pp. 258-61.
    • (1997) Managing Service Quality , vol.7 , Issue.5 , pp. 258-261
    • Townsend, P.L.1    Gebhardt, J.E.2
  • 33
    • 0031678172 scopus 로고    scopus 로고
    • Putting ethics into quality
    • Vinten, G. (1998), "Putting ethics into quality", The TQM Magazine, Vol. 10 No. 2, pp. 89-94.
    • (1998) The TQM Magazine , vol.10 , Issue.2 , pp. 89-94
    • Vinten, G.1
  • 34
    • 0141448724 scopus 로고    scopus 로고
    • A partnership model of corporate ethics
    • Wood, G. (2002), "A partnership model of corporate ethics", Journal of Business Ethics, Vol. 40 No. 1, pp. 61-73.
    • (2002) Journal of Business Ethics , vol.40 , Issue.1 , pp. 61-73
    • Wood, G.1
  • 35
    • 0007209946 scopus 로고    scopus 로고
    • A global perspective of ethics in business
    • Yamaji, K. (1997), "A global perspective of ethics in business", Business Ethics Quarterly, Vol. 7 No. 3, pp. 55-70.
    • (1997) Business Ethics Quarterly , vol.7 , Issue.3 , pp. 55-70
    • Yamaji, K.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.