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Volumn 14, Issue 5, 2002, Pages 275-283

Quality management in Europe: A cultural perspective

Author keywords

Corporate culture; National cultures; Quality; TQM; Western Europe

Indexed keywords

COMPETITION; INDUSTRIAL MANAGEMENT; MARKETING; QUALITY CONTROL;

EID: 0036393686     PISSN: 0954478X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09544780210439707     Document Type: Article
Times cited : (45)

References (21)
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    • (1995) Managing Service Quality , vol.5 , Issue.6 , pp. 18-20
    • Dawson, P.1
  • 5
    • 0003964033 scopus 로고
    • Cambridge University Press, Cambridge.
    • Deming, W.E. (1986), Out of the Crisis, Cambridge University Press, Cambridge.
    • (1986) Out of the Crisis
    • Deming, W.E.1
  • 9
    • 0029728344 scopus 로고    scopus 로고
    • National traits in TQM principles and practices
    • Harrington, H.J. (1996), “National traits in TQM principles and practices”, The TQM Magazine, Vol. 8 No. 4, pp. 49-54.
    • (1996) The TQM Magazine , vol.8 , Issue.4 , pp. 49-54
    • Harrington, H.J.1
  • 10
    • 0001626326 scopus 로고    scopus 로고
    • TQM as a management system consisting of values, techniques and tools
    • Hellsten, U. and Klefsjö, B. (2000), “TQM as a management system consisting of values, techniques and tools”, The TQM Magazine, Vol. 12 No. 4, pp. 238-44.
    • (2000) The TQM Magazine , vol.12 , Issue.4 , pp. 238-244
    • Hellsten, U.1    Klefsjö, B.2
  • 15
    • 0034779563 scopus 로고    scopus 로고
    • Strengthening the weakest link of TQM, from customer focus to customer understanding
    • Lagrosen, S. (2001), “Strengthening the weakest link of TQM, from customer focus to customer understanding”, The TQM Magazine, Vol. 14 No. 5.
    • (2001) The TQM Magazine , vol.14 , Issue.5
    • Lagrosen, S.1
  • 16
    • 0029771875 scopus 로고    scopus 로고
    • Key quality management practices of leading firms in Brazil: findings of a pilot-study
    • de Macedo-Soares, T.D.L.V.A. and Lucas, D.C. (1996), “Key quality management practices of leading firms in Brazil: findings of a pilot-study”, The TQM Magazine, Vol. 8 No. 4, pp. 55-70.
    • (1996) The TQM Magazine , vol.8 , Issue.4 , pp. 55-70
    • de Macedo-Soares, T.D.L.V.A.1    Lucas, D.C.2
  • 19
    • 0010719055 scopus 로고    scopus 로고
    • Impact of culture on the application of TQM in the construction industry in Botswana
    • Ngowi, A.B. (2000), “Impact of culture on the application of TQM in the construction industry in Botswana”, International Journal of Quality & Reliability Management, Vol. 17 No. 4/5, pp. 442-52.
    • (2000) International Journal of Quality & Reliability Management , vol.17 , Issue.4-5 , pp. 442-452
    • Ngowi, A.B.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.