Influence of experience and collaboration on effectiveness of quality management practices: The case of Indian manufacturing

International Journal of Productivity and Performance Management

Volumn 54, Issue 1, 2005, Pages 23-33

  Tripathi, Deepak ^a  

^a Indian Railways   (India)

Author keywords

Company performance; India; Manufacturing industries; Productive maintenance; Quality management techniques; Total quality management

Indexed keywords

EID: 18844438304     PISSN: 17410401     EISSN: None     Source Type: Journal    
DOI: 10.1108/17410400510571428     Document Type: Article

References (27)

1. Ahire, S.L. (1996), "TQM: age versus quality: an empirical investigation", Production and Inventory Management Journal, Vol. 37 No. 1, pp. 18-23.
2. Ahire, S.L. and Rana, D.S. (1995), "TQM pilot project selection using MCDM approach", International Journal of Quality & Reliability Management, Vol. 12 No. 1, pp. 61-81.
3. Ahire, S.L., Landeros, R. and Goldhar, Y.D. (1996), "Total quality management: a literature review and agenda for future research", Production and Operations Management, Vol. 4 No. 3, pp. 277-306.
4. Anderson, J.C. (1994), "A theory of quality management underlying the Deming management method", Academy of Management Review, Vol. 19 No. 3, pp. 472-509.
5. Anderson, M. and Sohal, A.S. (1999), "A study of the relationship between quality management practices and performance in small businesses", International Journal of Quality & Reliability Management, Vol. 16 No. 1, pp. 859-77.
6. Bhadury, B. and Mandal, P. (1998), "Adoption of quality management concepts amongst indian manufacturers", Productivity - A Quarterly Journal of the National Productivity Council, Vol. 39 No. 3, pp. 443-52.
7. Cooke, F.L. (2000), "Implementing TPM in plant maintenance: some organizational barriers", International Journal of Quality & Reliability Management, Vol. 17 No. 9, pp. 1003-16.
8. Dale, B.G. (1999), Managing Quality, Blackwell Publishers Inc., Cambridge, MA.
9. Dale, B.G. and Lightburn, K.L. (1992), "Continuous quality improvement: why some organizations lack commitment", International Journal of Production Economics, Vol. 27 No. 1, pp. 57-67.
10. Dawson, P. and Patrickson, M. (1991), "Total quality management in Australian banking industry", International Journal of Quality & Reliability Management, Vol. 8 No. 5, pp. 66-76.
11. Flynn, B.B., Schroeder, R.G. and Sakakibara, S. (1994), "A framework for quality management research and an associated management instrument", Journal of Operations Management, Vol. 11 No. 4, pp. 339-66.
12. Hendricks, K.B. and Singhal, V.R. (2001), "Firm characteristics, total quality management and financial performance", Journal of Operations Management, Vol. 19 No. 3, pp. 269-85.
13. Ismail, S. and Ebrahimpour, M. (2002), "An investigation of the total quality management survey based research published between 1989 and 2000 - a literature review", International Journal of Quality & Reliability Management, Vol. 19 No. 7, pp. 902-70.
14. McKone, K.E., Schroeder, R.G. and Cua, K.O. (1999), "Total productive maintenance: a contextual view", Journal of Operations Management, Vol. 17 No. 2, pp. 123-4.
15. Motwani, J.G., Mahmoud, E. and Rice, G. (1994), "Quality practices of Indian organizations: an empirical analysis", International Journal of Quality & Reliability Management, Vol. 11 No. 1, pp. 38-52.
16. Nakajima, S. (1988), Total Productive Maintenance, Productivity Press, Cambridge, MA.
17. Oakland, J.S. (1989), Total Quality Management, Heinemann Professional Publishing, Oxford.
18. Sahay, B.S., Saxena, K.B.C. and Kumar, A. (2000), World Class Manufacturing: A Strategic Perspective, Macmillan India Limited, New Delhi.
19. Samson, D. and Terziovsky, M. (1999), "The relationship between total quality management practices and operational performance", Journal of Operations Management, Vol. 17 No. 4, pp. 393-409.
20. Saraph, J.V., Benson, P.G. and Schroeder, R.G. (1989), "An instrument for measuring the critical factors of quality management", Decision Sciences, Vol. 20 No. 4, pp. 810-29.
21. Solis, L.E., Raghunathan, T.S. and Subba Rao, S. (2000), "A regional study of quality management infrastructure practices in USA and Mexico", International Journal of Quality & Reliability Management, Vol. 17 No. 6, pp. 597-613.
22. Steinbacher, H.R. and Steinbacher, N.L. (1993), TPM for America: What It Is and Why You Need It, Productivity Press, Portland, OR.
23. Sun, H. (2000), "Total quality management, ISO 9000 certification and performance improvement", International Journal of Quality & Reliability Management, Vol. 17 No. 2, pp. 168-79.
24. Tajiri, M. and Gotoh, F. (1992), TPM Implementation: A Japanese Approach, McGraw-Hill, NewYork, NY.
25. Tsuchiya, S. (1992), Quality Maintenance: Zero Defects through Equipment Management, Productivity Press, Cambridge, MA.
26. Wisner, J.D. and Eakins, S.G. (1994), "Competitive assessment of the Baldrige winners", International Journal of Quality & Reliability Management, Vol. 11 No. 2, pp. 8-25.
27. Yamashina, H. (2000), "Challenge to world class manufacturing", International Journal of Quality & Reliability Management, Vol. 17 No. 2, pp. 132-43.