메뉴 건너뛰기




Volumn 18, Issue 1, 2004, Pages 32-46

Are your employees avoiding you? Managerial strategies for closing the feedback gap

Author keywords

[No Author keywords available]

Indexed keywords


EID: 1842420620     PISSN: 10795545     EISSN: None     Source Type: Journal    
DOI: 10.5465/ame.2004.12691168     Document Type: Review
Times cited : (64)

References (57)
  • 1
    • 84888938446 scopus 로고    scopus 로고
    • Engineers feared shuttle wing burning
    • Associated Press, 26 February
    • Associated Press. Engineers feared shuttle wing burning. CNN.com, 26 February 2003.
    • (2003) CNN.com
  • 2
    • 84888949352 scopus 로고    scopus 로고
    • Pressure on China over SARS bug
    • 2 April
    • Flor Cruz, J. Pressure on China over SARS bug. CNN.com, 2 April 2003.
    • (2003) CNN.com
    • Flor Cruz, J.1
  • 4
    • 1842567981 scopus 로고    scopus 로고
    • Alternating theories of learning and action: An interview with Chris Argyris
    • Crossan, M. 2003. Alternating theories of learning and action: An interview with Chris Argyris. The Academy of Management Executive, 17(2): 40-46.
    • (2003) The Academy of Management Executive , vol.17 , Issue.2 , pp. 40-46
    • Crossan, M.1
  • 5
    • 0000732814 scopus 로고
    • Self-assessments in organizations: A literature review and integrative model
    • L. L. Cummings & B. M. Staw (eds.). Greenwich, CT: JAI Press
    • Ashford, S. J. 1989. Self-assessments in organizations: A literature review and integrative model. In L. L. Cummings & B. M. Staw (eds.), Research in organizational behavior, Vol. 11: 133-174. Greenwich, CT: JAI Press; Ashford, S. J., & Cummings, L. L. 1983. Feedback as an individual resource: Personal strategies of creating information. Organizational Behavior and Human Performance, 32: 370-398.
    • (1989) Research in Organizational Behavior , vol.11 , pp. 133-174
    • Ashford, S.J.1
  • 6
    • 15544380806 scopus 로고
    • Feedback as an individual resource: Personal strategies of creating information
    • Ashford, S. J. 1989. Self-assessments in organizations: A literature review and integrative model. In L. L. Cummings & B. M. Staw (eds.), Research in organizational behavior, Vol. 11: 133-174. Greenwich, CT: JAI Press; Ashford, S. J., & Cummings, L. L. 1983. Feedback as an individual resource: Personal strategies of creating information. Organizational Behavior and Human Performance, 32: 370-398.
    • (1983) Organizational Behavior and Human Performance , vol.32 , pp. 370-398
    • Ashford, S.J.1    Cummings, L.L.2
  • 7
    • 84986694090 scopus 로고
    • The feedback environment: An exploratory study of cue use
    • Ashford, S. J. 1993. The feedback environment: An exploratory study of cue use. Journal of Organizational Behavior, 14: 201-224.
    • (1993) Journal of Organizational Behavior , vol.14 , pp. 201-224
    • Ashford, S.J.1
  • 8
    • 38249017337 scopus 로고
    • The preservation of self in everyday life: The effects of performance expectations and feedback context on feedback inquiry
    • Northcraft, G. B., & Ashford, S. J. 1990. The preservation of self in everyday life: The effects of performance expectations and feedback context on feedback inquiry. Organizational Behavior and Human Decision Processes, 47: 42-64; Levy, P. E., et al. 1995. Situational and individual determinants of feedback seeking: A closer look at the process. Organizational Behavior and Human Decision Processes, 62(1): 23-37.
    • (1990) Organizational Behavior and Human Decision Processes , vol.47 , pp. 42-64
    • Northcraft, G.B.1    Ashford, S.J.2
  • 9
    • 0002764116 scopus 로고
    • Situational and individual determinants of feedback seeking: A closer look at the process
    • Northcraft, G. B., & Ashford, S. J. 1990. The preservation of self in everyday life: The effects of performance expectations and feedback context on feedback inquiry. Organizational Behavior and Human Decision Processes, 47: 42-64; Levy, P. E., et al. 1995. Situational and individual determinants of feedback seeking: A closer look at the process. Organizational Behavior and Human Decision Processes, 62(1): 23-37.
    • (1995) Organizational Behavior and Human Decision Processes , vol.62 , Issue.1 , pp. 23-37
    • Levy, P.E.1
  • 10
    • 0000803375 scopus 로고
    • Feedback-seeking in individual adaptation: A resource perspective
    • Ashford, S. J. 1986. Feedback-seeking in individual adaptation: A resource perspective. Academy of Management Journal, 29(3): 465-487.
    • (1986) Academy of Management Journal , vol.29 , Issue.3 , pp. 465-487
    • Ashford, S.J.1
  • 11
    • 1842620116 scopus 로고    scopus 로고
    • Are you hiding from your boss? The development of a taxonomy and instrument to assess the feedback management behaviors of good and bad performers
    • Moss, S. E., Valenzi, E. R., & Taggart, W. 2003. Are you hiding from your boss? The development of a taxonomy and instrument to assess the feedback management behaviors of good and bad performers. Journal of Management, 29(4): 487-510.
    • (2003) Journal of Management , vol.29 , Issue.4 , pp. 487-510
    • Moss, S.E.1    Valenzi, E.R.2    Taggart, W.3
  • 13
    • 0001113302 scopus 로고
    • Ego involvement and attributions for success and failure
    • Miller, D. T. 1976. Ego involvement and attributions for success and failure. Journal of Personality and Social Psychology, 34: 901-906.
    • (1976) Journal of Personality and Social Psychology , vol.34 , pp. 901-906
    • Miller, D.T.1
  • 15
    • 84888935953 scopus 로고    scopus 로고
    • Moss, Valenzi, & Taggart
    • Moss, Valenzi, & Taggart.
  • 16
    • 84888954977 scopus 로고    scopus 로고
    • Ibid
    • I b i d.
  • 17
    • 84986100964 scopus 로고
    • An investigation of factors expected to affect feedback seeking: A longitudinal field study
    • Fedor, D. B., Rensvold, R. B., & Adams, S. M. 1992. An investigation of factors expected to affect feedback seeking: A longitudinal field study. Personnel Psychology, 45: 779-805.
    • (1992) Personnel Psychology , vol.45 , pp. 779-805
    • Fedor, D.B.1    Rensvold, R.B.2    Adams, S.M.3
  • 18
    • 0024010002 scopus 로고
    • Negative effects of destructive criticism: Impact on conflict, self-efficacy, and task performance
    • Baron, R. A. 1988. Negative effects of destructive criticism: Impact on conflict, self-efficacy, and task performance. Journal of Applied Psychology, 73(2): 199-207.
    • (1988) Journal of Applied Psychology , vol.73 , Issue.2 , pp. 199-207
    • Baron, R.A.1
  • 20
    • 0032056375 scopus 로고    scopus 로고
    • The effects of performance attributions and outcome dependence on leader feedback behavior following poor subordinate performance
    • Moss, S. E., & Martinko, M. J. 1998. The effects of performance attributions and outcome dependence on leader feedback behavior following poor subordinate performance. Journal of Organizational Behavior, 19: 259-274.
    • (1998) Journal of Organizational Behavior , vol.19 , pp. 259-274
    • Moss, S.E.1    Martinko, M.J.2
  • 23
    • 38249043074 scopus 로고
    • Supervisors' performance feedback to subordinates: The impact of subordinate performance valence and outcome dependence
    • Larson, J. R. 1986. Supervisors' performance feedback to subordinates: The impact of subordinate performance valence and outcome dependence. Organizational Behavior and Human Decision Processes, 37: 391-408; Larson, J. R. 1989. The dynamic interplay between employees' feedback-seeking strategies and supervisors' delivery of performance feedback. Academy of Management Review, 14(3): 408-422.
    • (1986) Organizational Behavior and Human Decision Processes , vol.37 , pp. 391-408
    • Larson, J.R.1
  • 24
    • 38249043074 scopus 로고
    • The dynamic interplay between employees' feedback-seeking strategies and supervisors' delivery of performance feedback
    • Larson, J. R. 1986. Supervisors' performance feedback to subordinates: The impact of subordinate performance valence and outcome dependence. Organizational Behavior and Human Decision Processes, 37: 391-408; Larson, J. R. 1989. The dynamic interplay between employees' feedback-seeking strategies and supervisors' delivery of performance feedback. Academy of Management Review, 14(3): 408-422.
    • (1989) Academy of Management Review , vol.14 , Issue.3 , pp. 408-422
    • Larson, J.R.1
  • 25
    • 84888963743 scopus 로고    scopus 로고
    • Performance Appraisals: Some Improvement Needed
    • Bates, S. 2003. Performance appraisals: Some improvement needed. HR Magazine, 48: 4.
    • (2003) HR Magazine , vol.48 , pp. 4
    • Bates, S.1
  • 26
    • 1842515674 scopus 로고
    • The reluctance to transmit bad news: Private discomfort or public display?
    • Bond, C. F., & Anderson, E. L. 1987. The reluctance to transmit bad news: Private discomfort or public display? Journal of Experimental Social Psychology, 73(2): 199-207.
    • (1987) Journal of Experimental Social Psychology , vol.73 , Issue.2 , pp. 199-207
    • Bond, C.F.1    Anderson, E.L.2
  • 27
    • 84991174116 scopus 로고
    • Being polite and keeping MUM: How bad news is communicated in organizational hierarchies
    • Lee, F. 1993. Being polite and keeping MUM: How bad news is communicated in organizational hierarchies. Journal of Applied Social Psychology, 23(14): 1124-1149.
    • (1993) Journal of Applied Social Psychology , vol.23 , Issue.14 , pp. 1124-1149
    • Lee, F.1
  • 29
    • 0000192655 scopus 로고
    • Delay and distortion: Tacit influences on performance appraisal effectiveness
    • Benedict, M. E., & Levine, E. L. 1988. Delay and distortion: Tacit influences on performance appraisal effectiveness. Journal of Applied Psychology, 73(3): 507-514.
    • (1988) Journal of Applied Psychology , vol.73 , Issue.3 , pp. 507-514
    • Benedict, M.E.1    Levine, E.L.2
  • 30
    • 85028770092 scopus 로고    scopus 로고
    • Learned helplessness: An alternative explanation for performance deficits
    • Martinko, M. J., & Gardner, W. L. 1982. Learned helplessness: An alternative explanation for performance deficits. Academy of Management Review, 7(2): 195-204; Martinko, M. J. 2002. Thinking like a winner: A guide to high performance leadership. Tallahassee: Gulf Coast Publishing.
    • (1982) Academy of Management Review , vol.7 , Issue.2 , pp. 195-204
    • Martinko, M.J.1    Gardner, W.L.2
  • 31
    • 85028770092 scopus 로고    scopus 로고
    • Tallahassee: Gulf Coast Publishing
    • Martinko, M. J., & Gardner, W. L. 1982. Learned helplessness: An alternative explanation for performance deficits. Academy of Management Review, 7(2): 195-204; Martinko, M. J. 2002. Thinking like a winner: A guide to high performance leadership. Tallahassee: Gulf Coast Publishing.
    • (2002) Thinking Like a Winner: A Guide to High Performance Leadership
    • Martinko, M.J.1
  • 32
    • 0002024236 scopus 로고    scopus 로고
    • Effective performance management. A focus on precision, customers, and situational constraints
    • J. S. Smither (ed.). San Francisco: Jossey-Bass
    • Bernardin, H. J., et al. 1998. Effective performance management. A focus on precision, customers, and situational constraints. In J. S. Smither (ed.), Performance appraisal: State of the art in practice. San Francisco: Jossey-Bass: 3-48.
    • (1998) Performance Appraisal: State of the Art in Practice , pp. 3-48
    • Bernardin, H.J.1
  • 33
    • 0011506513 scopus 로고
    • The use of statistical heuristics in everyday inductive reasoning
    • Nisbett, R. E., et al. 1983. The use of statistical heuristics in everyday inductive reasoning. Psychological Review, 90: 339-363.
    • (1983) Psychological Review , vol.90 , pp. 339-363
    • Nisbett, R.E.1
  • 34
    • 0042838654 scopus 로고
    • A due process metaphor for performance appraisal
    • B. M. Staw & L. L. Cummings (eds.), Greenwich, CT: JAI Press
    • Folger, R., Konovsky, M. A., & Cropanzano, R. 1992. A due process metaphor for performance appraisal. In B. M. Staw & L. L. Cummings (eds.), Research in organizational behavior, 14: Greenwich, CT: JAI Press: 129-177.
    • (1992) Research in Organizational Behavior , vol.14 , pp. 129-177
    • Folger, R.1    Konovsky, M.A.2    Cropanzano, R.3
  • 35
    • 84970204056 scopus 로고
    • Investigating supervisor attributions of subordinate performance
    • Fedor, D. B. 1989. Investigating supervisor attributions of subordinate performance. Journal of Management, 15(3): 405-416.
    • (1989) Journal of Management , vol.15 , Issue.3 , pp. 405-416
    • Fedor, D.B.1
  • 37
    • 0001336426 scopus 로고
    • Agency theory: An assessment and review
    • Eisenhardt, K. M. 1989. Agency theory: An assessment and review. Academy of Management Review, 14: 57-74.
    • (1989) Academy of Management Review , vol.14 , pp. 57-74
    • Eisenhardt, K.M.1
  • 38
    • 0002679544 scopus 로고
    • The actor and the observer: Divergent causes of perceptions of behavior
    • E. Jones, et al., (eds.). Morris-town, NJ: General Learning Press
    • Jones, E. E., & Nisbett, R. E. 1972. The actor and the observer: Divergent causes of perceptions of behavior. In E. Jones, et al., (eds.), Attribution: Perceiving the causes of behavior. Morris-town, NJ: General Learning Press: 79-94.
    • (1972) Attribution: Perceiving the Causes of Behavior , pp. 79-94
    • Jones, E.E.1    Nisbett, R.E.2
  • 39
    • 84991131509 scopus 로고
    • Intercepting managers' attributional bias through feedback-skills training
    • Wiswell, A. K., & Lawrence, H. V. 1994. Intercepting managers' attributional bias through feedback-skills training. Human Resource Development Quarterly, 5(1): 41-53.
    • (1994) Human Resource Development Quarterly , vol.5 , Issue.1 , pp. 41-53
    • Wiswell, A.K.1    Lawrence, H.V.2
  • 41
    • 1842515673 scopus 로고    scopus 로고
    • Listen up
    • Burley-Allen, M. 2001 Listen up. HR Magazine. November: 115-120.
    • (2001) HR Magazine , vol.NOVEMBER , pp. 115-120
    • Burley-Allen, M.1
  • 42
    • 84888978134 scopus 로고    scopus 로고
    • The rise and fraud of WorldCom
    • p.m. EST, 8 September
    • Faber, D. 2003. The rise and fraud of WorldCom. CNBC, 12:12 p.m. EST, 8 September. Can also be found at: http:// moneycentral.msn.com/content/CNBCTV/ Articles/TVReports/P60225.asp.
    • (2003) CNBC , vol.12 , pp. 12
    • Faber, D.1
  • 43
    • 0642279415 scopus 로고    scopus 로고
    • Power: Do women really want it?
    • Sellers, P. 2003. Power: Do women really want it? Fortune, October: 88.
    • (2003) Fortune , vol.OCTOBER , pp. 88
    • Sellers, P.1
  • 44
    • 0001640069 scopus 로고    scopus 로고
    • Feedback effectiveness: Can 360-degree appraisals be improved?
    • DeNisi, A. S., & Kluger, A. N. 2000. Feedback effectiveness: Can 360-degree appraisals be improved? The Academy of Management Executive, 14(1): 129-139.
    • (2000) The Academy of Management Executive , vol.14 , Issue.1 , pp. 129-139
    • Denisi, A.S.1    Kluger, A.N.2
  • 46
    • 0030540494 scopus 로고    scopus 로고
    • A second look at the relationship between behavioral and rating accuracy in performance appraisal
    • Sanchez, J. I., & De La Torre, P. 1996. A second look at the relationship between behavioral and rating accuracy in performance appraisal. Journal of Applied Psychology, 81(1): 3-10.
    • (1996) Journal of Applied Psychology , vol.81 , Issue.1 , pp. 3-10
    • Sanchez, J.I.1    De La Torre, P.2
  • 47
    • 84888961299 scopus 로고    scopus 로고
    • Skillsoft - The E-Learning Solutions Company
    • Skillsoft 2002. Giving feedback to colleagues. Skillsoft - The E-Learning Solutions Company, www.skillsoit.com.
    • (2002) Giving Feedback to Colleagues
  • 49
    • 43249131899 scopus 로고
    • Reducing evaluation effects in mere presence
    • Guerin, B. 1989. Reducing evaluation effects in mere presence. Journal of Social Psychology, 129(2): 183-190.
    • (1989) Journal of Social Psychology , vol.129 , Issue.2 , pp. 183-190
    • Guerin, B.1
  • 50
    • 84888981713 scopus 로고    scopus 로고
    • Baron
    • Baron.
  • 52
    • 1642275502 scopus 로고    scopus 로고
    • Why hierarchies thrive
    • Leavitt, H. J. 2003. Why hierarchies thrive. Harvard Business Review, March: 96-102.
    • (2003) Harvard Business Review , vol.MARCH , pp. 96-102
    • Leavitt, H.J.1
  • 54
    • 0035580535 scopus 로고    scopus 로고
    • Confronting failure: Antecedents and consequences of shared beliefs about failure in organizational work groups
    • Cannon, M. D., & Edmondson, A. C. 2001. Confronting failure: Antecedents and consequences of shared beliefs about failure in organizational work groups. Journal of Organizational Behavior, 22: 161-177.
    • (2001) Journal of Organizational Behavior , vol.22 , pp. 161-177
    • Cannon, M.D.1    Edmondson, A.C.2
  • 55
    • 0002943369 scopus 로고
    • How culture forms, develops, and changes
    • R. Kilmann, et al., San Francisco: Jossey-Bass
    • E. Schein, 1988. How culture forms, develops, and changes. In R. Kilmann, et al., Gaining control of the corporate culture. San Francisco: Jossey-Bass: 17-43.
    • (1988) Gaining Control of the Corporate Culture , pp. 17-43
    • Schein, E.1
  • 56
    • 1642358404 scopus 로고    scopus 로고
    • Sense and reliability: A conversation with celebrated psychologist Karl E. Weick
    • Coutu, D. L. 2003. Sense and reliability: A conversation with celebrated psychologist Karl E. Weick. Harvard Business Review, April: 84-90.
    • (2003) Harvard Business Review , vol.APRIL , pp. 84-90
    • Coutu, D.L.1
  • 57
    • 84888952328 scopus 로고    scopus 로고
    • Concerns raised that changes in NASA won't last. CNN.com/Science & Space, 26 August 2003
    • Concerns raised that changes in NASA won't last. CNN.com/Science & Space, 26 August 2003.


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.