Rapid process redesign in a university-based emergency department: Decreasing waiting time intervals and improving patient satisfaction

Annals of Emergency Medicine

Volumn 39, Issue 2, 2002, Pages 168-177

  Spaite, Daniel W ^a,b   Bartholomeaux, Fran ^b   Guisto, John ^a,b   Lindberg, Elizabeth ^a,b   Hull, Becky ^b   Eyherabide, Alicia ^b   Lanyon, Sally ^b   Criss, Elizabeth A ^a   Valenzuela, Terence D ^a,b   Conroy, Carol ^a  

^a UNIVERSITY OF ARIZONA   (United States)

^b UNIVERSITY OF ARIZONA MEDICAL CENTER   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EMERGENCY WARD; HEALTH CARE QUALITY; HEALTH CARE SYSTEM; HOSPITAL ADMISSION; PATIENT CARE; PATIENT SATISFACTION; PRIORITY JOURNAL; REVIEW; STATISTICAL MODEL; TREATMENT OUTCOME; UNIVERSITY HOSPITAL;

EID: 1642521406     PISSN: 01960644     EISSN: None     Source Type: Journal    
DOI: 10.1067/mem.2002.121215     Document Type: Article

References (11)

1. Patients evaluate their hospital care: A national survey
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5. Continuous quality improvement of emergency services
6. Experimental design in health care
7. Telephone vs. mail response to an emergency department patient satisfaction survey
8. Emergency department patient satisfaction: Customer service training improves patient satisfaction and ratings of physician and nurse skill
9. Perceptions and satisfaction with emergency department care
10. Effects of actual waiting time, perceived waiting time, information delivery, and expressive quality on patient satisfaction in the emergency department