An innovative approach to evaluating organisational change

International Journal of Technology Management

Volumn 30, Issue 1-2, 2005, Pages 11-31

  Henderson, Joan ^a   McAdam, Rodney ^b   Parkinson, Steven ^c  

^a QUEEN'S UNIVERSITY BELFAST   (United Kingdom)

^b UNIVERSITY OF ULSTER   (United Kingdom)

^c LEEDS METROPOLITAN UNIVERSITY   (United Kingdom)

Author keywords

Evaluation; Evaluation methodology; Information Technology; Learning; Organisational decision making

Indexed keywords

DATA ACQUISITION; DECISION MAKING; EVALUATION; INFORMATION TECHNOLOGY; MANAGERS; PROBLEM SOLVING; QUALITY CONTROL; STRATEGIC PLANNING;

EVALUATION METHODOLOGY; LEARNING; ORGANIZATIONAL DECISION-MAKING; PERFORMANCE INDICATORS;

INDUSTRIAL MANAGEMENT;

EID: 16244383883     PISSN: 02675730     EISSN: None     Source Type: Journal    
DOI: 10.1504/IJTM.2005.006343     Document Type: Article

References (76)

1. Rist, R. (1994) 'The preconditions for learning: lessons from the public sector', in Leeuw, Rist and Sonnichsen (Eds.) Can Governments Learn? Comparative Perspectives on Evaluation and Organisational Learning, New Brunswick, NJ: Transaction Publishers, pp.67-86.
2. Guba, E.G. and Lincoln, Y.S. (1989) Fourth Generation Evaluation, CA: Sage Publications.
3. Weiss, C.H. (1988) 'Evaluations for decisions: is anybody there? Does, anybody care?', Evaluation Practice, Vol. 9, pp.5-19.
4. Greene, J.C. and Caracelli, V.J. (Eds.) (1997) 'Advances in mixed - method, evaluation: the challenges and benefits of integrating diverse paradigms', New Directions for Evaluation, Vol. 74, Special Issue.
5. Nogueira, R.M. (1984) 'Comments by participants - session 8: the evaluation of research programmes', in D. Elz (Ed.) The Planning and Management of Agricultural Research, Washington, D.C: The World Bank, pp.118-119.
6. Parkinson, S., McAdam, R. and Henderson, J. (1999) 'Organisational change evaluation: towards a more subjective approach', Journal of General Management, Winter, pp.59-81.
7. Van der Meer, F.-B. (1999) 'Evaluation and the social construction of impacts', Evaluation, Vol. 5, No. 4, pp.387-406.
8. Mulder, H.-P., Walraven, G. and deGroot, A. (1991) Gebruik Van Beleidsevatuatieonderzoek Bij de Rijksoverheid.
9. Propper, I. and De Vries, M.S. (1995) Presentatie en Gebruik Van Evaluatieonderzoek.
10. Leeuw, F.L. and Rozendal, P.J. (1994) 'Policy evaluation and the Netherland's government: scope, utilisation and organisational learning', in F.L. Leeuw, R.C. Rist and R.C. Sonnichsen (Eds.) Can Governments Learn? Comparative Perspectives on Evaluation and Organisational Learning, New Brunswick, NJ: Transaction Publishers, pp.67-86.
11. McLaughlin, M.W. and Phillips, D.C. (Eds.) (1991) 'Evaluation and education at quarter century', Ninetieth Yearbook of the National Society for the Study of Education, University of Chicago Press.
12. Smith, M.F. (Ed.) (1994) 'Past, present, future assessments of the field of evaluation', Evaluation Practice, Vol. 15, No. 3, Special Issue.
13. Boha, H.S. (1998) 'Constructivist capacity building and systematic evaluation of adult basic education and training in South Africa: one discourse, two scripts', Evaluation, Vol. 4, No. 3, pp.329-350.
14. Ballentine, J. and Stray, S. (1999) 'Information systems and other capital investments: evaluation practices compared', Logistics Information Management, Vol. 12, Iss. 1-2, pp.78-93.
15. Farbey, B., Land, F. and Targett, D. (1992) 'Evaluating investments in IT', Journal of Information Technology, Vol. 7, pp.109-122.
16. Irani, Z., Ezingeard, J. and Grieve, R.J. (1997) 'Integrating the costs of a manufacturing IT/IS infrastructure into the investment decision-making process', Technovation, Vol. 17, Nos. 11-12, pp.695-706.
17. Sherwood-Smith, M. (1999) Logistics Information Management, Vol. 12, Nos. 1-2, pp.14-31.
18. Weiss, C.H. (1999) The interface between evaluation and public policy', Evaluation, Vol. 5, No. 4, pp.468-486.
19. Kumar, K. (1990) 'Post-implementation evaluation of computer-based information systems (CBIS): current practices', Communications on the ACM, Vol. 33, No. 2, pp.203-212.
20. Chelimsky, E. (1997) Thoughts for a new evaluation society', Evaluation, Vol. 3, No. 1, pp.97-109.
21. Flitman, A.M. and Ma, W. (1993) Modelling for Shareholder Value Analysis, Business Systems Research, Dept of Business Systems, Monash University.
22. Myers, C. (1984) 'Finance theory and financial strategy', Interfaces, Vol. 14, No. 1, pp.126-137.
23. Dale, B. (1999) Managing Quality, London: Blackwell.
24. Stainer, A. and Heap, J. (1996) 'Performance measurement - a management services perspective', Management Services, July, pp.10-12.
25. Preskill, H. and Torres, R.T. (1999) 'Building capacity for organisational learning through evaluative inquiry', Evaluation, Vol. 5, No. 1, pp.42-60.
26. Brunner, I. and Guzman, A. (1989) 'Participatory evaluation: a tool to assess projects and empower people', New Directions in Program Evaluation, (42), Vol. 9, No. 17.
27. Cousins, J.B. and Earl, L.M. (1995) The case for participatory evaluation: theory research, Practice', in J.B. Cousins and L.M. Earl (Eds.) Participatory Evaluation in Education, London: Falmer, pp.5-18.
28. Patton, M.Q. (1994) 'Developmental evaluation', Evaluation Practice, Vol. 15, No. 3, pp.311-319.
29. Schwandt, D.R. (1995) 'Learning as an organisation: a journey into chaos', in S. Chawla and J. Renesch (Eds.) Learning Organisations: Developing Cultures for Tomorrow's Workplace, Portland, OR: Productivity Press, pp.365-380.
30. Metcalfe, J.S., Georghiou, L. and James, A. (1997) 'Adaptation and learning in European technology policy', Paper Presented to Annual Meeting, American Association for the Advancement of Science, Seattle, USA.
31. Tyler, R.W. (Ed.) (1969) 'Educational evaluation: new roles, new means', The Sixty-Eighth Yearbook of the National Society for the Study of Education, University of Chicago Press.
32. Smith, M.F. (Ed.) (1994) 'Past, present, future assessments of the field of evaluation', Evaluation Practice, Vol. 15, No. 3, Special Issue.
33. Rog, D.J. and Fournier, D. (Eds.) (1997) 'Progress and future directions in evaluation: perspectives on theory, practice and methods', New Directions for Evaluation, Vol. 76, Special Issue.
34. Stake, R.E. (1997) The fleeting discernment of quality', in L. Mabry (Ed.) Evaluation and the Post-modern Dilemma, Advances in Program Evaluation 3, USA: JAI Press, pp.41-60.
35. Fetterman, D.M. (1984) Ethnography in Educational Evaluation, USA: Sage.
36. Stake, R.E. (1995) The Art of Case Study Research, USA: Sage Publications.
37. Guba, E.G. (Ed.) (1990) The Paradigm Dialog, USA: Sage Publications.
38. Ballart, X. (1998) 'Spanish evaluation practice versus program evaluation theory - cases from five policy areas', Evaluation, Vol. 4, No. 2, pp.149-170.
39. Shadish, W., Cook, T. and Leviton, L. (1991) Foundations of Programme Evaluation: Theories of Practice, Newbury Park, CA: Sage Publications.
40. Scriven, M. (1998) The new science of evaluation', Scandinavian Journal of Social Welfare, Vol. 7, No. 2.
41. Campbell, D. (1969) 'Reforms as experiments', American Psychologist, Vol. 24, pp.409-429.
42. Weiss, C.H. (1972) Evaluation Research: Methods for Assessing Programme Effectiveness, Englewood Cliffs, NJ: Prentice-Hall.
43. Wholey, J.M. (1983) Evaluation and Effective Public Management, Boston, MA: Little Brown.
44. Stake, R. (1980) 'Program evaluation, particularly responsive evaluation', in W. Dockrell and D. Hamilton (Eds.) Rethinking Educational Research, London: Hoddler & Stoughton, pp.72-87.
45. Chronbach, L. (1982) Designing Evaluations of Educational and Social Programmes, San Francisco, CA: Jossey-Bass.
46. Moore, M. (1995) Creating Public Value, Cambridge, MA: Harvard Business Press.
47. Geva-May, I. and Pal, L.A. (1999) 'Good fences make good neighbors, Evaluation, Vol. 5, No. 3, pp.259-277.
48. Bardach, E. (1972) 'Gathering data for policy research', Urban Analysis, Vol. 2, pp. 117-144.
49. Patton, C.V. and Sawicki, D. (1986) Basic Methods of Policy Analysis and Planning, New Jersey: Prentice-Hall.
50. Hastings, D.F. (1999) 'Lincoln electrics harsh lessons from international expansion', Harvard Business Review, May-June, Vol. 163, No. 178.
51. Julnes, G., Melvin, M. and Henry, G.T. (1998) Promoting Realism in Evaluation: Realistic Evaluation and the Broader Context, London: Sage Publications.
52. McGrath, J. (1982) 'Dilemmatics: the study of research choices and dilemmas', in J.E. McGrath and J. Kelly (Eds.) On Time and Method (1988), London: Sage Publications.
53. Yin, R.K. (1994) Case Study Research, Design and Methods, 2nd edition, London: Sage Publications.
54. Scandura, T. and Williams, E. (2000) 'Research methodology in management: current practices, trends, and implications for future research', Academy of Management Journal, Vol. 13, No. 6, pp. 1248-1264.
55. Konovsky, M.A. and Pugh, S.D. (1994) 'Citizenship behavior and social exchange', Academy of Management Journal, Vol. 37, No. 3, pp.656-669.
56. Ebadan, G. and Winstanley, D. (1997) 'Downsizing, delayering and careers: the survivors' perspective', Human Resource Management Journal, Vol. 7, No. 1, pp.79-91.
57. Miller, F.A. (1998) 'Strategic culture change: the door to achieving high performance and inclusion', Public Personnel Management, Vol. 27, No. 2, pp.151-160.
58. Marguglio, B.W. (2001) 'Performance self-assessment in high technology enterprises quality congress', Annual Quality Congress Proceedings, Milwaukee: American Society for Quality.
59. Khan, M.A. (1998) 'Evaluation capacity building: an overview of current status, issues and options', Evaluation, Vol. 4, No. 3, pp.310-329.
60. Wilson, H.N. and McDonald, M. (2001) 'An evaluation of styles of IT support for marketing planning', European Journal of Marketing, Vol. 35, Nos. 7-8, pp.815-842.
61. Feurer, R. and Chaharbaghi, K. (1995) 'Strategy formulation. A learning methodology', Benchmarking for Quality Management & Technology, Vol. 2, No. 1, pp.38-55.
62. Lessem, R. (1993) Business as a Learning Community - Applying Global Concepts to Organisational Learning, London: McGraw-Hill.
63. Bird, O.A. (1967) The Idea of Justice Praeger, New York.
64. Rawls, J. (1971) A Theory of Justice, USA: Harvard University Press.
65. Johnson, G. and Scholes, K. (2000) Exploring Corporate Strategy, 5th edition, Prentice-Hall.
66. Davies, I. (1999) 'Evaluation and performance management in government', Evaluation, Vol. 5, No. 4, pp. 150-159.
67. Easterby-Smith, M., Thorpe, R. and Lowe, A. (1993) Management Research: An Introduction, Sage Publications.
68. Bowman, C. and Ambrosini, V. (1997) 'Using single respondents in strategy research', British Journal of Management, Vol. 8, No. 2, pp. 119-131.
69. Gordon, W. and Langmnaid, R. (1988) Qualitative Market Research: A Practitioner's & Buyer's Guide, London: Gower.
70. Morgan, D.L. (1988) Focus Groups as Qualitative Research, London: Sage Publications.
71. Merton, R.K., Fiske, M. and Kendall, P. (1956) The Focused Interview: A Manual of Problems and Procedures, USA: Free Press.
72. Goldman, A.E. and McDonald, S.S. (1987) The Group Depth Interview: Principles & Practice, USA: Prentice-Hall.
73. Spencer, B.A. (1994) 'Models of organisation and total quality management: a comparison & critical evaluation', Academy of Management Review, Vol. 19, No. 3, pp.446-471.
74. Burns, J. and Stalker, H. (1961) 'Mechanistic and organic systems', Classics of Organisational Theory, Brookes/Cole, C.A., pp.207-211.
75. Forte, M. (2000) 'Organisational form and environment: an analysis of between-form and within-form responses to environmental change', Strategic Management Journal, Vol. 21, Iss. 7, pp.753-772.
76. Puay, S.H., Tan, K.C., Xie, M. and Goh, T.N. (1992) 'A comparative study of nine national quality awards', The TQM Magazine, Vol. 10, No. 1, pp.30-39.