Building bridges for collaborative digital reference between libraries and museums through an examination of reference in special collections

Journal of Academic Librarianship

Volumn 31, Issue 2, 2005, Pages 106-118

  Lavender, Kenneth ^a   Nicholson, Scott ^a   Pomerantz, Jeffrey ^b  

^a SYRACUSE UNIVERSITY   (United States)

^b UNIVERSITY OF NORTH CAROLINA   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 15844369383     PISSN: 00991333     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.acalib.2004.12.013     Document Type: Article

References (52)

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2. Jeffrey Pomerantz Scott R. Nicholson R. David Lankes "Digital Reference Triage: Factors Influencing Question Routing and Assignment" Library Quarterly 73 2003 103-120
3. Discussion may be accessed at http://www.loc.gov/standards/netref
4. Coburn Erin Murtha Baca "Beyond the Gallery Walls: Tools and Methods for Leading End-Users to Collection Information" ASIS and T Bulletin (Special Section) June/July 2004 19
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33. Carolyn A. Davis, personal communication, February 16, 2004.
34. Richard Himmel, personal communication, October 24, 2003.
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38. A series of question forms have since been mounted on the SCRC Web site. It will prove instructive to compare the same three-month period in 2004 with the 2003 sample. They may be accessed at http://libwww.syr.edu/information/spcollections/contact.htm#forms
39. Requests for classroom instruction are handled separately from reference queries and are thus not included in this analysis.
40. Exceptions are those that are transferred to individual librarians from other library departments, or that result from personal correspondence between a librarian and a user.
41. Definition is taken from "whatis.com" and can be accessed at http://whatis.techtarget.com/definition/0,,sid9_gci212209,00.html (accessed 7/14/04).
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45. F. O'Donnell "Reference Service in an Academic Archives" Journal of Academic Librarianship 26 2000 110-118
46. Marty, "Museum Informatics"
47. Martin, "Analysis"
48. Himmel, loc. cit.
49. J. Pomerantz, S. Nicholson, and R.D. Lankes, "Digital Reference Triage"
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52. M. McCormick "An Amishman with a Computer" Presentation at American Library Association annual conference, (Toronto, June 21, 2003) 2003