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Volumn 56, Issue 3, 2004, Pages 24-27

Up to scratch?

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; EMPATHY; EMPLOYEE; EQUIPMENT; HEALTH CARE FACILITY; HEALTH CARE PERSONNEL; HEALTH CARE QUALITY; HUMAN; OCCUPATIONAL HEALTH SERVICE; PATIENT SATISFACTION; QUESTIONNAIRE; RELIABILITY; SAMPLE SIZE;

EID: 1542711253     PISSN: 00297917     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article
Times cited : (3)

References (17)
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    • Improving the quality of services marketing: Service (re) design is the critical link
    • (2nd edition), London: Kogan Page Ltd
    • Improving the quality of services marketing: Service (re) design is the critical link - Ballantyre D, Christopher M, Payne A (1997) Advances in relationship marketing (2nd edition), London: Kogan Page Ltd, pp183-198
    • (1997) Advances in Relationship Marketing , pp. 183-198
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  • 3
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    • Another look into the agenda of customer satisfaction: Focusing on service providers' own and perceived viewpoints
    • Another look into the agenda of customer satisfaction: focusing on service providers' own and perceived viewpoints - Athanassopoulos AD, 1997, International Journal of Bank Marketing, 15(7). pp264-278
    • (1997) International Journal of Bank Marketing , vol.15 , Issue.7 , pp. 264-278
    • Athanassopoulos, A.D.1
  • 4
    • 84986136029 scopus 로고    scopus 로고
    • 'Interrogating Servqual: A critical assessment of service quality measurement in a high street retail bank'
    • 'Interrogating Servqual: A critical assessment of service quality measurement in a high street retail bank' - Newman K, 2001, International Journal of Bank Marketing, 19(3), pp126-139
    • (2001) International Journal of Bank Marketing , vol.19 , Issue.3 , pp. 126-139
    • Newman, K.1
  • 5
    • 0344886642 scopus 로고    scopus 로고
    • Understanding customer satisfaction - A UK food industry case study
    • Understanding customer satisfaction - a UK food industry case study - Adebanjo D, 2001, British Food Journal, 103(1), pp36-45
    • (2001) British Food Journal , vol.103 , Issue.1 , pp. 36-45
    • Adebanjo, D.1
  • 7
    • 84986085921 scopus 로고    scopus 로고
    • Using SERVQUAL to assess customer satisfaction with public sector services
    • Using SERVQUAL to assess customer satisfaction with public sector services - Wisniewski M, 2001, Managing Service Quality 11(6), pp380-388
    • (2001) Managing Service Quality , vol.11 , Issue.6 , pp. 380-388
    • Wisniewski, M.1
  • 8
    • 84992969549 scopus 로고    scopus 로고
    • Continuous improvement in public services: A way forward
    • Continuous improvement in public services: A way forward - Curry A and Herbert D, 1998, Managing Service Quality, 8(5), pp339-349
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    • Curry, A.1    Herbert, D.2
  • 9
    • 84986180485 scopus 로고    scopus 로고
    • Service improvements in public services using Serqual
    • Service improvements in public services using Serqual - Brysland A and Curry A, 2001, Managing Service Quality, 11(6), pp389-401
    • (2001) Managing Service Quality , vol.11 , Issue.6 , pp. 389-401
    • Brysland, A.1    Curry, A.2
  • 10
    • 1542498146 scopus 로고    scopus 로고
    • Measuring customer satisfaction: How do you measure customer satisfaction?
    • Measuring customer satisfaction: How do you measure customer satisfaction? - Zimmerman PG, 1998, Journal of Emergency Nursing, 24(3), pp269-271
    • (1998) Journal of Emergency Nursing , vol.24 , Issue.3 , pp. 269-271
    • Zimmerman, P.G.1
  • 11
    • 0039552312 scopus 로고    scopus 로고
    • The service quality approach to developing user satisfaction tools
    • The service quality approach to developing user satisfaction tools - Roberts P, 1998, Nurse Researcher, 5(3), pp43-50
    • (1998) Nurse Researcher , vol.5 , Issue.3 , pp. 43-50
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  • 13
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    • Patient perceptions of service quality: Combining the dimensions
    • Patient perceptions of service quality: Combining the dimensions - Carman JM, 2000, Journal of Management in Medicine, 14(5/6), pp339-356
    • (2000) Journal of Management in Medicine , vol.14 , Issue.5-6 , pp. 339-356
    • Carman, J.M.1
  • 14
    • 0032987125 scopus 로고    scopus 로고
    • Client Satisfaction with Nursing Services: Evaluation in an occupational health setting
    • Client Satisfaction with Nursing Services: Evaluation in an occupational health setting - Mitchell R, Leanna JC and Hyde R, 1999, AAOHN Journal, 47(2), pp74-79
    • (1999) AAOHN Journal , vol.47 , Issue.2 , pp. 74-79
    • Mitchell, R.1    Leanna, J.C.2    Hyde, R.3
  • 15
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    • Quality - Why do organisations still continue to get it wrong?
    • Quality - why do organisations still continue to get it wrong? - Dale BG, van der Wiele A and Williams ART, 2001, Managing Service Quality, 11(4), pp241-248
    • (2001) Managing Service Quality , vol.11 , Issue.4 , pp. 241-248
    • Dale, B.G.1    van der Wiele, A.2    Williams, A.R.T.3
  • 16
  • 17
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    • Quality and audit in occupational health nursing
    • (2nd edition), London, Whurr Publishers Ltd
    • Quality and audit in occupational health nursing - Maynard L, 2002. Occupational Health Nursing (2nd edition), London, Whurr Publishers Ltd, pp157-175
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    • Maynard, L.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.