Cognitive Predictors of Satisfaction with Hospital Inpatient Service Encounters among the Elderly: A Matter of Trust

Journal of Hospital Marketing and Public Relations

Volumn 14, Issue 2, 2003, Pages 3-22

  Scotti, Dennis J ^a   Stinerock, Robert N ^b  

^a FAIRLEIGH DICKINSON UNIVERSITY   (United States)

^b STEVENS INSTITUTE OF TECHNOLOGY   (United States)

Author keywords

Elderly; Hospitals; Patients; Satisfaction; Service; Strategies

Indexed keywords

AGED; ARTICLE; COGNITION; DEMOGRAPHY; DOCTOR PATIENT RELATION; ECONOMIC EVALUATION; ELDERLY CARE; FACTORIAL ANALYSIS; FEMALE; FORECASTING; HEALTH CARE DELIVERY; HEALTH CARE MANAGEMENT; HEALTH ECONOMICS; HEALTH SERVICE; HOSPITAL CARE; HOSPITAL PATIENT; HOSPITAL SERVICE; HUMAN; MALE; MEDICAL SERVICE; PATIENT; PATIENT SATISFACTION; POPULATION; POPULATION STRUCTURE; PREDICTION; PRIORITY JOURNAL; PSYCHOLOGICAL ASPECT; PSYCHOMETRY; QUESTIONNAIRE; STANDARD; TRUST; UNITED STATES;

AGED; AGED, 80 AND OVER; DEMOGRAPHY; FACTOR ANALYSIS, STATISTICAL; FEMALE; FORECASTING; HEALTH SERVICES ACCESSIBILITY; HEALTH SERVICES FOR THE AGED; HOSPITAL-PATIENT RELATIONS; HUMANS; INPATIENTS; MALE; NEW ENGLAND; PATIENT SATISFACTION; PSYCHOMETRICS; QUESTIONNAIRES; SUBURBAN POPULATION; TRUST;

EID: 1542289140     PISSN: 15390942     EISSN: None     Source Type: Journal    
DOI: 10.1300/J375v14n02_02     Document Type: Article

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